Robert Brogden Buick GMC - Service Center

Zella, Paul, Nate and the team at Robert Brogden are fantastic! Great service, follow up and attention to detail. This is the second vehicle I have purchased from Robert Brogden. fantastic! Great service, follow up and attention to detail. This is the second vehicle I have purchased from Robert Brogden. More

I had an oil and filter change, but your techs forgot to reset the percent mileage indicator. Now it shows less than 20% left. I am handicapped and it is difficult to drive that far just to have someone r reset the percent mileage indicator. Now it shows less than 20% left. I am handicapped and it is difficult to drive that far just to have someone reset the indicator to 100%. More

Very pleased with my trade-in value and new truck pricing. Jake Blackman is the best, which is why I'm on my 5th GMC purchase from him!! Thank You again, Jake! pricing. Jake Blackman is the best, which is why I'm on my 5th GMC purchase from him!! Thank You again, Jake! More

The service was completed very well and on time. The service representative was very helpful. The service representative was very helpful. More

Professional,courteous timely efficient pleasant got done earlier than thought I would refer friends and family. earlier than thought I would refer friends and family. More

Was charged for oil change & tire rotation; after I got home realized they had NOT rotated tires. Took it back the next day to have the job done! No type of compensation (discount on this bill or complimen home realized they had NOT rotated tires. Took it back the next day to have the job done! No type of compensation (discount on this bill or complimentary oil change). Poor customer service! More

I took my GMC Terrain to Robert Brogden GMC as it had an engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after t engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after towing it there, a service guy called and said I needed a new engine for $9000. I told him what the service manager had told me about the recall. When I asked what testing had been done to determine the engine was bad, he had no answer other than the technician told him so. He told me he'd find out and check why it wasn't warrantied as the manager had told me. NO call back for a week. I left 3 messages that week, no call. Finally called to tell me it was not covered. I asked who to escalate this to as I'd been told it was, he said he'd do it for me. Never called me back. Finally chased down the original service manager again after another week and a half of left messages. Told me the other service guy was no longer there. He said he'd look into it again. Waited another two weeks, leaving messages, was never called back. After another two weeks, the overall service manager called me to ask why my car was in their lot. The previous service guy was no longer with them. Unbelieving, I explained the entire story, for the third time. Said he'd check it out. Two weeks later, after leaving messages three times, answered the phone to tell me I was out of luck. The district said they would not warranty it either. So, two months plus later, they completely blew me off. Their suggestion.... call the GMC customer complaint line. What a crock. I feel I was lied to repeatedly by the first two service guys so I would get the car in there and then pay the $9000 to fix it. Complete disregard for customer service and continual lying and avoiding my calls. I've also never had a dealership "lose" my case before. I will never go back to this dealer nor will I ever recommend them to buy a car. If their service department is this screwed up, how about the rest of the dealership!!!! More

They got me signed in and my car in the shop very quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed More

Robert Brogden is always my go-to service center. For 13 years they have provided excellent service, highly trained technicians, and caring staff members. My vehicle service needs are met timely and For 13 years they have provided excellent service, highly trained technicians, and caring staff members. My vehicle service needs are met timely and efficiently. The required work is fully explained to me and completed within the cost and time parameters discussed. More

The diagnosis, and the repair was handled well. Lee was in steady communication with me letting me know where everything stood. Our vehicle is back to performing as it should. Lee was in steady communication with me letting me know where everything stood. Our vehicle is back to performing as it should. More