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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,093 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,093 Reviews of Robert Brogden Buick GMC - Service Center
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May 21, 2020
During my 40 min visit I only saw one employee use the hand sanitizer (once) and a different employee wearing a mask. Employees didn’t observe social distancing with each other either. I was extremely dis hand sanitizer (once) and a different employee wearing a mask. Employees didn’t observe social distancing with each other either. I was extremely disappointed with the lack of care for individual’s health and safety. I noticed that there were no seat covers or floor mat covers used when vehicles were returned to owners either. The last point of annoyance for me was the fact that when I had my vehicle returned from service I had to go find an employee to come reset the dash notification system. Needless to say- I was not impressed with any part of my visit or service. And I will not be recommending this dealership to anyone in the future. More
by Disappointed18
Verified CustomerEmployees Worked With
Kristie Brown, Allison Leach
May 19, 2020
Scheduled a 36k check up online I scheduled a 36k check up online thinking my vehicle's warranty would be out at 36k. Came in, dropped my keys with, Allison, the young lady that sits I scheduled a 36k check up online thinking my vehicle's warranty would be out at 36k. Came in, dropped my keys with, Allison, the young lady that sits at the middle desk. She told me to have a seat. A couple minutes later she brought a sheet over showing what my warranties were, what my oil remaining was, and explained I didn't need a check up yet. So, I loaded back up and went back home. Completely fine by me. If everyone had an employee like Allison, they'd be lucky! She's always very polite, professional, and acts like she loves her job. You're lucky to have her. I'll have that check up on my car when I come back in for an oil change next time. More
by gherron
Employees Worked With
Allison Leach
May 19, 2020
Oil Change I have a number of last minute work to be done and they have been able to fit me in. What else can you ask for. would be nice though if they could re I have a number of last minute work to be done and they have been able to fit me in. What else can you ask for. would be nice though if they could rearrange the waiting area as it is like a main traffic pattern. You asked so I responded. More
by GKPWJR
Employees Worked With
Kristie Brown
May 11, 2020
Great service Great customer service. People go out they're way to help you. They always willing to do anything for you. Thank you so much for all you do. Great customer service. People go out they're way to help you. They always willing to do anything for you. Thank you so much for all you do. More
by guzmanh
Employees Worked With
Kristie Brown, Allison Leach
May 09, 2020
Good service experience Honesty is what I get everytime I go to Brogden. Although I don't know what goes on with their service advisers... Everytime I go to get my oil chang Honesty is what I get everytime I go to Brogden. Although I don't know what goes on with their service advisers... Everytime I go to get my oil changed, there is somebody different. I personally develop trust in someone and like to work with them, but here, that hasn't happened in a long time. 😢 Other than that I have no issues with the service I receive. More
by carrie
Employees Worked With
Allison Leach
May 08, 2020
Oil Change and Tire Rotation etc.. I had one free oil change etc. and they told Ron it expired in Jan. and he was charged and got only a oil change. I have purchased 3 cars from your d I had one free oil change etc. and they told Ron it expired in Jan. and he was charged and got only a oil change. I have purchased 3 cars from your dealership and was thinking of trading again but I will not use you ever again. Going to Goodyear for future oil changes and tire rotation. More
by KYMCDANIEL
Employees Worked With
Allison Leach
May 07, 2020
New Transmission Well, I had to hear the words nobody wants to hear this week: You need a new transmission. Allison took great care of me and My truck was turned arou Well, I had to hear the words nobody wants to hear this week: You need a new transmission. Allison took great care of me and My truck was turned around in 2 days. If you have to do this, at least make it easier to take. great and fast mechanical work and wonderful customer service. Thanks More
by GOTIGERS57
Employees Worked With
Allison Leach
May 07, 2020
Sensor Warning Had an Exhaust Fluid System warning pop up on Sunday. Indicated speed would be reduced to 65 mph in 90 miles. Luckily I was in KC and able to swing Had an Exhaust Fluid System warning pop up on Sunday. Indicated speed would be reduced to 65 mph in 90 miles. Luckily I was in KC and able to swing by RB on Monday morning. Was provided transportation and was back in my own truck by late afternoon. Top Notch! More
by SMURRAY4
Employees Worked With
Allison Leach
May 06, 2020
My experience was outstanding. The sales and operations personnel where very professional and knowledgeable. I will be in the market soon for another vehicle and may return. personnel where very professional and knowledgeable. I will be in the market soon for another vehicle and may return. More
by TODD44
May 04, 2020
Quick service Quickly repaired by vehicle. The cost seemed reasonable as well. Always get good service here. Would recommend to others if they need any repairs d Quickly repaired by vehicle. The cost seemed reasonable as well. Always get good service here. Would recommend to others if they need any repairs done. More
by sbollin11
Employees Worked With
Allison Leach
