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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,057 Reviews

2,057 Reviews of Robert Brogden Buick GMC - Service Center

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July 28, 2022

The team was great about providing communication regarding other recommended services while my vehicle was in for routine maintenance. Pictures and explanations provided! More

by JORDAN.SCHMIDT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

July 28, 2022

Feel like I got screwed on a previous repair. The part repaired had gone bad again, 9 months after the replacement. Now the original replaced part, front strut, and its mate are both needing rep More

by GREGWXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Aurora Reed
Jul 28, 2022 -

Robert Brogden Buick GMC responded

Hi GREGWXX – Your feedback has been brought to the attention of our Service Manager. We are currently working on a solution to address your concern. Thank you for your patience. Sincerely, The Robert Brogden Buick GMC Team

July 28, 2022

Oil change fail. Oil was leaking as I pulled away from customer service drive. Double gasket on new oil filter. Delay of about 45 minutes to reinstall and clean up oi More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2022

Convenient over night drop off. Quick diagnosis and the right fix. Explanation of what the issue was. More

by schooleyfamily
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2022

Worked to get us in asap as going out of town. Only 45 minute wait. Christie thoroughly went over report which was good. We may have the start of an oil leak and will bring back next week. Each of More

by jkkoppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 29, 2022 -

Robert Brogden Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2022

Availability was more than adequate, appointment was easy to make, well-appointed lobby, friendly staff, fair price. More

by Polecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 29, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

July 26, 2022

I brought my car in for a tire with a nail in it and I was in out in about an hour. More

by CLARYTRUCKSALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Jul 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to write about your experience with us! Sincerely, The Robert Brogden Buick GMC Team

July 26, 2022

Thank you for great service. Thank you thank you thank you thank you thank you More

by jilltorneden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2022

They have a great staff and I am glad I bought my Buick from them and enjoy doing business with their service department. They are attentive and care about me as a customer. I would recommend then highly f More

by jajacob5216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 26, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2022

This is a "luxury" service center in my opinion! Spotless, snacks, comfy chars and the service and the people are wonderful! My air conditioning problem was fixed the same day I brought it in. I More

by boomerbuns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Jul 26, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

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