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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,115 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,115 Reviews of Robert Brogden Buick GMC - Service Center
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Verified Customer
June 09, 2020
As always a great experience Staff are knowledgeable and very helpful. Both Kristie and Allison were very friendly as well as professional. Waiting area and drop off area were Staff are knowledgeable and very helpful. Both Kristie and Allison were very friendly as well as professional. Waiting area and drop off area were spotless as always. I can't say enough about how good my experience always is at Robert Brogden. More
by twomays
Employees Worked With
Kristie Brown, Allison Leach
June 09, 2020
Top notch service. Kristie in the service department not only got me an appointment on short notice, she was very knowledgeably and helpful in my time of need. I was imp Kristie in the service department not only got me an appointment on short notice, she was very knowledgeably and helpful in my time of need. I was impressed at the speed and quality of service and they even came and picked me up at my home and brought me to the dealership to pick up my vehicle. Thank you David E. More
by david@jasonparker.biz
Employees Worked With
Kristie Brown
June 07, 2020
Disappointing to have to come back for service I requested the 1st time for a problem that I stated on 1st visit. I had explained the issue I was having with brakes and after repairs made i still he requested the 1st time for a problem that I stated on 1st visit. I had explained the issue I was having with brakes and after repairs made i still heard the brakes up front squeaking which was the original problem. I also had a oul change completed and an inspection was made of my vehicle however when i asked for the paperwork of that inspection it was not done. More
by SLAZENGER1976
Employees Worked With
Ernesto Arellano
June 05, 2020
Great Service, Fast update, Everyone Was Friendly. Price was up there but I expected that with a Cadillac. I would return if it was something that required dealership service. Price was up there but I expected that with a Cadillac. I would return if it was something that required dealership service. More
by Jcabello100
Employees Worked With
Kristie Brown, Allison Leach
June 05, 2020
Allison was great to work with. I appreciate the attention to detail. This is the last survey I will take from GMC. 25 word minimum to complete survey? Really? Hope this feedback helps because it’s attention to detail. This is the last survey I will take from GMC. 25 word minimum to complete survey? Really? Hope this feedback helps because it’s the last one you will get from me. More
by SHAWN.DUNCAN0
Employees Worked With
Allison Leach
June 01, 2020
Kristy is excellent to work with. She notified me my truck wouldn't be ready and set me up with a loaner. My truck was ready as promised the next day truck wouldn't be ready and set me up with a loaner. My truck was ready as promised the next day More
by BTUBBS2014
Employees Worked With
Kristie Brown
May 31, 2020
Oil change. Basic oil change completed with no issues. This was my first experience with Brogden. Customer service experience lacked an attention to detail requ Basic oil change completed with no issues. This was my first experience with Brogden. Customer service experience lacked an attention to detail required due to needing to update the account from a deceased family member to the current family member. The customer service member failed to update the account name when requested upon arrival with the correct information. When the car was ready they called the deceased family member's name rather than the correct name. This lack of attention to detail portrayed a lack of customer service focused on this customer. The customer service individual appeared to be very busy and not able to focus on each customer individually. This was demonstrated when customers in the waiting area could over hear the customer service individual ask where to find information about a telephone call she received that required research and they could not find the information to return the call. The waiting area appeared to be outdated with furniture that had a flaking finish. More
by mzhln
Employees Worked With
Kristie Brown
May 30, 2020
Oil change A little confusing about how to set up an oil change appointment. First come first serve or call for an appointment? That’s it. Wasn’t sure if thi A little confusing about how to set up an oil change appointment. First come first serve or call for an appointment? That’s it. Wasn’t sure if things were disinfected after you drove vehicle? Like steering wheel? More
by CHOTT4010
Employees Worked With
Kristie Brown
May 29, 2020
Third Time isn't the Charm This was the third time I had our vehicle looked at. Each time, they said they couldn't hear a noise, nothing wrong. When I left this time, I heard This was the third time I had our vehicle looked at. Each time, they said they couldn't hear a noise, nothing wrong. When I left this time, I heard the noise so had a Technician hopped in the vehicle with me. At first, he said he didn't hear anything, then he finally said, oh that noise (???). The technician said there wasn't anything that could be done. Really? I'll take it to another dealership. I was told by another technician to have the brake pedal replaced, especially since it was under warranty. Very disappointing More
by MA
Employees Worked With
Allison Leach
