Robert Loehr Dodge Chrysler Jeep RAM SRT

Unresponsiver Service I brought my car in to fix the door. They fixed it but then it broke again. When I came back they said they needed to order a part and it would take 7 I brought my car in to fix the door. They fixed it but then it broke again. When I came back they said they needed to order a part and it would take 7 days. The part came, they never called. When I called to schedule service I had to call 5 time to schedule an appointment!!! Horrible service. I am driving elsewhere next time More

Crooked!!!! READ!!! I was totally scammed at this place! I'm sure they are still laughing at me and my child for ripping me off.. they lie to the lenders! READ!!! I was totally scammed at this place! I'm sure they are still laughing at me and my child for ripping me off.. they lie to the lenders! More

Just don't waste your time My parents and I have been financing a used Jeep Commander from another dealership since April 2016. No issues with my car upon purchase everything wa My parents and I have been financing a used Jeep Commander from another dealership since April 2016. No issues with my car upon purchase everything was fine and I was very excited about my first car. After a little while it started coming up that i needed to service my 4WD system. We just sort of brushed it off since I don't use my 4WD much and nothing seemed to be wrong with my car in any way. Around the same time, the car also started telling me that my transmission was over temp. There were no problems (as far as my dad or I could tell) regarding my transmission (just like what happened with the 4WD) so we figured after reading online from people with similar issues with their Jeeps that it was just an issue with the car's computer that we could get checked out/fixed at a later date. Also around this time, my passenger seatbelt stopped working (you'd have to push the red button on the seatbelt, put it in, let go of the red button, and then the seatbelt would lock into place) and it would come up in the car's system after fastening the seatbelt with the previously mentioned method, that the passenger was still not buckled. My car just dinged and dinged and dinged while i would drive with a passenger so I just disabled the bell for the seat belts in my cars computer system altogether. Again, not a pressing issue for me, this is something i could fix at a later date when I got the time and money. Nothing was going on with my car, everything continued to be completely fine, "service 4WD system" and "transmission over temp" would come up every now and again but I wasn't worried. Fast forward to June 2017, my engine light came on and wouldn't go off. Had my dad and cousin take a look under my hood to see what was up and it seemed that my fan clutch was broken. My dad took matters into his own hands and got a new fan clutch from Advanced and replaced it himself. He's worked on his Ford trucks, my mom's Chevys, and my sisters Jeep Commander for years as needed, so I trusted him to work on my car. He said my car seemed fine after replacing the part, I got in it to drive it to work and not even a minute down the road I came back home because the car was making a noise that sounded like I was revving the engine all the way up and was moving like I was stuck in 1st drive. I had someone else bring me to work that day and left my car to be handled by the dealership. We informed them of the current issue and also the recurring issue involving my transmission and 4WD. They said they were going to give it a new fan clutch and we also got a price on the faulty seatbelt and told them to go ahead with replacing it since they said it posed a safety threat. This took 3 weeks to fix. I understand it takes a while to look over a car and fix the issues but that's a long time to be out of a car. I work late nights when everyone's asleep so it's hard to rely on someone else to bring me and pick me up from work every day. My mom had to keep calling up at the dealership to see what was up with my car which is something they should've stayed on top of, seeing as we had to get in contact with the people my extended warranty was with and had parts that had to be ordered for my car. Throughout that entire time, they did not let me have a loaner car until TWO DAYS before my car was ready, they had me come up there to pick up a loaner car. When my car was finally ready, my parents traded in the loaner car for my car while i was at work and on the drive back to my workplace, the same "transmission over temp" came up. An issue we thought was fixed, clearly wasn't. They brought it straight back and the dealership kept it for another few days to replace the cars computer, something they were supposed to be doing in the first place. I got to keep the loaner car for that period. Had my car another day or a few, I left for work and my mom texts me to tell me there's transfer fluid that was leaking all in the driveway and that i don't need to drive my car. My parents once again came to my work, took my car back to the dealership and they told them that the plug holding the fluid wasn't put back on correctly and they would fix it, no charge. Now here we are today, about 2 weeks later from getting my car back. I haven't driven my car but maybe once or twice since then due to the fact that I've had to quit my job due to some health issues I've been going through. After installing a new computer, it is STILL coming up that my transmission is over temp, now my driver's seatbelt is broken like the passenger's was. The noise and feeling of my car not shifting had persisted but now it seems to have gone away. They tried to write it off as "oh that's what the fan clutch sounds like" but for one, it's not just a sound it's a FEELING too. And two, tell me why it never sounded like that before and why no other car sounds like that? Now it constantly feels like I'm off-roading and my car will like drag? across the road when taking off and turning, causing a sound and vibration. My car was completely fine but conveniently after bringing it to be serviced, it has all of these random issues now. The point of this post is to say that I will never let them lay a hand on my car ever again. We gave them chances to make everything right by bringing my car up there to fix the computer and fix the leak that was going on, but now that I'm still facing issues with the car, it's clear that they're not the people to rely on. I very much urge everyone to stay away from this place, they're just a bunch of liars and I'm convinced they're trying to scam me. I thought it would be a good idea to take my JEEP to a JEEP dealership to get checked out but I haven't gotten the professional results that I was expecting. Now I'm thinking wow, let me go see what other people are saying about this place, I'm sure they have to have some disastrous reviews and just as I suspected, a lot of other customers weren't pleased as well. Seems like the same thing when everyone goes in to have their vehicle serviced: they say they're going to do what you ask, they mess that up and don't do what they were supposed to, and then you drive your car and find new issues that weren't there before. I wish I could give them 0 stars I seriously despise this place and I'm hoping to get these new problems with my car resolved when I find a new dealership/mechanic. If you're reading this you may or may not already know that they do not make Jeep Commanders anymore and they're in pretty high demand. I like how Robert Loeher wants to mail me things asking to buy my car but sorry guys you'll never get your hands on my car, not after the trouble I've gone through at this dealership. All around there's just a bad vibe about this place so don't waste your time! More

