Robert Brogden Buick GMC - Service Center

Edit on 12/1/20*** in September we purchased our Edit on 12/1/20 *** in September we purchased our vehicle, to date i have not received a call about scheduling the service that was paid for at the t Edit on 12/1/20 *** in September we purchased our vehicle, to date i have not received a call about scheduling the service that was paid for at the time of purchase. I have left voicemail, left messages with other staff requesting a call back, i even spoke to the manager once and he was going to call me the following day. Yet here I am still waiting. I get that it is rough due to covid, but any communication at this point would be better than absolutely zero. I NEVER leave negative reviews. I leave my negative feedback as a personal conversation to allow the situation to be corrected without public knowledge, however they have not allowed this to be possible. I will gladly edit this review when someone finally contacts us to resolve this issue. The only complaints I could possibly have really aren't to do with the dealer or Robert Brogden directly, but with the company they go through for window tint. They broke part of the door when removing and replacing tint on the windows. That isn't the worst part unfortunately. We took photos of mileage when dropping the vehicle off and they decided to test drive the vehicle putting 4 miles on the truck and then knocking the mpg down several points. So during that 4 mile drive they had their foot in the accelerator pretty hard. I am not happy that someone would do something like that without asking. As far as the dealership overall (minus the contracts they have with other companies) they were pleasant and very helpful from start to finish. We are still waiting on a call to schedule the clear paint protection to be done, but hopefully this will be done soon? Overall I would recommend Robert Brogden and definitely recommend Jeff, who helped us, and the other man who helped us with our warranty. They were great. My only advice would be to reconsider the business relationship you have with the tint company you use. They have refused to fix the damage to our truck forcing us to find a place to replace the entire panel inside the door. More

Help desk was great, Only complaint is I had a coupon and tried to give at check in and said to bring when checking out and OI said you know i will forget it, and I did. tried to give at check in and said to bring when checking out and OI said you know i will forget it, and I did. More

Allison is great! Always friendly and upfront through the whole process. Have been using dealers service since we have bought the vehicle and their service never disappoints! the whole process. Have been using dealers service since we have bought the vehicle and their service never disappoints! More

always have hgreat service in both the service and sales dept. Helpful and capable of answering any questions i may have about my vehicle, i own 2 GMC vehicles, 1 SUV and 1 full size pickup.i have previousl dept. Helpful and capable of answering any questions i may have about my vehicle, i own 2 GMC vehicles, 1 SUV and 1 full size pickup.i have previously owned GMC products and am very happy with ROBERT BROGDON as my dealer. More

I only take my truck to Robert brogdon GMCThey have me I only take my truck to Robert brogdon GMC They have me in and out in a flash. I am very thankful for the professional staff that greets me every tim I only take my truck to Robert brogdon GMC They have me in and out in a flash. I am very thankful for the professional staff that greets me every time I need service. More

My. Ehicle is still under bumper to bumper warranty. I was give a loaner vehicle and it was very nice. I just didn’t want to put fuel in it lol was give a loaner vehicle and it was very nice. I just didn’t want to put fuel in it lol More

I attempted to get my oil changed at Robert Brogden, but left before my service began because there was a plethora of people not wearing masks, and there was nowhere to wait while social distancing. I comp left before my service began because there was a plethora of people not wearing masks, and there was nowhere to wait while social distancing. I complained to management, and was assured they would comply with our state and county mandates if I returned. Sadly, this is not the case. When I dropped off my car and picked it up, a variety of employees still wear no mask. This ignorance is why the pandemic will not end. I’m tired and disgusted. It’s evident that Robert Brogden is not, and as a result we will be forced to take our business elsewhere. More

Loaner cars should be cleaned inside and out or at least the inside before loaning out to customers the vehicle I was given had dog hair all over the inside the inside before loaning out to customers the vehicle I was given had dog hair all over the inside More

Allison always does an awesome job of making sure that the service team takes care of my truck. She keeps me updated and promptly lets me know when the work is completed. the service team takes care of my truck. She keeps me updated and promptly lets me know when the work is completed. More

They communicated everything well as far as cost and what was needed! I was told when it would be done and they delivered! Overall good experience was needed! I was told when it would be done and they delivered! Overall good experience More