Robinson Toyota

I had a long wait on a Saturday to get my car serviced. Couldn't get a rental on Saturday. I was told I had an hour and a half wait but it was more like two 2 +hours. I wish they had a car wash service and Couldn't get a rental on Saturday. I was told I had an hour and a half wait but it was more like two 2 +hours. I wish they had a car wash service and car ride services on Saturdays outside of Jackson. More

I love the people! !!! Chuck is awesome and Christina was so helpful. Everybody was nice !!! Chuck is awesome and Christina was so helpful. Everybody was nice More

Excellent dealership. Very friendly and helpful. Mark was my salesperson and was friendly, courteous, and knowledgeable. In todays car buying market, it was refreshing to Very friendly and helpful. Mark was my salesperson and was friendly, courteous, and knowledgeable. In todays car buying market, it was refreshing to experience a car dealer that still put customers first More

I love my Camry. But, as of late, I have received poor customer service. I purchased 2 extended care plans from Master Tech and I feel like I have spent my hard- But, as of late, I have received poor customer service. I purchased 2 extended care plans from Master Tech and I feel like I have spent my hard-earned money on something not worth the paper it is written on. I have received no help from the service representative regarding an issue that I am having with the rims on my Camry. I do not think he has been any help in providing enough information to Master Tech regarding the issues. Plus, when I purchased the Camry, and was asked about buying the extended service plan, I was told “Oh, it’s the BEST .. they are a good company and they “FIX” any issues you would have, even cosmetic. Ha! The first issue and the service rep tells me they will not “replace” only repair. I do not believe he tried to help me at all. In FACT, when I brought him the paperwork, he said, “it will take him a little bit, because he did not know how to help or all the steps involved”. I asked him, you mean I am the first customer ever to present you with this extended plan?!?! Well, he said, no but still don’t know exactly how it works. I have not called Master Tech yet. I am just not looking forward to trying to convince them to do what the plan says they will do. Plus, again, I have received ANY HELP from the service representative. He seemed to take great delight in telling me Master Tech would only repair. What a rip off. And Robinson Toyota PROMOTES buying these plans. I should have had more faith in the Toyota product itself, and not been so foolish to fall for the pitch on this FANTASTIC service plan from Master Tech. More

Very professional and great bunch of folks to do business with. Always willing to work with you to get the deal done. with. Always willing to work with you to get the deal done. More

Service associate was very polite and informative of the progress with my vehicle being serviced. The video from the technician was very informative and honest on his findings. I have used their service a progress with my vehicle being serviced. The video from the technician was very informative and honest on his findings. I have used their service area for 15yrs. Never been disappointed or dissatisfied. Appreciate their honesty and good work and will continue to use them. More

Took my 2018 Toyota Highlander Lmtd in for 100000 mile service. Everything was explained to me including pricing of all services. Could not not afford all services, but got the most important ones done. M service. Everything was explained to me including pricing of all services. Could not not afford all services, but got the most important ones done. Mr Lynn was great and I would recommend him to anyone. These people were much more competent than the dealership where I purchased it. More

The service department was extremely helpful in handling my claim for two tires damaged by a road hazard. They went the extra mile to ensure that both were replaced at no charge under my extended tire and w my claim for two tires damaged by a road hazard. They went the extra mile to ensure that both were replaced at no charge under my extended tire and wheel warranty, in a courteous and timely manner. Thanks Vince! More

We drove an hour to take our 2011 tacoma in for simple maintenance. A front and rear diff service with transfer case and to lube the drive shafts. Even though the RO stated to lube the front and rear dr maintenance. A front and rear diff service with transfer case and to lube the drive shafts. Even though the RO stated to lube the front and rear drive shafts the front shaft was not lubed ! Bummer. Its hard to find good help, thats this world. As far as the other maintenance they suggested, how can i trust them to actually do it ? More

I highly recommend this dealership. Working with Keith Smith in sales was very pleasant. Very friendly & knowledgeable as was both Justin and Ryan in finance. Thanks Robinson Toyota in Working with Keith Smith in sales was very pleasant. Very friendly & knowledgeable as was both Justin and Ryan in finance. Thanks Robinson Toyota in Jackson Tn. More