Rock Hill Ford

I worked with Yanni, and he was very helpful throughout the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first payment — an offer that was not honored. After that, Yanni was sent back to finish the deal.If it weren’t for Yanni’s help, this would have been a 1. When you offer something to a customer, it needs to be honored. It’s better not to offer it at all if you cannot follow through, because it makes the whole company look dishonest. More

My deal is kind of complicated with this dealership. So far, they have my confidence, but reserving final assessment when deal is complete. So far, they have my confidence, but reserving final assessment when deal is complete. More

I traded in my ford F-150 for a new one. I wanted the cover from the old truck put on the new one. When they told me to bring it in the machine broke. I picked up the new truck and brought i I wanted the cover from the old truck put on the new one. When they told me to bring it in the machine broke. I picked up the new truck and brought it back when they told me to. When I brought it back I also pointed out 2 scratches on the bumper. They told me they would fix it. 26 days later, still no cover! Plus, when I asked to them to send me pics of the bumper, they sent a video with an employee saying” it’s not really a great job”. ( video is available if anyone wants to see it). They touched up the bumper with a brush. Seriously??? Also, the cover is gone!!! my husband went there, not in a good mood I may add, to find out what was going on. Finally another employee informed us that the cover was put on a used Chevy truck that was sold. But it doesn’t fit so we are getting it back.WHAT??? So now they replaced it with a new cover and properly fixed the bumper . During these 26 days I have emailed the manager 3 times. He did not respond! He told the sales rep to deal with us. we picked up the truck and said we wanted the invoices for the work that was done to ensure it was done by an authorized ford dealer. Nick said he would send them. We did get reimbursed for the first payment, being they had the truck for 26 days, however no invoices. I called. Nick said he emailed the department but no one got back to him. He said he would call me the next day and give me an update. He did not! I called him and he had no answers for me. He did give me the name of the company who fixed the bumper. Guess what, it’s a Toyota dealer! No answers again! This dealership is horrible. Nothing but lies upon lies. Do not go here! They are unprofessional and scammers! More

I recently bought a 2026 Ford Mustang from Rock Hill Ford, and the experience was great. They were competitive with their pricing, helpful throughout the process, and made everything straightforward. Mo Ford, and the experience was great. They were competitive with their pricing, helpful throughout the process, and made everything straightforward. Moses was my salesperson, and he really knew what he was talking about. He answered all of my questions, never made me feel pressured, and made the buying process smooth. I would definitely recommend Rock Hill Ford to anyone looking for a new vehicle. More

A great buying experience, with excellent communication, teamwork, and personal service. The processes followed my wants witb support. It was obvious the dealership training processes was working. G teamwork, and personal service. The processes followed my wants witb support. It was obvious the dealership training processes was working. Great Team from inquiry through sales and finance Welcoming and directing assistance locating team member,, The youg lady greeting out front very helpful with locating Slalesperson. More

Joey was very nice and knowledgeable. He wasn’t pushy and got me in and out within 2 hours. He wasn’t pushy and got me in and out within 2 hours. More

Joey the sales person is knowledgeable on the products he is selling without being pushy. is selling without being pushy. More

After accepting my deposit and approval of my loan app, this dealer sold the car to someone else, claiming it was a “mistake.” I believe it’s because I was an out-of-state buyer and someone came in and bou this dealer sold the car to someone else, claiming it was a “mistake.” I believe it’s because I was an out-of-state buyer and someone came in and bought it and they didn’t have to deal with sending me the papers. Very sleazy. More

One of the easiest experiences to date. Andre was awesome and super helpful in the purchase of our youngest daughter’s 1st vehicle. Andre was awesome and super helpful in the purchase of our youngest daughter’s 1st vehicle. More