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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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October 25, 2024

I was able to have my refund taken care of . Appreciate all the help from the service dept More

by teresamoore12818
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, David Estrada
Report | Print
Oct 25, 2024 -

Robert Brogden Buick GMC responded

Thank you for your review! We're glad to hear that our service department was able to assist you with your refund. Your appreciation means a lot to us at Robert Brogden Buick GMC. We look forward to helping you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 21, 2024

Fast and thorough service and fair price. They want me to write more words to submit this, so here's more words. More

by jacksondavidc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
Report | Print
Oct 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced fast and thorough service at Robert Brogden Buick GMC, along with fair pricing. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 20, 2024

Great customer service yet again. Much appreciated and took care of my vehicle and dealing with my warranty company More

by ewfinch22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and that we were able to assist you with your vehicle and warranty company. Your appreciation means a lot to us at Robert Brogden Buick GMC. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

Easy transaction. Sales person found dents on new car and promptly resolved the issue. Found missing items on car. Those were added without issue. More

by 71-caddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Land
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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your transaction went smoothly and that our team at Robert Brogden Buick GMC was able to address the issues you encountered with your new car promptly. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 18, 2024

For the most part the experience was great. The finance department was nit forthcoming with some details. For example nor wanting us choose gm finance but instead wanting us to go with other ba More

by lovemoretambaoga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
2.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominik Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger, Lee Habiger, Brian Land, Jenah Huff, Todd Kelly
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Oct 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the finance department at Robert Brogden Buick GMC. Your concerns about the financing options will be looked into, as we aim to provide transparency and choice to our customers. If you have any further questions or would like to discuss this matter, please feel free to contact us directly. We value your input and hope to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

Great service. Vehicle is taken care of promptly. Factory recalls explained and taken care of. Staff is friendly and professional More

by MOTSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
Report | Print
Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at Robert Brogden Buick GMC. It's great to hear that our team was able to address the factory recalls and that you found our staff friendly and professional. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

I appreciate the great service on a timely basis. The quick device and the special prices are great! More

by George Fine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, George! We’re thrilled to hear that you appreciated the great service and timely assistance at Robert Brogden Buick GMC. Our team works hard to provide quick service and special pricing, and it's always encouraging to receive positive feedback. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 17, 2024

Awesome Service dept! fast and reliable will.be back! cost also good Robert Brogden is Freat More

by DARRELHOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Oct 18, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear you had an awesome experience with our service department at Robert Brogden Buick GMC. Fast, reliable service is what we strive for, and we appreciate your recognition of our competitive pricing. We look forward to seeing you next time! Sincerely, The Robert Brogden Buick GMC Team

October 16, 2024

Great service team. Scott was a GREAT help and very informative. He answered all my questions and made the service appointment easy. More

by brian.l.koski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
Report | Print
Oct 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Brian! We’re thrilled to hear that Scott was able to assist you and provide great service during your appointment at Robert Brogden Buick GMC. Our team strives to make every experience easy and informative, so your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 12, 2024

Purchased a brand new car on 9/3 and it had white specs of paint all on the front bumper, hood, and side mirrors. Took it back 9/9. Got it back last week and the only thing that was corrected was the hood. More

by LG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger, Enoch Kritzell
Report | Print
Oct 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the paint issues on your new vehicle and the delay in resolving them. At Robert Brogden Buick GMC, we strive to meet the highest standards of quality and service. Please don’t hesitate to reach out to us directly to discuss this matter further. We genuinely appreciate your patience and hope to resolve this for you as quickly as possible. Sincerely, The Robert Brogden Buick GMC Team

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