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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,057 Reviews
Call Service Center (913) 712-9342

2,057 Reviews of Robert Brogden Buick GMC - Service Center

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July 24, 2022

The consultant was very attentive, courteous and went over the details. She also explained how far car is doing and what services due next. More

by mymoon26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 26, 2022 -

Robert Brogden Buick GMC responded

We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 23, 2022

Fast, friendly service, clean waiting area, easy to make appointments and friendly service department people. More

by VLGZELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 25, 2022 -

Robert Brogden Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Robert Brogden Buick GMC Team

July 23, 2022

Took car in for oil change. Got right in and done in reasonable time. Appreciate no pushy service recommendations. More

by JWILM33
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Jul 26, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 22, 2022

Fuel pump went out they had me in and out in one day. Was impressed with getting me back in the toad More

by go.kst8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Jul 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

July 22, 2022

The dealership put a new axle on in front of my truck doing so they put hammer marks all over my spindle Truck only has 2418miles on it talking to the service manager she said that's what they have to do More

by BLACKIE5261
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kristie Brown
Report | Print
Jul 22, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

Jul 22, 2022 -

BLACKIE5261 responded

The only way we can resolve this matter is the dealership putting on a new spindle getting rid of the one that Has hammer marks on it give me a phone number a person name if you like to resolve this matter otherwise I do not how to talk to I have already talked with the service manager and she did not want to fix the problem

July 20, 2022

Aurora is the best to work with. She’s helpful and very friendly. She’s the best in the service department! More

by BBRACKEN
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Jul 22, 2022 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

July 18, 2022

They are always courteous and on time and efficient And willing to give a lender vehicle if I need one. More

by gibbsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Jul 20, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 18, 2022

The service department is always very courteous and professional. They're quick to diagnose and repair so waiting for service is never an issue. More

by pbelk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Jul 20, 2022 -

Robert Brogden Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Robert Brogden Buick GMC Team

July 17, 2022

I was well informed, didn't have too long of a wait, and got a plan in action for solving my vehicles issue! More

by MOXTHESOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 19, 2022 -

Robert Brogden Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Robert Brogden Buick GMC Team

July 16, 2022

Great customer service clean area to wait for your vehicle nice rental car to use More

by bhughes9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Report | Print
Jul 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Robert Brogden Buick GMC Team

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