Bought four vehicles here! My husband and I have purchased four vehicles here: two used and two new. Although we have had a few minor issues throughout our 3 years, we won't go My husband and I have purchased four vehicles here: two used and two new. Although we have had a few minor issues throughout our 3 years, we won't go anywhere else to buy. John Freeman was our salesman before he moved to the Finance Department. He was wonderful to work with! More

True to form So....true to form the only way I got recall service was through 1800dodge. Terrible receptionist and customer services. The service department itsel So....true to form the only way I got recall service was through 1800dodge. Terrible receptionist and customer services. The service department itself is fine WHEN you can reach them. Mechanics are fine too. But when my vehicle is finished being repaired I have never been called. I have to call them. My suggestion is go elsewhere. More

FEMALES NOT WELCOME: disregarded, tossed-aside, and abused Recently, I visited the Robert Loeher dealership of Cartersville. I was apprehensive going alone as I've heard horror stories of young women being tak Recently, I visited the Robert Loeher dealership of Cartersville. I was apprehensive going alone as I've heard horror stories of young women being taken advantage of financially at dealerships and auto shops for years. I was hopeful that this would, in fact, not be the case for me. I was wrong. Initially, I met with a Mr. Jason Boyd to look at available Jeep Wranglers on the property. I had no intention of buying that day which Mr. Boyd knew from our weeks of communication. Having never bought a car from a dealership before, I specifically sought out the family member of a friend (Mr. Boyd) so that my experience would be a positive one and so that I would not become yet another statistic of female abuse in the business place. After being thrown into a whirlwind process full of lies and exaggerated statements, I found myself signing papers that were either not explained to me or were very poorly explained to me. As a customer, I expected to be guided through the necessary paperwork when I was ready to purchase as I am not a lawyer and, therefore, am not familiar with legal jargon. Once home, I reviewed my paperwork and realized that Mr. Boyd, along with the finance manager Mr. John Freeman, had altered our agreement without consulting me. During the purchasing process, both had guided me through which boxes to check so that my paperwork would reflect our verbal agreement that been negotiated in Mr. Boyd's office. Once I noticed the inconsistencies, I contacted Mr. Boyd to request that the paperwork be updated to remove the products that were not agreed upon. Mr. Boyd informed me that I could come into the office the following Monday to fix the problem and assured me that our agreement still stood. After driving over an hour to the dealership, I was tossed around from salesman to salesman. Mr. Boyd never attempted to speak with me and was actively avoiding communication. A different employee, Mr. Jordan Donehoo, spoke with me and told me that my paperwork was final and that my only option was a "collateral swap" by sending the bank a new contract along with a $2,000 check. After speaking with a manager at another dealership, I learned that this was, in fact, NOT a collateral swap by definition. Mr. Donahoo informed me Tuesday that the bank approved this "collateral swap." Days later, after several failed attempts at contacting Mr. Donahoo, he informed me that the bank had already cashed in my original contract and that the new contract would not be moving forward. With this information, I spoke again with a trusted friend who managed another dealership and was advised to request a customer cancellation request form so that I could remove the products that were wrongfully placed in my initial paperwork by Mr. Boyd and Mr. Freeman. After calling to confirm that this was possible, I arrived at the dealership approximately one hour later and was then informed that I would NOT be able to do so since the employee of that particular office had since left. Mr. Donahoo then offered to fax me the paperwork on Monday. This process has been much longer and more difficult than it needed to be. I was whirlwinded into purchasing, bounced around like an insignificant child when I voiced concern, and all-around disregarded. I will NEVER recommend this dealership as it has lived up to my initial fears of the female automobile experience. More

Jeremy Brown You have a great person there with Jeremy Brown. He has sold my family over 10 vehicles in the past few years and where ever he goes we follow. WORLD You have a great person there with Jeremy Brown. He has sold my family over 10 vehicles in the past few years and where ever he goes we follow. WORLD CLASS GUY! More

