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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,014 Reviews
Call Service Center (913) 712-9342

2,014 Reviews of Robert Brogden Buick GMC - Service Center

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May 26, 2023

The prices are escalating out-of-sight! Customer service (Roark) unfriendly. Not a good fit for someone who interacts with customers. More

by mpavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roark
Report | Print
May 30, 2023 -

Robert Brogden Buick GMC responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Robert Brogden Buick GMC Team

May 21, 2023

Excellent service! Right on time, kept me updated, cost estimated very close. Will be back when needed! More

by ronafry
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
May 23, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

May 20, 2023

Great service. Very friendly and professional staff. Staff was knowledgeable in the appropriate service for my truck More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
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May 23, 2023 -

Robert Brogden Buick GMC responded

Tim, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

May 19, 2023

Very professional and very efficient and show a caring attitude for customers. Won't take my Buick anywhere else. More

by KINGMARTHA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori , Brian Everhart
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May 22, 2023 -

Robert Brogden Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Robert Brogden Buick GMC Team

May 16, 2023

The service writer was very polite and helpful. Since the service was scheduled I was in and out quickly. More

by mdempsey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
May 17, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

May 16, 2023

Your services are getting way too expensive. Will be finding another option for future service needs for our vehicles. More

by jtccrock4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
May 17, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

Josh did a great job of getting my truck repaired and back on the road. More

by Bblick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
May 15, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

Great advice on servicing our car. Great customer service, they did a wonderful job servicing our car as it needed a lot of work, and I thought for the amount of work they did that it More

by REEDT2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
May 15, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

Randy did a great job getting my service completed and keeping me updated on progress. Correct diagnosis and repair. More

by widmer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, Brian Everhart
Report | Print
May 15, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

May 10, 2023

Service advisors always really nice and helpful. They make sure to check others things when its in for service. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service guy was Lee.
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May 11, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

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