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Robertsons GMC Truck, INC.

Wareham, MA

Overview
Employees
Reviews
Vehicles
4.8
353 Reviews
At Robertsons GMC Truck, Inc., we're more than just a car dealership in Wareham. We're also members of the greater Middleborough, Sandwich, Plymouth, Marion and Fairhaven communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new GMC sales, to pre-owned vehicles, to finance and service. We provide the best of the best to all our customers. Whether you're in the market for a brand-new vehicle, a deal on a pre-owned model, or you need an oil change on your GMC model, we're always ready and waiting to help you get what you need. We live by the golden rule at Robertsons GMC Truck, Inc. and we treat everyone who visits us in the Middleborough, Sandwich, Plymouth, Marion and Fairhaven area exactly how we would want to be treated. We make each transaction with us easy and transparent, from sales to navigating auto financing deals, and we make caring for your vehicle for the long haul easier as well, with expert service and parts centers. At Robertsons GMC Truck, Inc., it's only too easy to shop online, but it's even easier to get to know us in person. So, if you happen to be in our neck of the woods in Wareham, don't hesitate to drop on by. We're always eager to answer questions from prospective shoppers, so feel free to visit us anytime!
Contact Dealership

2680 Cranberry Hwy

Wareham, MA

02571

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Showing 353 reviews

June 02, 2023

Every visit I've had has been outstanding. From sales to service their entire team is excellent. This was another job well done! Thank you More

by tysdad115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
June 01, 2023

The service at this dealership is the best I’ve ever had . Very good , always on time and quick . More

by BBUCHANAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Robertsons GMC Truck, INC. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
June 01, 2023

Such an effortless trade of my. Nissan and purchase of the the GMC Canyon Denali. Love my GMC truck. More

by Bruce Sandman
Recommend Dealer
Yes
Employees Worked With
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for the five-star rating, Bruce! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
June 01, 2023

My salesman Josh was as usual very helpful in ordering my truck keeping me informed the whole way til delivery More

by FROHUNTERFRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 29, 2023

Great experience, great people from ordering the vehicle, offering great trade value and the delivery was excellent. The vehicle was detailed and thoroughly explained at delivery. More

by BORTOLOTTICONSTRUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 29, 2023

They are the best. Jim in service is the best! Matt is excellent too. Always satisfied More

by JMECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 28, 2023

Robertsons GMC has always gone above and beyond to ensure my experience is always top notch. The service department is second to none. The representatives in the office make the experience seamless and the t More

by V6BUICKGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Robertsons GMC Truck, INC. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 27, 2023

They install the chip when they said they would everything was great they didn't try to push any other services More

by YORKANEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Robertsons GMC Truck, INC. responded

York, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 26, 2023

I have bought numerous vehicles from Josh over the years and the he is always great to deal with !! More

by DYCSUPER
Recommend Dealer
Yes
Employees Worked With
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Robertsons GMC Truck, INC. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

Helpful
May 26, 2023

I had a terrible experience with them. the repair service was botched I had to have it towed in to fix it again the sales people were rude accusing me of having an attitude when I asked for More

by harryvet129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Robertsons GMC Truck, INC. responded

Our previous response to you Mr. Ernst still stands true. I wish you and whatever dealer you choose to go to the best of luck. Take care and God Bless ------------------------------------------------------------------------------------------------------------------------ Robertsons GMC Truck, INC. responded publicly on 5/18/23 1:51 PM Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

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