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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,090 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,090 Reviews of Robert Brogden Buick GMC - Service Center
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June 05, 2020
Allison was great to work with. I appreciate the attention to detail. This is the last survey I will take from GMC. 25 word minimum to complete survey? Really? Hope this feedback helps because it’s attention to detail. This is the last survey I will take from GMC. 25 word minimum to complete survey? Really? Hope this feedback helps because it’s the last one you will get from me. More
by SHAWN.DUNCAN0
Verified CustomerEmployees Worked With
Allison Leach
June 01, 2020
Kristy is excellent to work with. She notified me my truck wouldn't be ready and set me up with a loaner. My truck was ready as promised the next day truck wouldn't be ready and set me up with a loaner. My truck was ready as promised the next day More
by BTUBBS2014
Employees Worked With
Kristie Brown
May 31, 2020
Oil change. Basic oil change completed with no issues. This was my first experience with Brogden. Customer service experience lacked an attention to detail requ Basic oil change completed with no issues. This was my first experience with Brogden. Customer service experience lacked an attention to detail required due to needing to update the account from a deceased family member to the current family member. The customer service member failed to update the account name when requested upon arrival with the correct information. When the car was ready they called the deceased family member's name rather than the correct name. This lack of attention to detail portrayed a lack of customer service focused on this customer. The customer service individual appeared to be very busy and not able to focus on each customer individually. This was demonstrated when customers in the waiting area could over hear the customer service individual ask where to find information about a telephone call she received that required research and they could not find the information to return the call. The waiting area appeared to be outdated with furniture that had a flaking finish. More
by mzhln
Employees Worked With
Kristie Brown
May 30, 2020
Oil change A little confusing about how to set up an oil change appointment. First come first serve or call for an appointment? That’s it. Wasn’t sure if thi A little confusing about how to set up an oil change appointment. First come first serve or call for an appointment? That’s it. Wasn’t sure if things were disinfected after you drove vehicle? Like steering wheel? More
by CHOTT4010
Employees Worked With
Kristie Brown
May 29, 2020
Third Time isn't the Charm This was the third time I had our vehicle looked at. Each time, they said they couldn't hear a noise, nothing wrong. When I left this time, I heard This was the third time I had our vehicle looked at. Each time, they said they couldn't hear a noise, nothing wrong. When I left this time, I heard the noise so had a Technician hopped in the vehicle with me. At first, he said he didn't hear anything, then he finally said, oh that noise (???). The technician said there wasn't anything that could be done. Really? I'll take it to another dealership. I was told by another technician to have the brake pedal replaced, especially since it was under warranty. Very disappointing More
by MA
Employees Worked With
Allison Leach
May 28, 2020
CONTINUOUS POWER LOSS Matt and Allison have been very helpful. I have an ongoing issue with the transmission I am trying to get resolved. Luckily still under warrenty Matt and Allison have been very helpful. I have an ongoing issue with the transmission I am trying to get resolved. Luckily still under warrenty More
by SCISSORWORKS
Employees Worked With
matt, Kristie Brown, Allison Leach
May 26, 2020
Great People Very friendly group of people. They made the experience of purchasing a new vehicle very pleasant. They did not get pushy, was very informative, and Very friendly group of people. They made the experience of purchasing a new vehicle very pleasant. They did not get pushy, was very informative, and got us in our new truck within a couple of hours. The conversations from everyone made you feel like part of the family. We will use this dealership for service work and future purchases of vehicles!!! More
by erinparker40
Employees Worked With
Greg Dittmer
May 21, 2020
During my 40 min visit I only saw one employee use the hand sanitizer (once) and a different employee wearing a mask. Employees didn’t observe social distancing with each other either. I was extremely dis hand sanitizer (once) and a different employee wearing a mask. Employees didn’t observe social distancing with each other either. I was extremely disappointed with the lack of care for individual’s health and safety. I noticed that there were no seat covers or floor mat covers used when vehicles were returned to owners either. The last point of annoyance for me was the fact that when I had my vehicle returned from service I had to go find an employee to come reset the dash notification system. Needless to say- I was not impressed with any part of my visit or service. And I will not be recommending this dealership to anyone in the future. More
by Disappointed18
Employees Worked With
Kristie Brown, Allison Leach
May 19, 2020
Oil Change I have a number of last minute work to be done and they have been able to fit me in. What else can you ask for. would be nice though if they could re I have a number of last minute work to be done and they have been able to fit me in. What else can you ask for. would be nice though if they could rearrange the waiting area as it is like a main traffic pattern. You asked so I responded. More
by GKPWJR
Employees Worked With
Kristie Brown
May 19, 2020
Scheduled a 36k check up online I scheduled a 36k check up online thinking my vehicle's warranty would be out at 36k. Came in, dropped my keys with, Allison, the young lady that sits I scheduled a 36k check up online thinking my vehicle's warranty would be out at 36k. Came in, dropped my keys with, Allison, the young lady that sits at the middle desk. She told me to have a seat. A couple minutes later she brought a sheet over showing what my warranties were, what my oil remaining was, and explained I didn't need a check up yet. So, I loaded back up and went back home. Completely fine by me. If everyone had an employee like Allison, they'd be lucky! She's always very polite, professional, and acts like she loves her job. You're lucky to have her. I'll have that check up on my car when I come back in for an oil change next time. More
by gherron
Employees Worked With
Allison Leach
