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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,012 Reviews
Call Service Center (913) 712-9342

2,012 Reviews of Robert Brogden Buick GMC - Service Center

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February 29, 2024

They must not use protective floor mats in the service area because they left a large oily or greasy footprint on the drivers floor mat. UPDATE - revised rating to 5 star. Brogden service team contact More

by timrandol5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Alyssa Raby
Report | Print
Mar 01, 2024 -

Robert Brogden Buick GMC responded

Tim, thank you for sharing your experience with us and for taking the time to speak with us about your experience! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

February 28, 2024

Brogden GMC has been great to maintain my 2014 GMC Terrain and it is always done well. The staff is always friendly and helpful. I look forward to the next time at the dealership! Thank you for ever More

by kenp27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Feb 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

Feb 29, 2024 -

kenp27 responded

Thank you for your work and taking care with tires and Cleaness...and as well as great techs...! Ken Peterman

February 25, 2024

I was told tire rotation was included in the oil change price but was charged a higher price. I was also just given a hand written scribbled up sheet of paper with the estimates for the work that needs to More

by scspettit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Feb 27, 2024 -

Robert Brogden Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Robert Brogden Buick GMC Team

February 24, 2024

Asked that car be washed when service to my car was completed but this was not done . More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Feb 26, 2024 -

Robert Brogden Buick GMC responded

Tony, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

February 21, 2024

Dealership got me right in and out for normal maintenance. Very much appreciate their work. More

by drroberts506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger
Report | Print
Feb 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

February 20, 2024

It was east to apply coupons to the service. Alyssa made sure I was up to date on recommended maintenance schedule items without upselling. More

by KRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Feb 22, 2024 -

Robert Brogden Buick GMC responded

Kris, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

February 19, 2024

Allysa and the service office staff were great. The shop workers need to step up their game. They left greasy hand prints on the exterior of my truck and dropped the truck off upfront, but told no More

by pnieznajko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Feb 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

February 19, 2024

Nice clean friendly and easy to work with. Alyssa Raby was thorough and did a great job of providing feedback More

by dbowlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Feb 21, 2024 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 19, 2024

Alyssa was very helpful and accurate in her time estimate. Clear, polite, pleasant , and respectful. More

by lhraner
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Feb 21, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 19, 2024

The service experience was wonderful and I will continue to go there moving forward.all was nice and knew what they were talking about. More

by almassey69@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby
Report | Print
Feb 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

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