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13 Reviews of jeff guidry
November 12, 2026
We chose to return to this dealership after purchasing a Ford Ranger in 2022 because of the excellent customer service we received when the truck began experiencing engine issues and ultimately needed an en Ford Ranger in 2022 because of the excellent customer service we received when the truck began experiencing engine issues and ultimately needed an engine replacement. The way the dealership handled that situation left a lasting positive impression on us and was a big reason we decided to purchase another vehicle here. Unfortunately, our recent experience purchasing a 2026 Ford Explorer last week was not quite the same. Our salesperson, Jeff, was nice and answered our questions. I have nothing personally against him, but the interaction felt somewhat dry and lacked the personable customer service that makes you feel welcomed and valued as a customer.There wasn’t much effort to build a relationship or make the experience feel personal. My biggest disappointment, however, was the amount of time and inconvenience involved in getting the vehicle ready\. I initially called about the Explorer Thursday afternoon, called again Friday morning at 8:00 to let them know I was heading over, and arrived around 9:30 a\.m\. We did not leave the dealership until approximately 4:30 p\.m\. The vehicle was extremely dirty when we arrived\. Even after the first cleaning, it was not properly inspected until we returned from lunch\. We were still dissatisfied with its condition, and it took additional time before the vehicle was finally cleaned to our satisfaction\. Jeff did apologize, and I appreciate that, but this situation should never have happened in the first place\. A vehicle should be properly cleaned, inspected, and ready for delivery before a customer arrives to purchase it\. Buying a new vehicle should be an exciting experience, but unfortunately, this one left us feeling more frustrated than excited\. We ultimately got the vehicle to a condition we were happy with, but it came at the expense of nearly an entire day of our time\. I am sharing this feedback because we have had a positive history with this dealership, and I would like to see that same level of customer care continue\. The customer service we received in 2022 is what brought us back, and I hope future customers receive that same experience More
by phoebe1177
Verified CustomerOther Employees Tagged: Their was a salesperson he was short and extremely nice and made us feel welcome.
November 08, 2026
Very good service reasonable price excellent product finding vehicle that I wanted made sure I knew all the bells and whistle’s finding vehicle that I wanted made sure I knew all the bells and whistle’s More
by PAPASMFT
Other Employees Tagged: Chris Coupel, Matthew Robichaux
October 15, 2026
Jeff is outstanding and I have purchased quite a few vehicles with him over the years. Robichaux Ford is my exclusive dealer for the past 22 years and will continue to be. vehicles with him over the years. Robichaux Ford is my exclusive dealer for the past 22 years and will continue to be. More
by LOUISVOIRON
August 13, 2026
All is excellent. Jeff is a true professional. Assisted me in making a decision. No pressure. Auto was NOT home delivered, and I paid cash so I'm Not able to r Jeff is a true professional. Assisted me in making a decision. No pressure. Auto was NOT home delivered, and I paid cash so I'm Not able to rate. More
by jfabiano1
Other Employees Tagged: Dawn Arceneaux
May 19, 2026
My husband was looking for a particular truck just happened that Robichaux Ford had exactly what he wanted. We drove from BR La over an hour to drive and purchase vehicle. We decided to purchase it. A happened that Robichaux Ford had exactly what he wanted. We drove from BR La over an hour to drive and purchase vehicle. We decided to purchase it. All was going well until the “invisible finance person “ sent Jeff to us with a piece of paper showing down payment etc. I saw where the figure didn’t match up with the amount we were putting down plus trade in and cash on top of that. I asked Jeff and he seemed to be confused and had the audacity to compare me to his pass customers who didn’t ask questions. After a few words and him comparing me to others he said this paper basically doesn’t matter. I asked him then why did Mr. Invisible take the time to complete a useless paper. Again he compared me to others. I explained it was insulting and went back to our vehicle. We purchased the vehicle. However, I won’t recommend anyone especially a female to use him. Try another employee. After he said we could walk off and not purchase the truck…I just looked at him. He half assed apologized but by that time I chalked it up to him not knowing how to explain the form, because he kept going back and forth asking the finance guy questions or he didn’t like me questioning him. After the 4th time The invisible guy should have come out from hiding in his office to introduce himself and ask us to go to his office. Act like you give a xxxx Geez. Show some respect for your customers. The truck is nice and we are happy we bought it. When I am ready to buy a new vehicle for myself I will not entertain purchasing it from Robichaux Ford. This review is not to discourage anyone from buying from there, it’s just a warning when you ask a question you may get insulted instead of the answer. More
by kdpp221
May 16, 2026
Friendly staff to help answer questions about purchasing a new car and along with the steps to financing it. a new car and along with the steps to financing it. More
by TFAKIER
Other Employees Tagged: Dawn Arceneaux
May 12, 2026
A++++ called for oil change and they were able to take my truck the same day. Prompt and excellent service. They checked everything to see if there were other problems they could fix. Very satisfied with se truck the same day. Prompt and excellent service. They checked everything to see if there were other problems they could fix. Very satisfied with service department and very polite tech. More
by brassetted
