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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,007 Reviews

2,007 Reviews of Robert Brogden Buick GMC - Service Center

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December 25, 2022

Don’t honor guarantees. Battery failed before 3 yrs. It was a 42 month battery. More

by foodforu@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve, nice guy but told me battery was not good, but company would not replace the battery.
Dec 27, 2022 -

Robert Brogden Buick GMC responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Robert Brogden Buick GMC Team

December 25, 2022

So far, I have had the best service and customer care one could expect as a new customer. More

by ted.russell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent
Dec 27, 2022 -

Robert Brogden Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Robert Brogden Buick GMC Team

December 24, 2022

Was told price doubled for an oil change after service was done and then all Steve could say was sorry…. Horrible customer service and no explanation for the huge difference in price other than I’m not in More

by DWAGS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Dec 26, 2022 -

Robert Brogden Buick GMC responded

Unfortunately the cost of oil has risen so significantly we have had to make adjustments to our fees. We’re sorry this was not better communicated to you and understand you may prefer to seek service from another provider. However, if we may be of assistance in the future, we are here. Sincerely, The Robert Brogden Buick GMC Team

December 24, 2022

Steve assisted me with service and was excellent. He was helpful whereas others were not and was friendly throughout. More

by NORMESTES40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

December 24, 2022

Josh exceeded my expectations in completing my car ahead of my appointment time! Winter storm was due to hit the day of my appointment so I dropped it off a day early in hopes they might be able to fit it i More

by MJEPPERSON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service.
Dec 27, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words about Josh. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Robert Brogden Buick GMC Team

December 23, 2022

From the parts department to Tobey in service, my experience was awesome. Took care of the needs I had for my car. More

by RFARLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOBEY
Dec 27, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

December 22, 2022

Took my truck in, and they flushed my transmission. I had called the dealer where it was bought new and asked them about the problem I was having. They told me that GMC had sent out a letter on the pro More

by TOMLHUTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 23, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

December 17, 2022

I’ve always had a good experience with fast and friendly service for maintenance appointments. More

by drwecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Carnes
Dec 20, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2022

Timely, eficicient, excellent communication. Josh was very good about setting it up and executing the service for me More

by ward4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Carnes
Dec 19, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

December 16, 2022

Xxx xxxx xxxx xxxx cxxxx great place to get your car done right thank you. Xxxx More

by JOESHOMEIMPROVEMENTCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni
Dec 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

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