Robert Brogden Buick GMC - Service Center

Allison was very easy to work with. Unfortunately your service professionals were not. We took our car in for an ac line and battery initially and asked them to look at a head light that was out. They quo service professionals were not. We took our car in for an ac line and battery initially and asked them to look at a head light that was out. They quoted us 350 for a ballast and 1.8 hours of labor for the light. I said forget that and I fixed it myself (took me 40 mins start to finish). The ac line and battery were completed but then I had to turn around and leave the car again because the ac still wasn’t working. They fixed that and said a sensor had come loose while repairing it. I thought they would have tested it before giving it back but guess not. We then came back because the actuator wasn’t working properly for the heat. Quoted us 9 hours of labor and 218 or so for parts. Allison said she would give us a discount and Take off some money for labor/parts. The work was completed in less than 3 hours. My wife asked why we were still being charged the full amount for labor. The answer we received was the technician already agreed to that amount so they couldn’t change it. I don’t think that’s fair so I called the service desk and asked for a manager. I had to leave a message. Still haven’t heard back from them. The cars fixed but we don’t feel it was fair how we were charged for the work completed. More

Temp reading has not worked since truck was new after 3 Temp reading has not worked since truck was new after 3 years sensor was replaced didn't get out of lot still does not worka Temp reading has not worked since truck was new after 3 years sensor was replaced didn't get out of lot still does not worka More

This is the "GO TO" service center for our GMC trucks. I have had good experiences every time I have our trucks serviced here. Friendly, polite and prompt. Plus, I like having a GMC dealer work on my GMC tr have had good experiences every time I have our trucks serviced here. Friendly, polite and prompt. Plus, I like having a GMC dealer work on my GMC trucks. More

Allison continues to impress with her desire to make sure that the customer is 100% satisfied, always... If I had to model a customer service approach after someone, she sets the bar pretty high. Friendly, that the customer is 100% satisfied, always... If I had to model a customer service approach after someone, she sets the bar pretty high. Friendly, always smiling, very informed, great follow up to make sure all is well. I could go on but I think you get the picture Randy More

Excellent customer service in the service department. They got my vehicle repair done a lot quicker than I had expected and are very trustworthy. Glad I found a dealer that I can trust. They got my vehicle repair done a lot quicker than I had expected and are very trustworthy. Glad I found a dealer that I can trust. More

Everyone that I had contact with was very nice and helpful. The service staff got us checked in quickly and were on our way in a loaner. Excellent customer service! helpful. The service staff got us checked in quickly and were on our way in a loaner. Excellent customer service! More

Robert Brogden dealership service adviser, David Valerio and manager, Matt Yates went out of their way to provide a satisfactory experience on our recent service visit. and manager, Matt Yates went out of their way to provide a satisfactory experience on our recent service visit. More

I went to get my head light checked they told me it is my head light when it is the running light they told me it is going to be 305 dollar. They lied to me. Honesty is # 1 for me. head light when it is the running light they told me it is going to be 305 dollar. They lied to me. Honesty is # 1 for me. More

My service rep was very friendly and very easy to work with. She was able to fit me in right away and the wait to have my car service was no big deal. with. She was able to fit me in right away and the wait to have my car service was no big deal. More

The team at Brogden is always friendly, trustworthy and professional. I love knowing my car is being serviced by your reliable staff. Keep doing what you do! professional. I love knowing my car is being serviced by your reliable staff. Keep doing what you do! More