Service Department is to be avoided at all costs On the recommendation of a friend, I took my 2014 Mercedes C350 to Robert Loehr for rear tires. I had already purchased the front tires from eBay, and On the recommendation of a friend, I took my 2014 Mercedes C350 to Robert Loehr for rear tires. I had already purchased the front tires from eBay, and brought them along to have mounted and balanced. My car has staggered tires and optional factory 18" AMG rims. My assigned service advisor, I am told, is the best the dealership has to offer. His name is Josh and he is not communicative (offered no updates during my 3+ hour wait), though when he does communicate he is both abrupt and abrasive. If you absolutely must use this dealership (and you should seriously reconsider), request a different service advisor. The others at least seem to have a better disposition, though what goes on in the shop behind the scenes is where the real problem lies. As noted above, the mounting and "balancing" of 4 tires took 3 hours. When my car was pulled back around for me, I walked around it to take a look at the new tires and make sure that the correct sizes were on the front and back. The first thing I noticed was missing valve stem caps on the driver side of the car. When I leaned in to see if the caps were missing or just silver in color, I noticed that the rims were chewed up along the edges. Not on just one, or even two - but all 4. I pointed this out to the service people and they agreed to have the rims repaired at their expense, as they should. I made an appointment for the following week to bring it back for the rim repair and left. I made it about 10 miles before the TPMS displayed the individual tire pressures. On the fuel filler door the car states that the fronts should be at 36psi and the rears at 39psi. On the driver's door jamb, there were pressures listed for the smaller 17" rims that came standard on the car. To make sure the technician knew which was correct, I asked that he be told 36 front and 39 rear was correct. At the point the tire pressures finally displayed, the front left wheel was at 46psi, the front right at 40psi, the rear left at 40psi, and the rear right at 47psi. I turned around and went back to have this corrected. I was off work the next few days and did not drive the car much. The first day back to work after the tires were put on was a Saturday, and I made it about 10 miles down the highway before the car popped a warning that the front left tire was losing pressure - and fast. I called roadside assistance to get the tire changed. The roadside tech arrived, lifted the car, and attempted to put the spare on but the lug bolts were on so tight he could not get them off no matter how much he tried. Finally he said he couldn't keep trying without risking damage and there was nothing we could do but tow it to a tire shop. The car was towed 20 miles to a tire shop open on Saturdays. They used their air tools to get the lug bolts off, but not without stripping one completely and damaging the 4 others on that rim. We had to order 5 new lug bolts ($66.42) from the closest Mercedes dealer to get the car back in service and not have it be down until Monday. Once the tire was off it was clear that the dealership was at fault for the flat, the bead of the tire on the inside was chewed up just like the rim. Through this point the dealership was agreeable in trying to fix the issue. They agreed to replace the damaged tire at the same time they repaired the damaged rims and to reimburse the cost of the new lug bolts. I was really not happy with the idea that I would have to again let them do any work on it, but I left it the following Tuesday to have the rims repaired and the new tire mounted. Once this was done, I again was off and did not drive the car for a few days. When I did get the car back out on the highway, I discovered that there is a tire balance issue (vibration between 70-80mph, smooths out afterwards). I was charged for balancing, and I even asked to clarify that the new tire was balanced when it was mounted. I did let the dealership know that the tires are not balanced correctly, but I will be eating the cost of a proper balance. I will never let them touch any vehicle I own again. The issue with this dealership can be summarized in one word - incompetence. That they repaired the rims and replaced the damaged tire and bolts does not redeem them - that was owed. You should avoid this dealership because the quality of the work depends on the skill of the technicians, and in this case it is severely lacking. Whatever they damage may get replaced, but it should not be damaged to begin with. I realize that mistakes happen everywhere - but this was not a single mistake. This was not a single damaged rim, a single tire set at the wrong pressure, or a single over torqued lug bolt. This was poor quality work from beginning to end and poor customer service. Do not make this same mistake. Go elsewhere from the start. More

Avoid Service Department my fiancee took her truck there for a oil change package which she had bought , had the oil changed and tired rotated, also had them check for a poss my fiancee took her truck there for a oil change package which she had bought , had the oil changed and tired rotated, also had them check for a possible noise or problem with truck, they found that a front u joint was bad so she had them to replace it, she got there about 9:30 was there all day just about , really all day ? On driving home the truck had a vibration which she didn't have before she tried calling the service department back went to voice mail. At 10 - 15 miles a hour vibration or wobble felt all through the truck was bad enough not to drive. I crawled up under the truck looked at the u joint was not installed correctly. the retaining pin on one side was not in the indents on the yoke were it was supposed to be, We took pictures of the part and sent to another mechanic and was advised not to drive the truck. I removed the u joint and the retaining pin just popped out, it was never locked in and the u joint was binding in the yoke , I removed the part and replaced in 3 hours time. we test drove the truck and no wobble or vibration. I wouldn't take my vehicle there to be worked on after this experience More

Dishonest Service Department Put off problems covered by warranty, giving me several different excuses,including "old code in onboard computer" ,until warranty expired, then wante Put off problems covered by warranty, giving me several different excuses,including "old code in onboard computer" ,until warranty expired, then wanted to charged me to fix it. More