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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,024 Reviews

2,024 Reviews of Robert Brogden Buick GMC - Service Center

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November 23, 2019

My truck still has the engine light one My truck still has the check engine light on after they kept it for almost 2 days... Would be nice if the issue was fixed, Kristie was real nice, but More

by j.henders13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown
Dec 07, 2019 -

Robert Brogden Buick GMC responded

We are sorry to hear that your experience was not up to the standard that we hold for ourselves here at Robert Brogden. If you would like to reach out to us at (913) 397-2670 we would love to hear from you.

November 22, 2019

Great service. My vehicle was driven and checked out as best it could be. Thanks for your time and expertise Dave Hosley! Was a really good experience. More

by EYCARLEY49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Hosley, Dylan Cash
Dec 09, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

November 22, 2019

Fast, thorough, and friendly! No matter what the reason for your visit, everyone at Brogden is friendly and helpful. They care about your comfort, and keep you informed of the prog More

by night48horse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Greenquist, Bob Myers, Allison Leach
Dec 07, 2019 -

Robert Brogden Buick GMC responded

We appreciate you taking the time to leave us feedback. Thank you again for choosing Robert Brogden Buick GMC and we hope to see you again.

November 21, 2019

Basic Maintance Had an appointment for oil change and rotate tires. Arrived early and was checked in and waited for service to be done. Was out in less than an hour. More

by POUNDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Dec 14, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

November 21, 2019

Service Scheduled an appointment; there was no waiting. Service technicians were efficient and staff was very friendly. Very pleased with the service. Are More

by JADUPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Dec 14, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

November 20, 2019

Never coming back appointment for oil change 7:30am, arrived at 7:15am, 2 poeple in front of me, 2 hours later I finally get my name called.. More

by brad_dupree
Customer Service
Recommend Dealer
No
Employees Worked With
Dylan Cash
Dec 07, 2019 -

Robert Brogden Buick GMC responded

We are sorry to hear that your experience was not up to the standard that we hold for ourselves here at Robert Brogden. If you would like to reach out to us at (913) 397-2670 we would love to hear from you.

November 19, 2019

Oil Change Great job. They were honest about the time and work involved. Overall, I have always had a good experience with my visit and it has been easy making More

by EHEMBERGERFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Cash
Dec 14, 2019 -

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We hope to continue to provide you quick and friendly service and look forward to working with you again in the future.

November 19, 2019

Long wait for scheduled appointment service I had a routine oil change and tire rotation done at Robert Brogden on November 15th. I had made an appointment for my service at 7:30am. I checked in More

by Jim66062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the name person I worked with. Male, brown hair, glasses, beard, probably late 20s.
November 19, 2019

Excellent Service Team, Effective Leadership Everyone has had a car repair nightmare, I have finally had the opposite experience. The service manager Dave and team are responsible for this revi More

by Cindybrooks11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hosley, Allison Leach
Dec 14, 2019 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Robert Brogden Buick and GMC and what we offer.

November 19, 2019

Battery was dead on my 2019 canyon. Service could not help. Dead battery but they could not replace it since it is under warranty. Makes no sense. She said it was GMC policy. How do i get it replaced. mauric More

by MAURICEBOWERSOX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kristie Brown
Dec 07, 2019 -

Robert Brogden Buick GMC responded

We are sorry to hear that your experience was not up to the standard that we hold for ourselves here at Robert Brogden. If you would like to reach out to us at (913) 397-2670 we would love to hear from you.

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