Rock Hill Ford

Salesman Yanni was awesome. Got a new 26 Bronco Sport. Finance Department was awesome. Finance manager was awesome. Got a deal that I couldn't get elsewhere. Thanks Rock Hill Fo Got a new 26 Bronco Sport. Finance Department was awesome. Finance manager was awesome. Got a deal that I couldn't get elsewhere. Thanks Rock Hill Ford More

I have bought several vehicles from Rock Hill Ford. It’s been a good experience every time. It’s been a good experience every time. More

Andre went above and beyond, demonstrating incredible professionalism and customer service. I hope to work with him again in the future! professionalism and customer service. I hope to work with him again in the future! More

Salesman Kirlous was terrific to work with. He took the time to understand what was important to me with respect to what I was looking for. He possesses excellent interpersonal skills. He took the time to understand what was important to me with respect to what I was looking for. He possesses excellent interpersonal skills. More

Andre was a fantastic salesman and took great care of me. I would go back I would go back More

We worked with Steve Neyland. The sales experience was just what we wanted. Steve was laid back and did not use any high pressure techniques, which is good because that would have The sales experience was just what we wanted. Steve was laid back and did not use any high pressure techniques, which is good because that would have pushed us away. He answered questions when he knew and researched and/or asked others when he didn't already know. He helped navigate the sales process with just the right amount of care. I would recommend working with Steve. Andre and Kevin helped with the processes around my trade-in and financing. Overall a good experience. Employee pricing was appreciated as well. More

Nick still waiting on the invoice from the work being done on my Truck , can you please forward it to me. done on my Truck , can you please forward it to me. More

I worked with Yanni, and he was very helpful throughout the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first payment — an offer that was not honored. After that, Yanni was sent back to finish the deal.If it weren’t for Yanni’s help, this would have been a 1. When you offer something to a customer, it needs to be honored. It’s better not to offer it at all if you cannot follow through, because it makes the whole company look dishonest. More

My deal is kind of complicated with this dealership. So far, they have my confidence, but reserving final assessment when deal is complete. So far, they have my confidence, but reserving final assessment when deal is complete. More

I traded in my ford F-150 for a new one. I wanted the cover from the old truck put on the new one. When they told me to bring it in the machine broke. I picked up the new truck and brought i I wanted the cover from the old truck put on the new one. When they told me to bring it in the machine broke. I picked up the new truck and brought it back when they told me to. When I brought it back I also pointed out 2 scratches on the bumper. They told me they would fix it. 26 days later, still no cover! Plus, when I asked to them to send me pics of the bumper, they sent a video with an employee saying” it’s not really a great job”. ( video is available if anyone wants to see it). They touched up the bumper with a brush. Seriously??? Also, the cover is gone!!! my husband went there, not in a good mood I may add, to find out what was going on. Finally another employee informed us that the cover was put on a used Chevy truck that was sold. But it doesn’t fit so we are getting it back.WHAT??? So now they replaced it with a new cover and properly fixed the bumper . During these 26 days I have emailed the manager 3 times. He did not respond! He told the sales rep to deal with us. we picked up the truck and said we wanted the invoices for the work that was done to ensure it was done by an authorized ford dealer. Nick said he would send them. We did get reimbursed for the first payment, being they had the truck for 26 days, however no invoices. I called. Nick said he emailed the department but no one got back to him. He said he would call me the next day and give me an update. He did not! I called him and he had no answers for me. He did give me the name of the company who fixed the bumper. Guess what, it’s a Toyota dealer! No answers again! This dealership is horrible. Nothing but lies upon lies. Do not go here! They are unprofessional and scammers! More