Rochester Hills Chrysler Jeep Dodge

Very Poor Customer Service in Service Dept. Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Se Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Service is ridiculously poor since I bought the car. Service advisors are unfriendly, don't ever smile, act bothered that you need them to help you fix your car, wont try to help you, will tell you they are too busy to help you, etc. If you fill out the little survey card they leave in your car, the service manager will call you and ream you out for not giving good survey feedback. Very unprofessional. The call from him was all about HIM and nothing to do with my concerns. He said nothing to help the situation get better for my future visits. I then told him I guess I need to take my business elsewhere and he said "Okay, you probably should," He seriously didn't care to lose me as a customer. I will never walk back into this dealership. Although, I live in the same city, I will drive elsewhere to get my car serviced. I was warned by a friend who said they only pretend to give you an oil change, but really don't. I should have taken that as a warning sign. More

Horrible dealership Terrible experience from start to finish. They will damage your vehicle and claim that it was dropped off that way. Do not take you car here. Terrible experience from start to finish. They will damage your vehicle and claim that it was dropped off that way. Do not take you car here. More

Overall extremely disappointing Made an appointment to have my 2014 Jeep patriot looked at due to engine light being on. I was told to bring my vehicle in A week later from the time Made an appointment to have my 2014 Jeep patriot looked at due to engine light being on. I was told to bring my vehicle in A week later from the time that I called. Obviously there's no urgency when it comes to this dealership. When arriving to dealership at 2 PM due to being unable to get out of work was told they wouldn't be able to look at my car until the next day and wanted me to leave it with no consideration of my need of transportation to get home nor while my vehicle was sitting at the dealership. Running my own business I am unable to be without a vehicle so being unbelievably unhappy with how they went about accommodating my needs I simply declined service and told them I would take it to a dealership that could. I would not recommend anybody using Rochester Hills Chrysler Jeep dealership until their employees learn how to accommodate their customers needs. More

Great new vehicle purchase experience with Dave Scott Tonight was another great experience!!! Last December I leased a new truck and tonight my wife and I purchased a new Town & Country. Over the last 30 Tonight was another great experience!!! Last December I leased a new truck and tonight my wife and I purchased a new Town & Country. Over the last 30 years I have purchased/leased many vehicles from quite a few dealerships and by far my experience at this dealership has been nothing less than outstanding and stands above the rest. I have and will continue to refer anyone looking for a new vehicle to visit Rochester Hills Chrysler Jeep Dodge and ask for Dave Scott (best and most honest car salesman I have ever done business with). More

Attempted to get the car serviced after owning it for only 2 months - it was certifeid used, meaning RHCJD would have done a complete once over and dubbed the vehicle top notch. How ever I had to pay out only 2 months - it was certifeid used, meaning RHCJD would have done a complete once over and dubbed the vehicle top notch. How ever I had to pay out of pocket AND take it to another delaership bc my pruchase dealership claims to have been too busy to assist me. I think it had more to do with the fact that they sold me a sub-parr vehicle and did not want to accept responsibility for it. I like my money back for the "certified" service work I had to pay for. More

I went in dealer to look around, and John Silisavge greeted us with pure kindness and professionalism. I was not sure what I wanted, nothing really, cuz I just had a few questions. John was very know greeted us with pure kindness and professionalism. I was not sure what I wanted, nothing really, cuz I just had a few questions. John was very knowledgeable about his product, he made me realize I needed a Ram. He treated me great and made me feel comfortable, making sure I had water, even gave me some of snacks on his desk. He did not preasure me at all. he worked with his manager to get me the bet price on a $ 60,000 Ram 2500. I will refer anyone and all my employees to john for all cars! Thank you John, you are a true professional, as your awards say! I will be back soon to get dauughter car for her, and I will see john More

Lied to by Ryan Evans ... 1. Stated he was a purchasing Lied to by Ryan Evans ... 1. Stated he was a purchasing manager for trade in vehicles. - Fact: He is a regular sales person 2. Told over the phone t Lied to by Ryan Evans ... 1. Stated he was a purchasing manager for trade in vehicles. - Fact: He is a regular sales person 2. Told over the phone that I was guaranteed AT LEAST auto trader trade in value - Fact: Was offered 4k less when I arrived at the dealer. Poor service overall. I am not sure how they stay in business acting like this. Went to Golling after my wasted day at Rochester and was very please by the service. Not only did Golling give me the auto trader value that was guaranteed, they gave me 1,000 more! Golling moves about twice the inventory that Rochester does, so they can work with you more on price. Thanks again for wasting my Saturday Ryan! More

They will burn your car to a crisp. Don't bring your car there for service. They will trash your car and then deny, deny, deny! car there for service. They will trash your car and then deny, deny, deny! More

The service and sales persons are all extremely friendly. Its like a family and you are treated like family. I have serviced my Chrysler products at Roch Hls CJDR for over 20 years and I have never had to r Its like a family and you are treated like family. I have serviced my Chrysler products at Roch Hls CJDR for over 20 years and I have never had to return because the issue was not fixed. Their collision shop does impeccable work. I highly recommend Roch Hls CJDR. More

I have had few repairs on my 2000 Chrysler 300 m. Couple of minor accidents. My battery did need to be replaced after 5 years. Rather than go to the dealership. (we all know how the dealer rips everyone off of minor accidents. My battery did need to be replaced after 5 years. Rather than go to the dealership. (we all know how the dealer rips everyone off) lol. I went to Sears, bought the biggest battery with the extended warranty etc. since I wouldn't be driving it for months at a time after retiring, Having the sears battery replaced every year for 4 years in a row the mechanic insisted the problem was my alternator tested defective. I almost had it fixed there. Instead I brought my car to the dealership. They told me the alternator was fine and there was a bad cell in the battery. Went back to sears and complained to the manager. They unwrapped a new one and my husband watched them put it in. This one lasted about 3 years. When it came time to replace it I went to the dealership for a new one. I got a battery with the same warranty for about 2/3 what I was charged at sears for one. Since I have had brakes put on by them. They were much more reasonable than any local mechanic. I have 100% trust in the service I've received. I am in Hot Springs Arkansas now and my poor 13 year old sweetie won't start. Looks like I will have to go to the local Chrysler dealer for service. If I felt safe making the trek back to Mi for it I would. Guess it is time for a new vehicle. If the service is nearly as good as I received at Rochester Hills I will probably buy it here. If not I will find a way back to buy the new one there. They didn't get the 5 stars for nothing! I am still getting 31 mpg on this one, but you can't expect any vehicle to last forever. I am sorry if you had a bad experience. I am sure it was a isolated incident that was addressed without the customer present. I am only posting this as a defense for a business that has deserved my loyalty. Wish they were closer. More