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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,007 Reviews
Call Service Center (913) 712-9342

2,007 Reviews of Robert Brogden Buick GMC - Service Center

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January 03, 2022

They were quick to get my vehicle in and get it taken care of in a timely manner, even being able to find the nail in my tire and resolving that quickly! More

by cmark626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

January 02, 2022

no no no no no no no no no no no no no no no no More

by roger.phelps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
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Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you for the five-star rating. Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, The Robert Brogden Buick GMC Team

January 01, 2022

Great service and quick. I was in for an oil change and was done in half an hour More

by dadmarlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

January 01, 2022

Always great service. Thanks! We have purchased several vehicles there and we are very satisfied with interaction with personnel there. Thanks again More

by MOORE1768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
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Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

January 01, 2022

Prompt. Courteous and professional from initial encounter to final checkout. Was greeted immediately upon arrival with a kind word and smile More

by rpuckett47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Report | Print
Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. Thanks again! Sincerely, The Robert Brogden Buick GMC Team

December 31, 2021

Everything so far has went well, problem fixed and timely, satisfied with the service center as of this time............... More

by POKERBILL1969
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Jan 03, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

December 29, 2021

Service was good and done within time frame given. Staff at reception area when entering shop very helpful and professional. Car returned without finger prints on doors and or hood. More

by SAM.WHEELER46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
Report | Print
Dec 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Robert Brogden Buick GMC Team

December 24, 2021

Aurora has been so good to me EVERY time I come in.She Aurora has been so good to me EVERY time I come in. She deserves a raise! More

by BJRIDER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krisite Brown and Allison have been as helpful as Aurora-thank you Brogden, Kristie Brown, Allison Leach, Aurora Reed
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Dec 28, 2021 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

December 24, 2021

Dishonest, non communicative meaning I had to call them regarding my vehicle. They kept it for 2 days didn’t offer a loaner vehicle and the same day after paying them my check engine light came right back More

by rajahnmoms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown
Report | Print
Dec 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, The Robert Brogden Buick GMC Team

December 23, 2021

Great customer service at Brogden - I have been coming here for 10 years. The service people are always very friendly and get you in and out quickly for oil change/tire rotation service. More

by 5MUNCHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Report | Print
Dec 28, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. Thanks again! Sincerely, The Robert Brogden Buick GMC Team

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