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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,014 Reviews

2,014 Reviews of Robert Brogden Buick GMC - Service Center

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May 10, 2023

Lee is great work appears great. Waited quite some time to get my truck brought up. Not a fan of the billing either. More

by dhforksu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
May 11, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

May 05, 2023

We have been using their service department ever since moving here from Wichita four years ago. Very pleased! More

by rl_beach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department.
May 08, 2023 -

Robert Brogden Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

May 05, 2023

This is hard. My most recent experience was fine, they system was down so that caused a bit of a headache, but the team figured it out and made it work. That said, More

by Nichole A
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
n/a service dep
May 08, 2023 -

Robert Brogden Buick GMC responded

Nichole, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Robert Brogden Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

May 04, 2023

It took almost 2 hours to get an oil change and tire rotation on our 2011 Cadillac SRX and you didn't do the warranty work scheduled, again. I'll probably go to another dealer next time! More

by JHOFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
May 05, 2023 -

Robert Brogden Buick GMC responded

We appreciate you sharing the feedback regarding your recent oil change and tire rotation. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, The Robert Brogden Buick GMC Team

May 02, 2023

everything was fine nothing more to say. dont need fifteen words words words words words More

by tnchale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
May 02, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 30, 2023

Because the vender is a great person and he attended me well good customer service and the questions I had he answered them all so he’s a greater vender More

by GONZALEZMANUEL2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

April 29, 2023

To expensive has doubled since the last time ive paid for an oil change 138 bucks is crazy will just do it myself next time. Also prices should be told to customers at appointment. More

by BRUCEBRUCE1.AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Robert Brogden Buick GMC responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Robert Brogden Buick GMC Team

April 27, 2023

In for oil change. Fast and friendly and nice area to wait. Very professional staff. More

by justinwelsh43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was awesome
Apr 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

April 27, 2023

The service center was courteous and professional, however they weren't able to diagnose the issue of my battery dying twice in the past month despite the battery checking out good on diagnostics. Th More

by erikankrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 28, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

April 26, 2023

Good service. Able to give me a ride to and from the dealership. Fair price. More

by bobwad01
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 27, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

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