Robert Brogden Buick GMC - Service Center
Olathe, KS
2,024 Reviews of Robert Brogden Buick GMC - Service Center
My truck still has the engine light one My truck still has the check engine light on after they kept it for almost 2 days... Would be nice if the issue was fixed, Kristie was real nice, but My truck still has the check engine light on after they kept it for almost 2 days... Would be nice if the issue was fixed, Kristie was real nice, but nice doesn't really fix my problem More
Great service. My vehicle was driven and checked out as best it could be. Thanks for your time and expertise Dave Hosley! Was a really good experience. My vehicle was driven and checked out as best it could be. Thanks for your time and expertise Dave Hosley! Was a really good experience. More
Fast, thorough, and friendly! No matter what the reason for your visit, everyone at Brogden is friendly and helpful. They care about your comfort, and keep you informed of the prog No matter what the reason for your visit, everyone at Brogden is friendly and helpful. They care about your comfort, and keep you informed of the progress of the service work being done. More
Basic Maintance Had an appointment for oil change and rotate tires. Arrived early and was checked in and waited for service to be done. Was out in less than an hour. Had an appointment for oil change and rotate tires. Arrived early and was checked in and waited for service to be done. Was out in less than an hour. More
Service Scheduled an appointment; there was no waiting. Service technicians were efficient and staff was very friendly. Very pleased with the service. Are Scheduled an appointment; there was no waiting. Service technicians were efficient and staff was very friendly. Very pleased with the service. Area was clean and bright. More
Never coming back appointment for oil change 7:30am, arrived at 7:15am, 2 poeple in front of me, 2 hours later I finally get my name called.. appointment for oil change 7:30am, arrived at 7:15am, 2 poeple in front of me, 2 hours later I finally get my name called.. More
Oil Change Great job. They were honest about the time and work involved. Overall, I have always had a good experience with my visit and it has been easy making Great job. They were honest about the time and work involved. Overall, I have always had a good experience with my visit and it has been easy making the appointment. More
Long wait for scheduled appointment service I had a routine oil change and tire rotation done at Robert Brogden on November 15th. I had made an appointment for my service at 7:30am. I checked in I had a routine oil change and tire rotation done at Robert Brogden on November 15th. I had made an appointment for my service at 7:30am. I checked in at 7:29 and waited until 9:40am to get me truck back so I could go to work. The staff at Robert Brogden is great and the service was well done. It just took twice as long as it should have. Also I did not receive a receipt or report for the service done. More
Excellent Service Team, Effective Leadership Everyone has had a car repair nightmare, I have finally had the opposite experience. The service manager Dave and team are responsible for this revi Everyone has had a car repair nightmare, I have finally had the opposite experience. The service manager Dave and team are responsible for this review. The team is customer focused, fair and effective. From greeting to goodbye the staff continues to provide excellent customer care from warrantied vehicles, used cars out of warranty and even other makes and models. Yes, the GM certified technicians speak all car languages. In my most recent experience I had the biggest misconception about dealership repair cost being excessive in comparison to mom and pop auto repair. This is not true, if you value your vehicle and want to see it last for years to come through proper maintenance and care, take it to your certified dealer, take it Brogden and let the subject matter experts care for you and your car. They performed a miracle for my daughters vehicle as I said before, no nightmare...but very happy and safe ending. More
Battery was dead on my 2019 canyon. Service could not help. Dead battery but they could not replace it since it is under warranty. Makes no sense. She said it was GMC policy. How do i get it replaced. mauric Dead battery but they could not replace it since it is under warranty. Makes no sense. She said it was GMC policy. How do i get it replaced. maurice More