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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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August 21, 2024

I assume Jenah is with service? Service put the mudflaps and window vents on before we picked up our Canyon. Everything was great there. We had a ding that was also removed and that More

by DONALDSONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent
Aug 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear that the service team did a great job installing the mud flaps and window vents on your Canyon and that the ding repair went smoothly. We appreciate you choosing Robert Brogden Buick GMC and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 21, 2024

Brian was quick to respond to an unscheduled need for tire repair and went out of his way to accommodate my time constraints with work schedule! Fast and courteous service and I was on my way! Thanks Bri More

by sally.firnhaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Aug 22, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Sally! We're thrilled to hear that Brian was able to assist you promptly with your tire repair and accommodate your busy schedule. At Robert Brogden Buick GMC, we strive to provide fast and courteous service. We appreciate your feedback and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

August 20, 2024

Scott and Brian in service did a fantastic job with giving me information about my vehicles service More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Brian Land, Scott Phegley
Aug 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Scott and Brian provided you with excellent service and information regarding your vehicle. At Robert Brogden Buick GMC, we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 20, 2024

Good service and friendly people. Went in for oil change today and was treated well also arranged for paint less dent repair. More

by Reusch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger
Aug 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for your great review! We're thrilled to hear that you experienced good service and friendly interactions during your visit for an oil change at Robert Brogden Buick GMC. It’s wonderful to know that we could also assist you with the paintless dent repair. We look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

August 18, 2024

We really trust Robert Brogden Buick GMC! I was quoted a price for 4 tires. We price checked with 2 other stores. They price was very fair. Can't imagine going anywhere else for service o More

by hendrix100
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenah Huff
Aug 19, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your trust in Robert Brogden Buick GMC. It's great to hear that you found our tire pricing fair and that Jenah's assistance, including applying a coupon, made your experience even better. We look forward to serving you again for any of your Buick Envision's needs! Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

Great job getting my bed cover on and getting me on my way. Very friendly. More

by dring1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, David Estrada
Aug 15, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Robert Brogden Buick GMC. Our team takes pride in providing friendly service and ensuring that your needs are met. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

Wonderful experience! I was in and out and everyone was great. Appreciate the great customer service More

by dawnkapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Aug 16, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden Buick GMC was so positive and that our team provided you with great customer service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

We bought our $60,000 Buick on July 26. It was a 2023 Demo Enclave. It had some scratches on the rear bumper that the salesman, Kaleb Prewett said will be repaired. Kaleb and I went back More

by WEwing
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Sargent, Sebastien Granger
Aug 16, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand that the communication regarding the repairs on your 2023 Enclave has been frustrating, and we appreciate your feedback. We aim to ensure our vehicles are in top condition before delivery and provide complete service including key fobs. Please feel free to reach out to Robert Brogden's Olathe Buick GMC directly so we can address your concerns regarding the paint repair and the missing fob. We are here to assist you and strive to improve your experience. Thank you for your patience. Sincerely, The Robert Brogden Buick GMC Team

August 13, 2024

This is my first experience not only with Robert Brogden. ... But with GMC. Brian was great with my first service... James "Jimmy" may be one of the best sales people I have ever worked with. I will be back More

by Kenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter, Brian Land
Aug 13, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your first experience with Robert Brogden Buick GMC and GMC was a positive one. It's great to know that Brian provided excellent service and that Jimmy made your sales experience memorable. We look forward to assisting you with your next new truck! Safe travels until then! Sincerely, The Robert Brogden Buick GMC Team

August 13, 2024

Great experience. Kind, friendly and efficient. It was an experience that I got to tell others about More

by glc192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Aug 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your positive feedback about your experience at Robert Brogden Buick GMC. It's great to hear that our team was kind, friendly, and efficient. We hope to see you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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