Roberts Toyota

Exceeded my expectations I love a good deal! My wife and I have been shopping for a Tacoma for nearly 3 months. We have checked most, if not all of the Toyota dealers in and a I love a good deal! My wife and I have been shopping for a Tacoma for nearly 3 months. We have checked most, if not all of the Toyota dealers in and around Nashville. Let me save you some time, Roberts is the place to go! They exceeded my expectations and saved $1,100 over the next closest quote. Chris did a fantastic job showing us all of the features. Way to go guys, we will be back! More

Great experience I highly recommend this dealership! They are very friendly and down to earth. It has the small town feel unlike big high pressure dealerships in the m I highly recommend this dealership! They are very friendly and down to earth. It has the small town feel unlike big high pressure dealerships in the metro area! More

Bad Experience My 24 year old daughter went to look at a used Toyota here. She dealt with 2 salesman. Jeff Woods and Stephen Wayne. They quoted her a price of $16,29 My 24 year old daughter went to look at a used Toyota here. She dealt with 2 salesman. Jeff Woods and Stephen Wayne. They quoted her a price of $16,299.00 on the car. Her payment would be $409 a month for 5 years. She told the man that couldn't be right and he said it was a 3% to 5% interest rate. She called me and we figured it to be a 17.5% interest rate! She has a credit score of 780. They saw a young single woman coming and tried to pull one over on her. I called the next day and asked to talk to the owner. I had to explain to the operator what this was about and I was told the owner doesn't talk to customers. She told me to hold and she would get either Jeff or Stephen on the phone. They never picked up. I asked to talk to their boss and a man named Anthony answered saying he was the sales manager. I told him what happened and that we were trying to do business locally and this was what happened. He stated that he wasn't at work that night but he would find out what had happened and call me back. He never called back of course. Two days later we drove into Franklin Tn. and bought a car with none of these issues. Of course I do not recommend this dealership. More

Something Has Changed - Not Worth the Drive Have been a customer of Roberts for years - long before the nearby Williamson County growth. Roberts used to be a very easy, no hassle dealership. P Have been a customer of Roberts for years - long before the nearby Williamson County growth. Roberts used to be a very easy, no hassle dealership. Pricing was straight forward and no hassle. Wow - what a difference a few years makes. The dealership now carries more vehicles than I have ever seen them carry which a good thing, but they seem to have lost the personal service and family atmosphere that was always a hallmark of their dealership. Pricing is all over the map and they seem to be playing games with pricing which is why I avoided the big city dealerships to begin with. I have no doubt that they are selling more cars, but the special sauce that used to make them special is now missing. They don't seem to know me anymore and evidently don't seem to care. Honestly felt more welcomed at some of the larger dealerships than I did at Roberts. Even tried their text and email features in a last attempt with no response from them. I used to just go to Roberts exclusively - didn't have to think about it. After the last several interactions with them in store, on the phone, and trying by internet - I have started looking at other dealerships. If your local, then probably not a big deal, but they have become a dealership no longer worth the drive for me. Just wanted a good price with low hassle - shouldn't be this difficult. More

Cheapest around My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat the deal we had by over $800 ("on the road"). They are worth giving a shot to if you're in the market, especially if you don't like paying close to a thousand dollars in dealer fees! More

AWESOME SAUCE BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT COMES TO GREAT DEALS! More

Great Experience When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in an When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in and out in 30 minutes! More

Warranty repair Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. To Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. Took it back got a run around. Had to take it to Car repair shop. They said that the “experts” did not reconnect all the cables correctly. Went back to Roberts and demanded they fix the the problem or report to corporate. More

Lousy service department Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 w Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 with nothing fixed. More

Great place to do Business! Best place I've ever worked with! They made everything easy and they were very respectful. I got the car I wanted and I was really happy with the Paym Best place I've ever worked with! They made everything easy and they were very respectful. I got the car I wanted and I was really happy with the Payment. Thanks Roberts you have earned a Customer for life. I love my new 4Runner! More