Robert Brogden Buick GMC - Service Center

I had a persistent issue with my vehicle and made several trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtes trips to the service department to get it corrected. Allison and Kristie were patient and understanding even when I did not exhibit the same courtesy to them. Most importantly, they worked to resolve the issue to my satisfaction. Kristie deserves a promotion! More

No problems encountered, although I am a little tired of having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. having to do a survey every time I come in ... and you can’t close this out without being a tad verbose. More

Very good dealership to do business with. Bought my last 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite 3 vehicles from Brogden and will continue to do business with them. Always helpful and polite More

Scheduled oil change. Performed on time. Knowledgeable staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! staff. Clean amenities. I use this dealership for most of my vehicle needs. This time they were able to price matched which was great! More

Before getting service at Robert Brogden Buick GMC, you should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing dir should ask yourself the question: is it worth dealing with awful personnel if the service is otherwise good? Anything you can do to avoid dealing directly with Service Manager Kristie Brown will only enhance your experience at Robert Brogden Buick GMC. Her lack of attention to detail, customer service, and scheduling will make you wonder if she achieved her position of "manager" though nepotism. It certainly was not awarded based on exemplary service or merit. Calling Kristie multiple times simply to find out the status of my vehicle was the start of my frustrating experience at Robert Brogden Buick GMC. And each call reinforced my frustrations because of the behavior of Kristie, who seemed to lack details and the motivation to service my vehicle in a timely manner. After dealing with this poor service for four days, and not having another vehicle, I once again called Kristie to enquire about my vehicle status, and only then did she offer the use of a rental vehicle. I cannot emphasize enough: working with Kristie will make you feel unappreciated as a customer at Robert Brogden Buick GMC. Everyone else, excluding Kristie, from the shuttle drivers to the other service department personnel were pleasant and seemed competent. Although I have been a dedicated customer of the Service Department for the last 5 years, I will no longer return to Robert Brogden Buick GMC for service unless I have no other option. More

Great job! That’s enough to say. Thank you. Don’t like Great job! That’s enough to say. Thank you. Don’t like having to come up with 25 words! Merry Christmas happy new year! Done Great job! That’s enough to say. Thank you. Don’t like having to come up with 25 words! Merry Christmas happy new year! Done More

Replaced scratch dash from factory and stain on seat order weather mats and pick up sticker from window. Becky my sales associate did out standing job. order weather mats and pick up sticker from window. Becky my sales associate did out standing job. More

Great service as always. I know I can easily get an apt and when necessary get either a ride home or a loaner. Which helps with my busy schedule and when necessary get either a ride home or a loaner. Which helps with my busy schedule More

My first oil change was great! I had a couple of other minor issues which were resolved promptly and Im enjoying my new GMC. thank you minor issues which were resolved promptly and Im enjoying my new GMC. thank you More

Kristie has AMAZING customer service!!! Working with her made our experience great! Thank you Kristie for going above and beyond it really made all the difference!! made our experience great! Thank you Kristie for going above and beyond it really made all the difference!! More