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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,007 Reviews
Call Service Center (913) 712-9342

2,007 Reviews of Robert Brogden Buick GMC - Service Center

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April 28, 2024

Awesome place to do business! Jim made it very easy and simple. Great to work with!! Even took care of me beyond what he needed to do. Highly recommend you work with Jim! More

by phillip.v.lim2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger, Alyssa Raby
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Apr 30, 2024 -

Robert Brogden Buick GMC responded

Phillip, it’s great to know that Jim provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

April 25, 2024

Willing to work with you and get you in pretty fast, not great on follow-up! More

by HARRYW.1052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Apr 25, 2024 -

Robert Brogden Buick GMC responded

Harry, thank you for providing this feedback about your experience at Robert Brogden Buick GMC. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 25, 2024

Called with problem with car and was able to get problem resolved same day. Very efficient. More

by jsamerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Apr 25, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden's Olathe Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

April 25, 2024

Alyssa was very prompt to great me when I pulled into the service bay. She handled my warrenty coverage and kept me well informed. There wasn't any surprises when I picked up my vehicle. It was much to work More

by dannyk1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Apr 26, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to write such great feedback, Danny. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Alyssa was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2024

Any business transactions have turned out to be nothing short of a hassle, inconvenience, and illegal bait and switch More

by JAZZHUNTER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of them are still at this location which is par for this place, Sebastien Granger
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Apr 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us, Jazz. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 22, 2024

Took over an hour and a half to complete an oil change! I would understand that if I was just walking in, but I had an appointment. To point out the obvious, this is unacceptable. I could have gone to J More

by mark.barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart, Lee Habiger, David Estrada
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Apr 22, 2024 -

Robert Brogden Buick GMC responded

We know your time is valuable and try to get our customers in and out as quickly as possible. Our service appointments are performed by factory trained technicians using OEM products, which help maintain performance and reliability. They include the oil change as well as a multi-point inspection of the vehicle. This does take longer than “express” type locations, but provides added peace of mind. In the future, we will strive to communicate better expectations for the appointment. Sincerely, The Robert Brogden Buick GMC Team

April 22, 2024

Transmission issues have not been resolved after 3 visits. Parts have been replaced but still having issues with a brand new vehicle. More

by drarnold22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
Report | Print
Apr 22, 2024 -

Robert Brogden Buick GMC responded

We value hearing about your experience at our dealership, Arnold. We take customer care very seriously at Robert Brogden Buick GMC and we assure you that we are truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, The Robert Brogden Buick GMC Team

April 21, 2024

David Estrada's customer service is excellent. You might want to hang on to him, service with a smile, strike that, service with enthusiasm is a rare commodity these days and David has it in abun More

by DAVID.DARBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Apr 23, 2024 -

Robert Brogden Buick GMC responded

David, we appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that David provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Robert Brogden Buick GMC Team

April 18, 2024

very good i am not going to waist my time and write anymore. ok ok ok ok ok ok ok More

by justinwrobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Apr 19, 2024 -

Robert Brogden Buick GMC responded

Justin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

April 16, 2024

The service department addressed my vehicle needs in a timely and efficient manner. They also were able to fix my cruise control at no cost. More

by johnnyd195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Apr 17, 2024 -

Robert Brogden Buick GMC responded

Hi Johnny, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

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