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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,037 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,037 Reviews of Robert Brogden Buick GMC - Service Center
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November 10, 2019
Routine service Oil change took over 2 hours. Service attendant reported that they had no oil filters in stock and had to send messenger for more. The car was retur Oil change took over 2 hours. Service attendant reported that they had no oil filters in stock and had to send messenger for more. The car was returned to me and I had to bring it back because the check engine light was on. Technician did not check to see that all warnings were cleared before completing service. More
by MILLER75KIDS
Verified CustomerEmployees Worked With
Allison Leach
November 08, 2019
Recall fix Timely service well done We were informed of service complete..Service was with a smile and well done..it was just a recall repair and we did not ha Timely service well done We were informed of service complete..Service was with a smile and well done..it was just a recall repair and we did not have a problem...do enjoy good service and helpful people. Thanks More
by YANCEYJS
Employees Worked With
Allison Leach
November 05, 2019
Excellent - fast - friendly I was greeted promptly, my car was ready when they said it would be and I appreciate the space to be able to work from there while I wait! I was greeted promptly, my car was ready when they said it would be and I appreciate the space to be able to work from there while I wait! More
by LORI.SAND
Employees Worked With
Kristie Brown
November 04, 2019
Teflon coating for new purchase I had my new Buick in to apply the teflon coating. I dropped it off, got my loaner, and it was done about 30 minutes ahead of schedule! I had my new Buick in to apply the teflon coating. I dropped it off, got my loaner, and it was done about 30 minutes ahead of schedule! More
by SOCIAL.ABBY
Employees Worked With
Kristie Brown
October 31, 2019
battery and recall In and out in about an hour. Always great service. The waiting room is nice and the coffeemaker is a great touch. Glad I invested in a service package In and out in about an hour. Always great service. The waiting room is nice and the coffeemaker is a great touch. Glad I invested in a service package. I have bought cars elsewhere and had them serviced at the dealer. Robert Brogden's is a cut above and always pleasant to work with their team. More
by Michelle.Mosher
Employees Worked With
Kristie Brown, Allison Leach, Jason Mcclarrinon
October 30, 2019
Fast, friendly, and efficient oil change and tire rotation! You always get a warm and friendly greeting along with their World Class service on our vehicles. This is one of the reasons we keep coming back to Ro You always get a warm and friendly greeting along with their World Class service on our vehicles. This is one of the reasons we keep coming back to Robert Brogden for our vehicles! Thanks All. More
by PFREESE52
Employees Worked With
Kristie Brown
October 29, 2019
Service Courteous and professional staff. Price was right. Got in and out in a short period of time. Couldn't ask for a more pleasant experience. Courteous and professional staff. Price was right. Got in and out in a short period of time. Couldn't ask for a more pleasant experience. More
by WOBLEKNT
Employees Worked With
Allison Leach
October 29, 2019
customer satisfaction Allison took very good care of me. She gave the best service and very professional. I will ask for Allison next time I need my car serviced. Allison took very good care of me. She gave the best service and very professional. I will ask for Allison next time I need my car serviced. More
by scpiii
Employees Worked With
Allison Leach
October 29, 2019
Unprofessional Service Manager I was in for some maintenance on a vehicle I purchased new from Robert Brogden. While I was checking in the vehicle I overheard the service manager ta I was in for some maintenance on a vehicle I purchased new from Robert Brogden. While I was checking in the vehicle I overheard the service manager talking to 2 technicians and with an office door wide open I heard many uses of profanity and multiple sexist remarks and sexual comments degrading to women. 2 female employees of the dealership were able to hear this. I took offense to it and asked them to close their office door as I could hear everything they said. I’m shocked by this behavior and will now reconsider brining my vehicle to Robert Brogden for service and will not consider purchasing new vehicles from here in the future. My biggest concern is for the employees who have to deal with this type of passive harassment in their workplace. There simply isn’t room for it. More
by MARC_NESS1
Employees Worked With
Sales manager
