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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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June 30, 2024

Spent 100k on a truck. Engine went out at 10k miles. No one called me, no courtesy car… in short, no one cared. So much sales pressure at closing to add insurance- way o More

by RMBMGMTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No thanks
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Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustrations and want to address your concerns. Please reach out to us directly so we can work towards a resolution that meets your expectations. We value your feedback and aim to improve our service. Sincerely, The Robert Brogden Buick GMC Team

June 30, 2024

Very clean atmosphere. Every one was friendly. Received lots of smiles, hellos, and good mornings. Made the 7 a.m. service call nice. More

by ISAAC7499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enoch Kritzell, Alyssa Raby
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Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We are thrilled to hear about your positive experience with our team and the clean atmosphere. It's always our goal to provide excellent service bright and early at 7 a.m. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 29, 2024

They made the process of dealing with the extended warranty claim very painless. Thanks guys. More

by eric@ijack.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
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Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your positive experience with us, Eric! We are pleased to hear that we were able to assist you with your extended warranty claim smoothly. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

June 29, 2024

They are always easy to work with. I appreciate Kaleb and Phil. Second new purchase from them and will return in the future More

by moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger
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Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with Kaleb, Phil, and our team at Robert Brogden Buick GMC. We appreciate your loyalty and look forward to helping you with your next purchase. See you soon! Sincerely, The Robert Brogden Buick GMC Team

June 27, 2024

Lee was the man. He helped me get my X5M wheels. And helped me with all repairs. More

by nhill89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, Jamaica Johnson
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Jun 28, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We're thrilled to hear about your positive experience with Lee. We appreciate your business and look forward to assisting you with any future vehicle needs. Drive safely! Sincerely, The Robert Brogden Buick GMC Team

June 25, 2024

Did a good job, had a couple of concerns and they took care of them. More

by TOM_KRUSE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for your positive review. We are glad to hear that we could address your concerns and provide you with excellent service. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 24, 2024

Great. Will always take my. Buick here for oil change, perfect online scheduling of time for service More

by tbrewer05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jun 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your oil change appointment. We appreciate your positive review and are thrilled to hear that our online scheduling system worked well for you. We look forward to assisting you with your future service needs. Drive safely! Sincerely, The Robert Brogden Buick GMC Team

June 22, 2024

Great experience from start to finish! Made an unfortunate situation with my car a great experience! I will definitely be recommending them to friends and family! More

by SPENCERMURRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Troll, Sebastien Granger, Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada
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Jun 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Spencer! We are delighted to hear that we could turn your unfortunate car situation into a positive experience. We truly appreciate your recommendation and look forward to serving you, your friends, and your family in the future. See you next time at Robert Brogden Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

June 20, 2024

The Service was great I was in and out in about hour. I appreciate the great customer service provided by Lee. More

by R.HATTEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Report | Print
Jun 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We are delighted to hear that you had a great service experience with us and that Lee provided excellent customer service. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

June 15, 2024

I was told my truck was still covered under warranty. When I got there they said they made a mistake. I took off work lost $300.00 in wages plus gas. They could just told me the truth. More

by WALLINGJR62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada
Report | Print
Jun 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback. We will share your feedback with our team and address this internally so a similar situation in the future can be avoided. If there is anything we can do to gain your trust back, please feel free to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

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