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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,060 Reviews
Call Service Center (913) 712-9342

2,060 Reviews of Robert Brogden Buick GMC - Service Center

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July 28, 2024

They were great to work with. Not high pressure sales. While I had to wait on a part, they made it right and even delivered to my home. That got high marks!! More

by kcbookworm17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Land
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Jul 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words and for choosing Robert Brogden Buick GMC! We're thrilled to hear that you had a positive experience with us and that our team provided great service without high-pressure sales tactics. It's wonderful to know that we were able to make things right for you by delivering the part to your home. We truly appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2024

Service dept had car too long and did not update on progress in a timely manner More

by harman_margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
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Jul 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us, Margaret. We understand the importance of timely updates during service visits. Your experience will be discussed with our service team to ensure we improve on communication. If you have any further concerns, please don't hesitate to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2024

This was simply for an oil change and not major work. All was good as usual. More

by FRANZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jul 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your oil change, Franz. We appreciate your loyalty and are glad to hear that everything went smoothly. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 21, 2024

Professional, timely repairs, knew what I was going to pay, and worked with me on coupons and gym rewards. More

by FRANZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jul 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your vehicle needs. We are delighted to hear about your positive experience with our professional and timely repairs. We appreciate your kind words and look forward to assisting you again in the future. Safe travels! Sincerely, The Robert Brogden Buick GMC Team

July 21, 2024

Very good customer service, completed faster than quoted. It was the day after July 4th and they were short-staffed but generously scheduled a follow up the next week. More

by sfleischaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jul 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for sharing your positive experience with us. We are thrilled to hear that you appreciated our customer service and speedy completion of the service. We look forward to seeing you again during your follow-up visit next week! Sincerely, The Robert Brogden Buick GMC Team

July 18, 2024

They made sure all of our concerns were taken care of. Took the time to make sure our experience with them was great. Thank you! More

by jasonjaydub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC, Jason! We appreciate your kind words and are thrilled to hear that we were able to address all of your concerns and make your experience great. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 17, 2024

I was pleasantly surprised by how fast my service was completed. The staff was knowledgeable and friendly. Everyone was helpful and I was in and out quickly. More

by RG68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your service needs! We appreciate your 5-star review and are thrilled to hear that our team provided you with fast and friendly service. Our staff takes pride in being knowledgeable and helpful to ensure a seamless experience for our customers. We look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 17, 2024

Scott did a perfect job . He called the warranty company, got my work approved . I want to thank everyone involved More

by scubamark54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott in service
Report | Print
Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for providing exceptional service during your recent visit to Robert Brogden Buick GMC. We are thrilled to hear about your positive experience with us, and we appreciate your kind words. Please don't hesitate to reach out if you need anything in the future. See you next time! Sincerely, The Robert Brogden Buick GMC Team

July 17, 2024

Every helpful group ok people. They take care of your needs & do it quickly & with a smile. More

by dcashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
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Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words about your experience with us! We take pride in providing excellent service with a smile. We appreciate your feedback and look forward to assisting you again at Robert Brogden Buick GMC. Sincerely, The Robert Brogden Buick GMC Team

July 16, 2024

David is very courteous and friendly. He explained the situations clearly and makes sure that it is understood. More

by TIMOTHYOKEOWO
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Jul 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for sharing your experience, Timothy. We appreciate your kind words about David's exceptional service. We look forward to assisting you again in the future. Drive safely! Sincerely, The Robert Brogden Buick GMC Team

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