Rochester Hills Chrysler Jeep Dodge

It was a positive experience purchasing the vehicle. Salesman was knowledgeable about the product line. Explained options on all models which helped in picking out the Crew. Salesman was knowledgeable about the product line. Explained options on all models which helped in picking out the Crew. More

After having my car for an entire day, the two problems noted for repair were not fixed!! This was the second time the roof needed to be adjusted - again, an excuse from service. When I told Steve the p noted for repair were not fixed!! This was the second time the roof needed to be adjusted - again, an excuse from service. When I told Steve the problem was worse then he was trying to sell me he remarked with a smart mouth comment. I phoned his manager and he offered me a free rental to return the car next week. When I picked my car up tonight, I noticed the latch on the console was still sitting on my car seat. Problem number 2 never fixed. I called the cashier when I got home to ask her to review what was done and she said a part had to be ordered for the console and Steve should have told me. Again, Steve failed his job. I called another dealer in the area and spoke to the parts department. I gave him the part number written on my receipt as I was turning my service over to them - low and behold the original service department ordered the wrong part!! He said they ordered the entire console - and it comes without a latch...the part I needed!!!!! This is a horrible service dealership. The Steve's of the world are a constant stain on customer service. And it has to make one wonder why the likes of his intelligence level are rewarded with a job!! More