Rochester Chevrolet Cadillac

One thing I forgot to mention in the survey I submitted 6-2-11: Although I am highly satisfied with my purchase and the dealership where the sale was made, I do have one suggestion. I had a vehicle fac 6-2-11: Although I am highly satisfied with my purchase and the dealership where the sale was made, I do have one suggestion. I had a vehicle factory ordered on a Friday night I believe, and they said it would take 6-8 weeks for delivery (and really only took 5 weeks, which is terrific). On the following Wednesday after the order I went back into the dealership to see if they could add a sunroof ($900) to my order. They were very polite but said that the order can in no way be changed that late; that I could have changed it up to the day before, that Tuesday, but not afterwords. But they suggested I could always have one installed after the fact for about $1100 if I wanted with the same warranty (my understanding was that factory installed ones were better though). When I purchased the vehicle, I had no intentions of changing a thing, but of course I changed my mind. It just would have been nice for them to clearly state at the point of sale that changes could be made up until date "X" but not after. Thank you! Kristine More

I have dealt with Trevor on a number of occasions, and he has always been extremely helpful. If Trevor doesn't know the answer to a question, he immediately finds someone who does know. He has always been has always been extremely helpful. If Trevor doesn't know the answer to a question, he immediately finds someone who does know. He has always been prompt will return phone calls when scheduling service with parts availability. It's nice to see a individual so willing to make sure a customers needs are met. More

I was test driving vehicles all day....wasn't really sure what I wanted, and had no intent to buy yet. John was very nice and provided me with excellent customer service!He literally spent most of the aftern what I wanted, and had no intent to buy yet. John was very nice and provided me with excellent customer service!He literally spent most of the afternoon with me. He let me take my time, no pressure and was very helpful to show me around and explain all there was to know about the different vehicles.(as I drove several) I found everyone I came in contact with to be very friendly. I did purchase a 2005 Envoy Denali. Just love it! There were some things that popped up after purchase and these guy's have fixed it all!I've never felt so taken care of, these guy's are the best!Joel over in the service dept. has been very nice too. Very professional group to work with. I will highly recommend Clements to all I know and will be back in the future for my next purchase. I also liked the selection of used vehicles they had and for a good price. More

Corey was personable and helpful, easy to work with. The gas cap wouldn't open when I was considering the car, and the service dept fixed it, but the next day, 90 miles away and needing gas, it happened aga gas cap wouldn't open when I was considering the car, and the service dept fixed it, but the next day, 90 miles away and needing gas, it happened again. I called the dealership and spoke with the service manager. He made a suggestion over the phone, and then called me back about 15 minutes after having gathered more information. I really appreciated the follow-up. More

I bought a new 2011 Subaru Outback 2.5i from Clements and had a great customer-centered experience. A few weeks before the purchase, I visited Clements and test drove an outback. The salesperson was friendly had a great customer-centered experience. A few weeks before the purchase, I visited Clements and test drove an outback. The salesperson was friendly, low-pressure, answered all of our questions clearly and completely, and told us what we needed to know about Subaru, the Outback, and the Clements dealership. When I inquired by email about two weekly later, I was promptly provided a fair price quite. Then, when I stopped in for another test drive, and decided to buy the car, the same prompt, friendly, and high quality customer service was provided. The test drive was during noon hour. Then, I applied for a loan online, and the card and paperwork were ready for me at 5 pm. It only took about another hour before I was driving my new car. Good job, Clements! Thanks for making car-buying low pressure, friendly, and efficient. More

This young man is the empitome of customer service. When you think you have to complete this process yourself, Nick is there either to assist you or he will do it for you. One of a characteristic I look for you think you have to complete this process yourself, Nick is there either to assist you or he will do it for you. One of a characteristic I look for in an individual is being genuine. His ability to please customers is a natural virtue for him More

My husband has bought Chevy pick ups for years. He usually knows what he wants and doesn't want from a new truck and from a dealership. He often takes months to find the best deal that fits him. som usually knows what he wants and doesn't want from a new truck and from a dealership. He often takes months to find the best deal that fits him. sometimes we went to lots of dealers before he decided on the one. So you can imagine how surprised I was when he went to Clements Chevrolet and decided within a day that this was going to be the place he bought his truck. He felt very comfortable dealing with steve and liked the way he was treated. I was fully prepared for months of dealing and visits and time spent looking for the deal. I am so grateful the deal was fast and exactly what he wanted. Now we have more time to visit the grand kids! More

I have had excellent service. All employees are very cordial and concerned to make sure the job is done and that the customer is happy.They have gone over and above for my satisfaction. It is really a p cordial and concerned to make sure the job is done and that the customer is happy.They have gone over and above for my satisfaction. It is really a pleasure to buy a car from a dealership where everyone is concerned for excellent service. More

We thoroughly enjoyed the time we spent with Todd. He was genuinely concerned that he was doing everything he could to make shopping for a new car a pleasant experience. It felt like he was working for us in genuinely concerned that he was doing everything he could to make shopping for a new car a pleasant experience. It felt like he was working for us in trying to negotiate the best deal. He seemed to realize what we wanted and needed and wasn't afraid to go the extra mile. More

This was my first visit to Clements and they made my vehicle purchase a breeze. They were there to answer any questions we had and didn't put on a heavy sales push, which was much appreciated. What vehicle purchase a breeze. They were there to answer any questions we had and didn't put on a heavy sales push, which was much appreciated. What I valued the most was that we didn't have to haggle over the price. Todd immediately came down a fair amount off the MSRP with his very first offer. I asked for a little bit more off and it was done in all of about 2 minutes. Most dealerships ask you what you're looking for your monthly payment to be and they 'magically' come in around that figure by adjusting the financing a bit. Todd was straight forward and forthright in his approach. All I was looking for was a fair deal, and I believe Todd wanted the same. Mission accomplished on both ends. Next time I buy, Todd Penz will be the first one I call. More