Robin Ford - Service Center

Disgusting experience ever If you’re foreign language speaker, be prepare to have a bad experience in this facility. It’s the easy way to pretend all issues is about your bad En If you’re foreign language speaker, be prepare to have a bad experience in this facility. It’s the easy way to pretend all issues is about your bad English, and it’s what you gonna hear from Robin Ford in situation like my. My issue is, that I buy a car with broken door lock and flat tire. I use to play deductibles to fix it, and that’s not a real problem. The real problem is, that 2 hours lock replacement cost me a tree days without my business car. Tree days! And every day they play like it’s ok that I’m still waiting and have to wait more. After all, I’ve a call from manager with questions about my experience, and punishment that what kind of business do I do, that I need this car?! What’s the deal about my profession, other don’t do that! And I use to take an advice from Maneger, not to play unhappy customer in next time, just do what Maneger says and don’t count another $20-30... First I was thinking it’s just a poor business, but now it’s looks like some kind of discrimination. More

Waited for more than an hour for a new key I had an appointment at 930 for them to give me a new key fob to replace a broken one. I arrived early at 920, and still couldn't leave until 1035am. I had an appointment at 930 for them to give me a new key fob to replace a broken one. I arrived early at 920, and still couldn't leave until 1035am. I was told on the phone earlier in the week that it would take 30 minutes (which is already too long), and when I asked how much longer it would be, was told it usually takes an hour. They disrespected my time and I will not come back. More

Never again! I just purchased my car a few weeks ago and it's been in the service center for about two of those weeks. Today I went to pick my car up and it reeked I just purchased my car a few weeks ago and it's been in the service center for about two of those weeks. Today I went to pick my car up and it reeked of cigarette smoke and had enough miles on since I dropped it off for someone to have taken it on two family vacations. It also had scratches on the interior that were not there before. They of course lied and said no one there smokes and all the miles were for test miles to make sure my problem is resolved. It's not and I am not going back there ever again. I took it to a car detailer immediately after leaving to try to get the smoke smell out but that didn't work. My car still smells like an ash tray. The Service reps are very friendly in person but their work ethic and trustworthiness is horrible. More

Awesome! Best service I've seen in a long time, made me feel at home, friendly, and very professional. Service all top notch. Thank You Much. Best service I've seen in a long time, made me feel at home, friendly, and very professional. Service all top notch. Thank You Much. More

SERVICE EXPERIENCE WENT IN FOR OIL CHANGE AND TIRE ROTATION AND INSDTALLATION OF BACK ORDERED PARTS. EXCELLENT SERVICE. HAD ME IN AND OUT IN QUICK TIME.EXCELLENT STAFF A WENT IN FOR OIL CHANGE AND TIRE ROTATION AND INSDTALLATION OF BACK ORDERED PARTS. EXCELLENT SERVICE. HAD ME IN AND OUT IN QUICK TIME.EXCELLENT STAFF AND VERY NICE PEOPLE WHO WORK THERE. More

Great dealership and service center Robert W did a fantastic job with servicing my vehicle. Answered all my question took care of my vehicle.. Thank you Robin Ford, never change! Robert W did a fantastic job with servicing my vehicle. Answered all my question took care of my vehicle.. Thank you Robin Ford, never change! More

Dealership has amazing sales and service departments. Being a customer for many years, we have found that there service department is very knowledgeable and get your vehicle repaired within a reasonable t Being a customer for many years, we have found that there service department is very knowledgeable and get your vehicle repaired within a reasonable time and done right. We have tried other Ford dealers for service and have returned to Robin Ford. The service department has the best advisors and mechanics in the area. More

They are always courteous. I can't say anything negative. I always have a good experience when I go to Robin Ford for service. I highly recommend them. I feel very confident when I leave my car there for se I always have a good experience when I go to Robin Ford for service. I highly recommend them. I feel very confident when I leave my car there for service. More

Convenient The customer service was very helpful and the free shuttle service made it easy for me to get my car service and go to work. The customer service was very helpful and the free shuttle service made it easy for me to get my car service and go to work. More

The best great service department and sales department . Sean Cantwell the service manager is the best he will help you in anyway he can he is a great person to talk to and he understands your problems . Sean Cantwell the service manager is the best he will help you in anyway he can he is a great person to talk to and he understands your problems . The service writers are also out standing along with Sean . The mechanics are great they do out standing repairs you will never be unsatisfied . Jim Suydam is a fair and very good sales manager he does the best to help you get into the car you want he is also an outstaning person to work with when it come to buying a car . More