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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.6
2,093 Reviews

2,093 Reviews of Robert Brogden Buick GMC - Service Center

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May 21, 2020

During my 40 min visit I only saw one employee use the hand sanitizer (once) and a different employee wearing a mask. Employees didn’t observe social distancing with each other either. I was extremely dis More

by Disappointed18
Recommend Dealer
No
Employees Worked With
Kristie Brown, Allison Leach
Jun 09, 2020 -

Robert Brogden Buick GMC responded

Thanks for bringing this to our attention. We've trained our staff to follow the proper guidelines so we will certainly review this with them. We appreciate your feedback so we can improve.

May 19, 2020

Scheduled a 36k check up online I scheduled a 36k check up online thinking my vehicle's warranty would be out at 36k. Came in, dropped my keys with, Allison, the young lady that sits More

by gherron
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Leach
May 19, 2020

Oil Change I have a number of last minute work to be done and they have been able to fit me in. What else can you ask for. would be nice though if they could re More

by GKPWJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
May 11, 2020

Great service Great customer service. People go out they're way to help you. They always willing to do anything for you. Thank you so much for all you do. More

by guzmanh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
May 09, 2020

Good service experience Honesty is what I get everytime I go to Brogden. Although I don't know what goes on with their service advisers... Everytime I go to get my oil chang More

by carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
May 08, 2020

Oil Change and Tire Rotation etc.. I had one free oil change etc. and they told Ron it expired in Jan. and he was charged and got only a oil change. I have purchased 3 cars from your d More

by KYMCDANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Leach
Jun 09, 2020 -

Robert Brogden Buick GMC responded

We appreciate your business over the years and we apologize for the confusion over the expiration date. We love giving customers free services but they do have to be applied within a certain period of time. We hope you'll give us another chance to earn your business in the future.

May 07, 2020

New Transmission Well, I had to hear the words nobody wants to hear this week: You need a new transmission. Allison took great care of me and My truck was turned arou More

by GOTIGERS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
May 07, 2020

Sensor Warning Had an Exhaust Fluid System warning pop up on Sunday. Indicated speed would be reduced to 65 mph in 90 miles. Luckily I was in KC and able to swing More

by SMURRAY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
May 06, 2020

My experience was outstanding. The sales and operations personnel where very professional and knowledgeable. I will be in the market soon for another vehicle and may return. More

by TODD44
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Guthrie, Allison Leach
May 04, 2020

Quick service Quickly repaired by vehicle. The cost seemed reasonable as well. Always get good service here. Would recommend to others if they need any repairs d More

by sbollin11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
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