Rochester Hills Chrysler Jeep Dodge

Whine after 25 mph Paid $75 for service to tell me whine when going over 25 mph was left rear bearing. Paid to over $300 to have left rear wheel bearing replaced. When I Paid $75 for service to tell me whine when going over 25 mph was left rear bearing. Paid to over $300 to have left rear wheel bearing replaced. When I drove it home, the whine was still there. Took it back in, and they said it was the right rear wheel bearing and the tires. I declined because I felt they were guessing. No one even checked to see the noise was fixed the first time. They took no ownership of the problem not being addressed the first time and that they appear to be guessing about what is going to fix my vehicle. More

Stay Away...Bad Business Ethics! Because of people like Gary Sizemore and Buzz Jackson at Rochester Hills Chrysler Jeep Dodge who are full of crap and do NOT know how to deal with loy Because of people like Gary Sizemore and Buzz Jackson at Rochester Hills Chrysler Jeep Dodge who are full of crap and do NOT know how to deal with loyal customers, I am being forced to pay extra money out of my pocket and take a credit score hit for their dishonesty and mistakes. After I returned a lease vehicle and agreed on a new one with an understanding that they would cover the remaining cost and fees on returned lease, I still received a notification for final return lease bill. They said not to worry about it because their paperwork was still catching up and that I’d only needed to be responsible for the new lease payments. 5 months later, I had received another 2nd notification that the final return lease bill was still unpaid and immediately contacted the dealer again. Now they’re telling me that “it was an honest mistake and there’s not much they can do because there’s nothing in writing”. I have leased multiple vehicles from this dealership and never once seen a return for new lease deal in writing. This is unacceptable and bad business ethics. I will no longer go to this dealership for anything and warn others to stay away. More

Service Department Worst experience with a dealership. Made a 7:30 appointment 2.5 weeks ago to get my power door fixed on a T and C and an oil change, no one calls me Worst experience with a dealership. Made a 7:30 appointment 2.5 weeks ago to get my power door fixed on a T and C and an oil change, no one calls me the part was available and wants to leave it overnight for an oil change. Almost 2-weeks go by and no one calls me, however, oil is leaking over my new driveway. Call and make an appointment for the oil leak and ask about the part, no one knows, so I make a 7:30 appointment for yesterday. I get a call at 5:15 telling me the part just came in and they fixed the oil filter housing...I have to keep it overnight so they can get to it first thing. I call them at 10:30 to ask what time I could pick it up. Oh guess what?? Steve tells me the parts van just showed up and it wont be ready until at least 3. I will not recommend this dealership, nor will I purchase a new car from them when my lease is up. I contacted the dealership to speak to a manger yesterday but still no call. More

Very Poor Customer Service in Service Dept. Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Se Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Service is ridiculously poor since I bought the car. Service advisors are unfriendly, don't ever smile, act bothered that you need them to help you fix your car, wont try to help you, will tell you they are too busy to help you, etc. If you fill out the little survey card they leave in your car, the service manager will call you and ream you out for not giving good survey feedback. Very unprofessional. The call from him was all about HIM and nothing to do with my concerns. He said nothing to help the situation get better for my future visits. I then told him I guess I need to take my business elsewhere and he said "Okay, you probably should," He seriously didn't care to lose me as a customer. I will never walk back into this dealership. Although, I live in the same city, I will drive elsewhere to get my car serviced. I was warned by a friend who said they only pretend to give you an oil change, but really don't. I should have taken that as a warning sign. More

Horrible dealership Terrible experience from start to finish. They will damage your vehicle and claim that it was dropped off that way. Do not take you car here. Terrible experience from start to finish. They will damage your vehicle and claim that it was dropped off that way. Do not take you car here. More

Overall extremely disappointing Made an appointment to have my 2014 Jeep patriot looked at due to engine light being on. I was told to bring my vehicle in A week later from the time Made an appointment to have my 2014 Jeep patriot looked at due to engine light being on. I was told to bring my vehicle in A week later from the time that I called. Obviously there's no urgency when it comes to this dealership. When arriving to dealership at 2 PM due to being unable to get out of work was told they wouldn't be able to look at my car until the next day and wanted me to leave it with no consideration of my need of transportation to get home nor while my vehicle was sitting at the dealership. Running my own business I am unable to be without a vehicle so being unbelievably unhappy with how they went about accommodating my needs I simply declined service and told them I would take it to a dealership that could. I would not recommend anybody using Rochester Hills Chrysler Jeep dealership until their employees learn how to accommodate their customers needs. More

Great new vehicle purchase experience with Dave Scott Tonight was another great experience!!! Last December I leased a new truck and tonight my wife and I purchased a new Town & Country. Over the last 30 Tonight was another great experience!!! Last December I leased a new truck and tonight my wife and I purchased a new Town & Country. Over the last 30 years I have purchased/leased many vehicles from quite a few dealerships and by far my experience at this dealership has been nothing less than outstanding and stands above the rest. I have and will continue to refer anyone looking for a new vehicle to visit Rochester Hills Chrysler Jeep Dodge and ask for Dave Scott (best and most honest car salesman I have ever done business with). More

Attempted to get the car serviced after owning it for only 2 months - it was certifeid used, meaning RHCJD would have done a complete once over and dubbed the vehicle top notch. How ever I had to pay out only 2 months - it was certifeid used, meaning RHCJD would have done a complete once over and dubbed the vehicle top notch. How ever I had to pay out of pocket AND take it to another delaership bc my pruchase dealership claims to have been too busy to assist me. I think it had more to do with the fact that they sold me a sub-parr vehicle and did not want to accept responsibility for it. I like my money back for the "certified" service work I had to pay for. More

I went in dealer to look around, and John Silisavge greeted us with pure kindness and professionalism. I was not sure what I wanted, nothing really, cuz I just had a few questions. John was very know greeted us with pure kindness and professionalism. I was not sure what I wanted, nothing really, cuz I just had a few questions. John was very knowledgeable about his product, he made me realize I needed a Ram. He treated me great and made me feel comfortable, making sure I had water, even gave me some of snacks on his desk. He did not preasure me at all. he worked with his manager to get me the bet price on a $ 60,000 Ram 2500. I will refer anyone and all my employees to john for all cars! Thank you John, you are a true professional, as your awards say! I will be back soon to get dauughter car for her, and I will see john More

Lied to by Ryan Evans ... 1. Stated he was a purchasing Lied to by Ryan Evans ... 1. Stated he was a purchasing manager for trade in vehicles. - Fact: He is a regular sales person 2. Told over the phone t Lied to by Ryan Evans ... 1. Stated he was a purchasing manager for trade in vehicles. - Fact: He is a regular sales person 2. Told over the phone that I was guaranteed AT LEAST auto trader trade in value - Fact: Was offered 4k less when I arrived at the dealer. Poor service overall. I am not sure how they stay in business acting like this. Went to Golling after my wasted day at Rochester and was very please by the service. Not only did Golling give me the auto trader value that was guaranteed, they gave me 1,000 more! Golling moves about twice the inventory that Rochester does, so they can work with you more on price. Thanks again for wasting my Saturday Ryan! More