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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,081 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,081 Reviews of Robert Brogden Buick GMC - Service Center
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July 04, 2020
Fast friendly service as always! The service at Brogden continues to improve. The service staff is friendly and takes the time to document all issues for the technicians. After serv The service at Brogden continues to improve. The service staff is friendly and takes the time to document all issues for the technicians. After service they make sure to check all is good to go which is always appreciated! More
by SMURRAY4
Verified CustomerEmployees Worked With
Allison Leach
July 03, 2020
Allison is great! She always greets me with a smile. She understand the service process and keeps me informed. I highly recommend the service at Brogden! She understand the service process and keeps me informed. I highly recommend the service at Brogden! More
by HUTCHJUNE6
Employees Worked With
Allison Leach
July 02, 2020
My breaks went out while I was on my way to work. A quick call to the service department and she said if you can get here I can do it now and have you back on the job in a couple of hours. I came straight t call to the service department and she said if you can get here I can do it now and have you back on the job in a couple of hours. I came straight there and I was impressed that they could service it immediately. Back on the job by noon More
by RONM
Employees Worked With
Allison Leach
July 01, 2020
Employee relations I appreciate the courtesy of all employees that I have contact with when I take my Pontiac in for work. I am told how long it will take and if I need I appreciate the courtesy of all employees that I have contact with when I take my Pontiac in for work. I am told how long it will take and if I need a ride to home or will wait and am told to have coffee or water and am treated very nicely. Thanks to all who work with customers. More
by MARYJO_0805
Employees Worked With
Not sure of name of person who was so kind to explain everything as the work progressed.
July 01, 2020
We waited at Brogden for over 2 hours before we were finally told that the service would take over 8 hours and we can have a loaner car. I had to INQUIRE about how much longer the service would take bef finally told that the service would take over 8 hours and we can have a loaner car. I had to INQUIRE about how much longer the service would take before I was informed about the time needed for the repairs. Subsequently, I was loaned a courtesy car for overnight and all ended well. I am once again a very satisfied customer. Thank you! More
by s_hodges2008
Employees Worked With
Kristie Brown
June 29, 2020
Scheduled maintenance I took my Acadia in for a scheduled oil change and tire rotation and asked Kristie if they could inspect the brakes given I was hearing a lot of squea I took my Acadia in for a scheduled oil change and tire rotation and asked Kristie if they could inspect the brakes given I was hearing a lot of squeaking. Since it was going to take some additional time, she arranged for a courtesy ride for me to go get coffee while I waited. Upon my return we scheduled a followup appointment to treat the rear brake pads. Couldn't have been happier with the way I was treated and the care of my vehicle. More
by sliggett10
Employees Worked With
Kristie Brown
June 28, 2020
oil change Called to schedule a oil change for Saturday was told they weren’t scheduling oil changes it was walk in. Arrived at7:55 am there was already 7 cars w Called to schedule a oil change for Saturday was told they weren’t scheduling oil changes it was walk in. Arrived at7:55 am there was already 7 cars waiting to open at 8. I dropped the car off not knowing how long it would take. At 8:58 Allison called said our car was ready to pick up. Was really surprised great job thanks. More
by vees
Employees Worked With
Allison Leach
June 28, 2020
Oil Change The service department has always done a good job on my vehicle when I have brought it in for service. They are quick and the price is reasonable. The service department has always done a good job on my vehicle when I have brought it in for service. They are quick and the price is reasonable. More
by t.jensen48
Employees Worked With
Kristie Brown
June 27, 2020
Just my second oil change. There was a gal on the desk when I arrived. I didn't have an appt. but I had an unexpected trip to Olathe and needed an oil change so I stopped. There was a gal on the desk when I arrived. I didn't have an appt. but I had an unexpected trip to Olathe and needed an oil change so I stopped. She was very understanding and said she could handle it and even said how long it would take, which wasn't long. The car came back 15 minutes earlier than expected. Thank You!!!! More
by ACONRAD4515
Employees Worked With
These names don't ring a bell.
June 26, 2020
My Denali had a def fluid fault. They diagnosed it and Kristy kept me informed and set me up with a loaner truck for the evening. It was ready as promised the next day. Kristy kept me informed and set me up with a loaner truck for the evening. It was ready as promised the next day. More
by BTUBBS2014
Employees Worked With
Kristie Brown
