Rochester Ford

Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford Escape. Since my bank was already closed at that time, the finance manager assure On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford Escape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious. More

Would not buy a vehicle, bring a vehicle here for any service or trust this business in any capacity. Predatory practices and untrustworthy. Lacking transparency and common sense. We wanted an oil chang service or trust this business in any capacity. Predatory practices and untrustworthy. Lacking transparency and common sense. We wanted an oil change and got a bill for almost 500 with shop charges that were not communicated until after things were done. First they tried to blame the customers and miscommunication, then tried to share a recording oof a phone conversation - which did not have any mention of the additional charges - then tried to justify it through an email that doesn't require any acceptance. More

Bought a car and did the whole process online and by text. The absolute best experience I have ever had!! Jeff Madison was fantastic to work with . Do not pass up the opportunity to get great service. text. The absolute best experience I have ever had!! Jeff Madison was fantastic to work with . Do not pass up the opportunity to get great service. More

I tried messaging them and was told I'd get a call back. No call. I submitted an email inquiring about a vehicle, no call back. Meh, no worries there's other dealerships where I'll spend 40k at. No call. I submitted an email inquiring about a vehicle, no call back. Meh, no worries there's other dealerships where I'll spend 40k at. More

I worked with Justin Nordman. He was so refreshing to work with! Kind, no pressure, patient, knowledgeable! I will surly return and hope I can work in the future with Justin, he He was so refreshing to work with! Kind, no pressure, patient, knowledgeable! I will surly return and hope I can work in the future with Justin, he is excellent at customer service! More

I found a vehicle from their inventory listed online. I decided to buy it. When I called, they told me they wouldn't sell it to me because I didn't live in "their area". So why are you advertising it nat I decided to buy it. When I called, they told me they wouldn't sell it to me because I didn't live in "their area". So why are you advertising it nationally if you'll only sell it locally? False advertisement. More

Justin at Rochester Ford was amazing and great to work with. He did not try to show us things we were not intrested in and answered all the questions we had with. He did not try to show us things we were not intrested in and answered all the questions we had More

The dealership sold a car that we put on hold. Their only solution was to order a new one and start the wait over again after we already waited multiple weeks for the car we had a hold on. only solution was to order a new one and start the wait over again after we already waited multiple weeks for the car we had a hold on. More

Never trade here Rochester Ford claims to trade value with Kelly blue book was also told by 2 salesman to have them offer 1/2 of book value was. I had 2 other dealers in town offer book value they want with Kelly blue book was also told by 2 salesman to have them offer 1/2 of book value was. I had 2 other dealers in town offer book value they wanted me to get a check from other dealers and bring it to them since they so called could offer the same to buy there vehicles from them horrible business in my thought. More

Bill Shields help me a lot on buying my first ford vehicle. It was a very smooth transaction, He also went an extra mile on helping me and my family when we got stranded on a highway. Although there vehicle. It was a very smooth transaction, He also went an extra mile on helping me and my family when we got stranded on a highway. Although there is a problem on the first car I bought, like what they promised, they replaced it right away with no questions ask. I made the right decision on choosing Rochester Ford. More