Would rate a zero, but that isn't an option. We got a little surprise in early 2013 that we had a baby on the way. We had two older cars, just graduated college and were looking for a reliable car. Of course, we went into Rochester Ford thinking of spending $10-15,000 on a SUV. We find out that we are underwater in both cars, so they talk us into a New SUV. Which is fine, but the problem I have with Rochester Ford is that they gave us $2000 for both cars, telling us that they won't get much out of them... blah, blah, blah. They made it seem like that the cars are only worth $2500, tops. Whatever, I know how dealerships work...but then we closed the deal, thinking they might get $1000 or so out of each car. Then a week later I checked their website and they had both cars listed at $6000 each! Now, it's one thing to make money off of people, but to make $8000 off us, in our situation made me sick. I trusted these guys, thinking they would understand we have a baby coming and would help us out, nope, they don't care about the customer, just the $. If anyone asks me where they should buy a car, and a lot of people do, I always tell them where to not go to buy a car. All in all, do not buy a vehicle at Rochester, anything, Ford, Mazda... ect. I thought Dave Sylwester cared about us, but no, sadly, he did not. After the sale, we never got a Thank you, or anything after spending $40,000. Sad.