Robichaux Ford

I have never had a problem till this that time they picked up my car for an recall issue and they also provided an oil change when my car was dropped off it was horrible, I just paid for a detail servi picked up my car for an recall issue and they also provided an oil change when my car was dropped off it was horrible, I just paid for a detail service and after getting my car back they had shells and dirt all over the driver side, looked like someone changed my oil in a limestone yard. The wanted to pick up my vehicle on a day i was going out of town. They have not reached out still More

As usual, everyone involved in my recent service appointment went above and beyond in their professionalism, attitude and service. Thanks as always appointment went above and beyond in their professionalism, attitude and service. Thanks as always More

Always a good experience dealing with Robichaux Ford when purchasing and with the service department. purchasing and with the service department. More

The salesman was very helpful and polite and always kept informed about the process. I would definitely recommend him. informed about the process. I would definitely recommend him. More

Really hate to write a bad review. The pickup of my truck and delivery back to me was a great option. The truck went for oil change and tire rotation. Well the tire rotation was not do The pickup of my truck and delivery back to me was a great option. The truck went for oil change and tire rotation. Well the tire rotation was not done. When I called to ask why, I was told it was not on the work order. Ok that is fine. When the truck was brought back to me, I was told everything checked out fine. So then I brought the truck to someone else’s for the tires rotation. While doing the tire rotation was being done, the mechanic notified me of needing a rear brake job. I am no mechanic if Robichaux Ford mechanic would have done his job, he would have seen that. So their lost on a brake job. More

They were very couteous and friendly in their dealings with me.... I was even given a loaner vehicle when my truck wasn't able to be repaired in a timely manner. I would recmmend them highly. with me.... I was even given a loaner vehicle when my truck wasn't able to be repaired in a timely manner. I would recmmend them highly. More

Salesman and account staff kept my wife at ease! The service department does a great job. The service department does a great job. More

I recently purchased a new Ford Ranger XLT from Robichaux Ford. The sales process went smoothly. The deal was right. And Jeff Guidry the sales rep was a pleasure to work with. Ford. The sales process went smoothly. The deal was right. And Jeff Guidry the sales rep was a pleasure to work with. More

One of the worst experiences me and my wife have ever had with a dealer ship. My wife has a 2021 ford Bronco and the transmission recently went out. Being that we now live in Thibodaux we bought it to Ford R with a dealer ship. My wife has a 2021 ford Bronco and the transmission recently went out. Being that we now live in Thibodaux we bought it to Ford Robichaux to see about getting it fixed. They were quick to tell us it was going to be an absurd twelve grand to have it fixed. Unfortunately her vehicle fell outside the warranty. However, we reached out to Ford corporate and with apparently being a common issue with the bronco the said they would be willing to help cover a portion of the cost. The moment we got Ford corporate involved the service department at Ford Robichaux became unbelievably difficult to work with. For a week straight they told us by the end of each day they would have the information over to ford corporate need for the process. However it was never sent. After a week my wife started to get upset and started politely inquiring more about why the information need was still not sent at which point Ford Robichaux finally came up with a story about how they were going to need to fully disassemble the transmission to determine what the issue was and what the cost was going to be and would have to charge us the labor for that disassembly. This is crazy because they were really quick to tell us within a day of bringing the car there that the transmission was completely shot and would need to be fully replace and that it was going to cost twelve grand. After wife wife called them out on this they got extremely rude to her. I then decided to get involved and when I called and told them who I was and what I was calling about they became extremely rude and told me to come pick up the vehicle if we didn’t like it. So naturally we had a tow truck pick up the vehicle and bring it to a ford dealer ship we have dealt with in the past. They were more than helpful and got the information over to ford within two days WITH OUT HAVING TO DISASSEMBLE THE TRANSMISSION. I can not describe how bad the customer service was dealing with Ford Robichaux. I will be sure to tell everyone that will listen to stay away from Ford Robichaux in Thibodaux Louisiana by any means necessary. More

Jeff and the entire Robichaux team were amazing! Easiest purchase ever! Worth the drive, and will be a repeat customer!!! Easiest purchase ever! Worth the drive, and will be a repeat customer!!! More