Robert Brogden Buick GMC - Service Center

Recall They got me in and out in a very timely manor as I had to travel 300 miles home. Great Job! Will definitely return again. They got me in and out in a very timely manor as I had to travel 300 miles home. Great Job! Will definitely return again. More

It has been a most pleasant transaction with every evolution. From purchase to maintenance. Highly recommended to friends, and family, resulting in additional purchases. Five star operation! evolution. From purchase to maintenance. Highly recommended to friends, and family, resulting in additional purchases. Five star operation! More

staurday morning oil change i was 4th in line and was out in an hour. everyone was courteous and accommodating. fresh coffee and plenty of places to sit down i was 4th in line and was out in an hour. everyone was courteous and accommodating. fresh coffee and plenty of places to sit down More

First time using the “walking” service on Saturday. Was able to be first in when the doors opened and was finished promptly. Appreciate the attention! able to be first in when the doors opened and was finished promptly. Appreciate the attention! More

Slower than I prefer/Got the wrong pricing When I made the Appt, they told me that it would take about an hour and would cost about $110. So since I had My Buick Rewars points, I redeemed $75 w When I made the Appt, they told me that it would take about an hour and would cost about $110. So since I had My Buick Rewars points, I redeemed $75 worth of points. After getting my car to the dealership at 8:25am, I immediately was greeted and they took my car back. I waited in The area by the service Dept. About 1 hr 40 min later my car was done which was much later than I was told when I made the Appt. Upon paying, it was actually less than I had been told. However, I’d already redeemed reward points which means I would have lost out on approx $25 worth of rewards. I ended up paying out of pocket when I hadn’t anticipated doing so. I did end up getting my redemption cancelled as suggested by Allison which was great! And then when I got home that evening, I had coupons in the mail for what I had done that day. So honestly, even though the total charges were less than anticipated, it was WAY MORE out of pocket than I had budgeted. The coupons in the mail were the dagger of the day. More

Warranty Service The Robert Brogden Buick GMC staff was very efficient in taking care of some warranty work on a service vehicle of ours. Thanks for the help in gett The Robert Brogden Buick GMC staff was very efficient in taking care of some warranty work on a service vehicle of ours. Thanks for the help in getting back on the road.. More

Wonderful Our Service Advisor was great to work with. I was kept in the loop on the repairs needed and work was completed in a timely manor. Very happy with t Our Service Advisor was great to work with. I was kept in the loop on the repairs needed and work was completed in a timely manor. Very happy with the service provided on the vehicle. More

Quality customer service Great service! Quick & done right! I've been helped by Kristie & Allison both. They work hard & made sure the task was done right & to my expectation. Great service! Quick & done right! I've been helped by Kristie & Allison both. They work hard & made sure the task was done right & to my expectation. Pres has sold me 2 vehicles in the last 3-4 months & was great & very thoughtful to deal with. Thank you! More

Very friendly and efficient!! The service has always been fast and efficient. The work was always explained to me. It was nice working with Allison. She was very knowledgeable. The service has always been fast and efficient. The work was always explained to me. It was nice working with Allison. She was very knowledgeable. More

Poor customer service, horrible repair shop When my wife took in her car and tried to explain what is going on, they had a very "you're a woman and don't know anything" attitude towards her. Be When my wife took in her car and tried to explain what is going on, they had a very "you're a woman and don't know anything" attitude towards her. Because of unwillingness to listen, we had to take the vehicle in multiple times for the same problem, a warranty repair, the last time they finally fixed the issue, if they had just listened to my wife to begin with, they would have fixed it the first time. Wife had to talk to the service manager before anyone would listen. Then, five days after the repair and we've picked up the car, they call and say that we owe them $200 for the warranty repair. I told them this was the same ongoing problem had been dealing with for several weeks and additionally they never said anything about owing money before they started/completed the repair. The service manager said not to worry he would get it taken care of. A month later the heater stopped working in the car and we called to set up a repair. They said we still owed $200 for the previous repair. From now on, if I have warranty work, I'll drive the extra 20 minutes to the other Buick dealership. More