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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,058 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,058 Reviews of Robert Brogden Buick GMC - Service Center
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July 26, 2019
Professionalism + courtesy = RB Brought a 1990 Buick Riviera with only 18,000 miles to Robert Brogden that had been sitting for over 10 years. Sitting for that long all gadgets and s Brought a 1990 Buick Riviera with only 18,000 miles to Robert Brogden that had been sitting for over 10 years. Sitting for that long all gadgets and seals had dried out. The only thing that wasn't leaking was the oil filter. This firm gave me several options to choose from and explained every one in great detail. After 2 weeks I have a very clean nicelysealed engine. They did an excellent job detailing the engine and cleaning the under carriage ... removing all gunk. I couldn't be happier. More
by STICKSX2
Verified CustomerEmployees Worked With
Kristie Brown
July 24, 2019
SERVICE WAS ABSOLUTELY FANTASTIC!!!! THEY GOT MY CAR COMPLETED WHEN PROMISED WITH NO ISSUES. THEY WERE VERY THOROUGH IN EXPLAINING ALL SERVICES REQUIRED AN WAS ABSOLUTELY FANTASTIC!!!! THEY GOT MY CAR COMPLETED WHEN PROMISED WITH NO ISSUES. THEY WERE VERY THOROUGH IN EXPLAINING ALL SERVICES REQUIRED AND SEEMED TO REALLY CARE. More
by DEBBIE32
Employees Worked With
Ernesto Arellano
July 23, 2019
Everyone is always so helpful and friendly! Excellent service! Ernesto kept me informed and explained everything to me. I was thankful the issue was covered by our warranty. Very pleased with Ro Excellent service! Ernesto kept me informed and explained everything to me. I was thankful the issue was covered by our warranty. Very pleased with Robert Brogden! More
by STACEY.VIERRA
Employees Worked With
Ernesto Arellano
July 22, 2019
Oil Change and Tire Rotation My visit was for a maintenance check. The oil was changed and tires rotated. The customer service and service was good. I received a report which w My visit was for a maintenance check. The oil was changed and tires rotated. The customer service and service was good. I received a report which was helpful. I did not have any concerns with my service and would recommend to others. More
by DONOVANC
Employees Worked With
Ernesto Arellano
July 20, 2019
Scheduled service I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. More
by rshowers5
Employees Worked With
Jason Mcclarrinon
July 20, 2019
What a mess I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment syst I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment system. Arrived was greeted, told them I needed a oil change, they suggested transmission service (I approved) and the hum in the rear needed to be determined. We agreed that 3:00 was time targeted to finish the work. Was given a loaner car...and on my way at 9:45 am. I called at 1:00 pm for a status. Nothing done. I called at 3:00 pm and was told wheel hub assembly was needed to fix the hum. It would be over $1,000 for the assembly and alignment. I said I would call back on that fix. The oil change and transmission service were done. I called back at after determining another Buick dealer would do the work for $200 less. Never a call to me on the status. At 4:45 pm I received a call that the oil change and transmission service were not done and my credit card would be refunded. What a waste of time. I have had service at other Buick, Lexus, BMW and in the past at Oldsmobile dealers. This was the at the bottom of my experience. More
by NotHappy
Employees Worked With
Ernesto Arellano
July 19, 2019
Another Great Experience I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a fair price. Even found me a coupon. Great job. More
by J Herman
Employees Worked With
Lee Hockensmith, Kristie Brown
July 19, 2019
1997 GMC K1500 coolant leak Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service sa Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service said bring it in that day. They diagnosed problem within 30 minutes, and had me in and out in no time. More
by Mike300m
Employees Worked With
Kristie Brown
July 18, 2019
Service was fast Easily the quickest service to a vehicle we’ve had in a long time. Friendly, prompt and easy to do business with. We are happy to have purchased our n Easily the quickest service to a vehicle we’ve had in a long time. Friendly, prompt and easy to do business with. We are happy to have purchased our new Sierra from here. More
by Cooks
Employees Worked With
Jason Mcclarrinon
July 14, 2019
Oil change and tire rotation. Quick service. Vehicle clean. Nice facilities. Work performed on time. Friendly service manager. Knowledgeable workers. Clean restr and tire rotation. Quick service. Vehicle clean. Nice facilities. Work performed on time. Friendly service manager. Knowledgeable workers. Clean restrooms. Good coffee and muffins. More
by NORMAND HOULE
Employees Worked With
Travis Burge
