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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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November 04, 2022

Service group was very easy to work with. Josh kept me well informed of the status of the vehicle. More

by rferdig
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh in service.
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Robert Brogden Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Robert Brogden Buick GMC Team

November 03, 2022

Went in to get a fan relay replaced without an appointment. They fixed it quickly and sent a text when they finished. More

by leonardadale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Robert Brogden Buick GMC Team

November 03, 2022

Loved working with Toby. Great customer service and follow through. Will be back. Thank you. More

by ROBERT.GRBAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
toby weiner
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2022

We took our car in for a recall service at Robert Brogden and ended up buying a new 2022 GMC Terrain Sle! This is our second Terrain Sle. We traded our old Terrain for the new purchase. Tim Lewis was our s More

by retdgasman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamaica Johnson, Service Advisor
Nov 02, 2022 -

Robert Brogden Buick GMC responded

Congratulations on your new GMC Terrain Sle! Sincerely, The Robert Brogden Buick GMC Team

October 30, 2022

My oil change took a very long time and was overpriced. The quote I was given on a new battery was excessively overpriced as well. More

by woesty25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know the name of the person who helped me
Nov 01, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. Here at Robert Brogden Buick GMC, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, The Robert Brogden Buick GMC Team

October 29, 2022

I appreciated the quick service and professionalism that the GMC dealership gave us on short notice. More

by TSH62020
Customer Service
Recommend Dealer
Yes
Employees Worked With
Toby, Levi Dinsmore
Nov 01, 2022 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

October 28, 2022

Everything went smoothly getting my truck ready to be picked up. Thank you very much. More

by jrkazoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zella Rudolph
Oct 31, 2022 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

October 24, 2022

Purchased a used Sierra from another GMC dealer in my area due to a personal connection. However too far away for routine maintenance. Didn't know what to expect from Brogden, but excellent first experie More

by JCARLILE132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobey
Oct 27, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 22, 2022

what is a SVC Admin Fee? Do you feel it appropriate to charge me for someone to process my LOF.....I made the appointment on line get a kiosk and allow me the savings of che More

by timberhillsanctuary
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Oct 25, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Oct 25, 2022 -

timberhillsanctuary responded

Just give me the FULL price for a LOF with or without a tire rotation so I can shop that service on the marketplace,

October 22, 2022

Bought a new 1500 Denali in 2021. Since then, I have had to bring back the truck for service 6 different times for the same issue. Each time I was told the issue was corrected to on More

by bgarver01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tobie, John and the sales manager
Oct 24, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

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