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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,058 Reviews
Call Service Center (913) 712-9342

2,058 Reviews of Robert Brogden Buick GMC - Service Center

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July 15, 2023

On time appointment, serviced quickly and professionally and priced fairly. The service manager did a great job. More

by jimpeine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Jul 17, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

July 14, 2023

I recently had my Acadia in for the first 5K mile oil change. The service department was friendly, courteous, and kept me informed. More

by RWBEAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart
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Jul 17, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 11, 2023

Fast & easy! Great communication! Told me up front what the cost would be prior to performing the work! More

by cjriesgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 11, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

July 10, 2023

Routine service and safety recall inspection were completed in a timely manner and as expected. More

by BKRUSE
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 10, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 09, 2023

They did not reset my oil to 100%. Every item on the checklist showed green, which I find hard to believe on a vehicle that's almost 11 years old. Two days after I had it in the sho More

by scspettit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Jul 10, 2023 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

July 07, 2023

Service was great and timely. Randy was my service advisor and he was very polite. More

by cjkersch93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Murray, Brian Everhart
Report | Print
Jul 10, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

July 06, 2023

They were professional and efficient. Xxxxx xxxxx xxxx xxxx xxx. Xxx xxxx xx xxxxx xxxx More

by GLENDA.MARTIN0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 07, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

July 03, 2023

Prompt, courteous service with good communication! My service advisor Randy was very good at his job. Thank you! More

by mikenegley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Murray
Report | Print
Jul 03, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

July 02, 2023

They have always taken care of whatever was needed for my truck in a very professional way More

by pandyshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 01, 2023

Service was UNACCEPTABLE. I brought my 2015 GMC Truck in for an Oil Change & Tire Rotation. After 30 minutes it was done, paid the bill & left. After looking over everything t More

by 4what
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Jul 03, 2023 -

Robert Brogden Buick GMC responded

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. If you are open to contacting us at your earliest convenience, we would appreciate the opportunity to do our best to fix this issue for you. Sincerely, The Robert Brogden Buick GMC Team

Jul 04, 2023 -

4what responded

You may feel this is an isolated response, but I have had other dealings that are not business appropriate. I went to the dealership looking for some literature on GMC Trucks. As a Salesman approached me, I told him what I needed. His answer was “WE DON’T SELL GMC TRUCKS”. I pointed at the sign. “HE REPEATED HIS ANSWER”. After a few more words I left. A few years later I went to BUY a vehicle. After negotiating /discussion. I told the salesman I would think about it and get back to him. Went out to my vehicle to leave, lo and behold he was standing behind my vehicle, not letting me pull out. I told him that wasn’t a good idea and I proceeded to back out. OBVIOUSLY I DID NOT RETURN. Isolated incidents - YEA RIGHT. Also since my “ISOLATED INCIDENT” I learned about some fines imposed upon the Robert Brogden group by GM we will say in regards to business practice

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