Robert Brogden Buick GMC - Service Center

Required 4 attempts to repair my issue, also charged for a warranty issue. I can't recommend this dealership. I understand the complexity of today's vehicles, however being told to repeatedly "drive it for a warranty issue. I can't recommend this dealership. I understand the complexity of today's vehicles, however being told to repeatedly "drive it for at least 500 miles" to see if it's fixed, when it was driving the same, or worse, is a poor excuse for "Genuine GM Service" More

Please do NOT waste your time and money at this dealership. My husband and I bought brand new GMCs in February 2020. In July, the sunroof on my new 2020 Terrain started opening & closing on its own dealership. My husband and I bought brand new GMCs in February 2020. In July, the sunroof on my new 2020 Terrain started opening & closing on its own. I brought my car to them, they said the sunroof wouldn't open, they had to order a new part & sent me back home with my car. On my way home, the sunroof opened and wouldn't shut. Since it was about to be a weekend with rain, I called back and asked if I could bring my car back to them since I don't have a garage to put it in. They said yes, gave me a loaner, and sent me on my way. TWO WEEKS LATER, they call me to tell me that my car is ready, and upon pickup, they tell me they had left the car parked outside that weekend, the sunroof had opened, and it was rained in all weekend. They sent me home with my car with a "detailing".. My butt was literally still wet & there were puddles of water in the seat pockets the next morning when I brought my car back to them & told them this was not going to be okay and they needed to do something to right the situation. They say they "replaced all the carpets & seat foams" in the car, however, now 4 months later, the inside of my windows are fogging up again and they are telling me this is just "normal" due to our environment. Please don't be a fool like me and believe that this place has your best interest at heart. All I wanted was for them to take responsibility for their actions & actual help me out. However, all they keep doing is putting off blame. I literally brought them back a 5 month old car with a part that went out and got back a car that had been stewing in rain water in July for a 3 day weekend. I'm very disappointed in this place & will definitely never be going back to them again. More

The courtesy car was trash full in the inside I would think with the pandemic u would be disinfected the car. I pulled a trash back of food wrappers out not including the empty beverages think with the pandemic u would be disinfected the car. I pulled a trash back of food wrappers out not including the empty beverages More

I’m sorry but 25 words is a lot to come up with when in reality all I’m trying to say is those girls did an awesome job!! Lol reality all I’m trying to say is those girls did an awesome job!! Lol More

Great Service! Allison Leach was great to work with. I would recommend working with her on any service needs. I thought everything went well and was very satisfied. would recommend working with her on any service needs. I thought everything went well and was very satisfied. More

Great Customer Service from start to finish. I have purchased multiple vehicles here and would highly recommend this dealership to anyone in the market for a new car. I can also affirm that the service purchased multiple vehicles here and would highly recommend this dealership to anyone in the market for a new car. I can also affirm that the service department is second to none. More

They were friendly and efficient, but I know I was grossly overcharged for a very minor repair. I also wasn't told when I called for an appointment that Saturdays are for oil changes only, but they ma grossly overcharged for a very minor repair. I also wasn't told when I called for an appointment that Saturdays are for oil changes only, but they managed to get me in. More

Jason Carnes was the prefect gentleman! Answered our questions and got things going quickly! Peter Sargent also did a good job with the money! Thanks! questions and got things going quickly! Peter Sargent also did a good job with the money! Thanks! More

First scheduled oil change since purchasing the vehicle. Had about 2,000 miles. Requested they check the cargo mat as it does not fit and plate under front bumper as it appeared to have lost a bolt. Ne Had about 2,000 miles. Requested they check the cargo mat as it does not fit and plate under front bumper as it appeared to have lost a bolt. Neither one was done. I believe the mat is from a 2019 as this vehicle was one of the first 2020 sold. Otherwise the oil change was done as scheduled. More

Everything went smooth. I have no complaints. The repair casts were reasonable and getting a loaner car, while mine was being worked, helped a lot. casts were reasonable and getting a loaner car, while mine was being worked, helped a lot. More