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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,095 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,095 Reviews of Robert Brogden Buick GMC - Service Center
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May 06, 2020
My experience was outstanding. The sales and operations personnel where very professional and knowledgeable. I will be in the market soon for another vehicle and may return. personnel where very professional and knowledgeable. I will be in the market soon for another vehicle and may return. More
by TODD44
Verified Customer
May 04, 2020
Quick service Quickly repaired by vehicle. The cost seemed reasonable as well. Always get good service here. Would recommend to others if they need any repairs d Quickly repaired by vehicle. The cost seemed reasonable as well. Always get good service here. Would recommend to others if they need any repairs done. More
by sbollin11
Employees Worked With
Allison Leach
May 02, 2020
Best Service Dept I have dealt with I came in for a simple warranty fix and was blown away by the communication and customer service that I received from Kristie Brown in service. She c I came in for a simple warranty fix and was blown away by the communication and customer service that I received from Kristie Brown in service. She communicated how the process was going and when the part would be in. Every step of the way was super easy and well communicated. This is the only service dept that I will use from now on! More
by timmmay13
Employees Worked With
Kristie Brown
May 02, 2020
Thank you. Kristie Brown is the best service department we have ever worked with in 30 years. Communication and explanation and putting the customer first is a few of her strengths. we have ever worked with in 30 years. Communication and explanation and putting the customer first is a few of her strengths. More
by STEFS1967
Employees Worked With
Kristie Brown
April 30, 2020
Allison the service writer is great and very nice. Her service people are very fast and efficient. Nobody seems to recommend any work that is not needed service people are very fast and efficient. Nobody seems to recommend any work that is not needed More
by jimbo3345
Employees Worked With
Allison Leach
April 29, 2020
Everything went fantastic! They were able to get me into a vehicle quickly and at an interest that I could live with which was very surprising since this purchase was because of a totaled vehicle and the in a vehicle quickly and at an interest that I could live with which was very surprising since this purchase was because of a totaled vehicle and the insurance claim hadn't been paid as of yet. More
by Ashestaff
Employees Worked With
Preskuf Taylor, Kristie Brown
April 27, 2020
Service on my GMC was not what I expected I took my truck in for scheduled oil change and tire rotation. The truck had a slight engine miss. They told me it needed an injector cleaning. Recom I took my truck in for scheduled oil change and tire rotation. The truck had a slight engine miss. They told me it needed an injector cleaning. Recommended by GMC at 30,000 miles. It still has the same slight engine miss. The injector cleaning did nothing. The mechanic poured the injector cleaner down the side of my truck. The truck is white so it made a big mess. I hope it doesn't screw up the paint. More
by DKROBBINS11
Employees Worked With
Look at your records to see who worked on my truck.
April 27, 2020
No social distancing in the waiting area! Check in great! then BAM waiting area! 15 people crowded in a 12x16 foot area!. No one wearing a mask. Frightening! As a healthcare professional Check in great! then BAM waiting area! 15 people crowded in a 12x16 foot area!. No one wearing a mask. Frightening! As a healthcare professional and continuing to work with COVID patients I was shocked to see this happening in the county with the HIGHEST number of cases in the STATE! Then, having to wait a hour and a half for an oil change and tire rotation. "we are down a couple of guys in the service area." I walked past all the bays to get away from the waiting room. Totally full of cars. Lots of guys hanging out... My car no where to be seen. Walked back to waiting area outside. (pouring rain but under eaves) 2 mins later vehicle appears. Customer before me said HE waited a hour and a half for his oil change and tire rotation. They did not charge him for the service. I asked if I was going to receive the same treatment. His invoice attendant said that he paid. I watched He did not! My invoice attendant did NOT charge me. I did offer to pay and she declined. No apology though or sincerity. Where are your invoice attendants that are so experienced and sincere? VERY disappointed. Not what I have experienced in the past. NON compliant with social distancing or following Governor's guidelines! Please do not stereotype me as a woman with issues. Male customer response to complaint, "We won't charge you sir." Response to me, no comment, no smile, handed me a receipt. Goodbye. More
by LISA8METCALF
Employees Worked With
not sure
April 21, 2020
It was a very nice and the people are very good it what they do they toke very good care of me and a will always get my car serviced your service department they do they toke very good care of me and a will always get my car serviced your service department More
by DONALDALLEN1488. Com
Employees Worked With
Kristie Brown, Allison Leach
