"It was great experience "
They were great about going through the whole process and help me find a car in my price range and I love my car and how it drives
"Unethical and rude!! "
On April 12th, 2019 I began the process of purchasing a 2017 Mini Cooper (VIN #WMWXP7C0H3B94212) from Rockie Williams Premier Dodge. Since I am out of state ( located in Wisconsin) it took two days to get everything the way they requested it. I sent a cashier’s check by overnight mail to pay for the vehicle, which they received on April 13th, 2019. After a few documents being signed and emailed, I had the vehicle picked up and driven to me in Wisconsin.
Once I received the vehicle I found out the dealership did not provide me with any of the paperwork, or title / title transfer documents. After countless ignored phone calls, I spoke with a manager today (4/18/2019) only to find out they do not have the title yet. The manager laughed at me and told me that this is a standard practice and I was told " you will get it when you get it". I have purchased multiple vehicles outside of the State of Wisconsin and never encountered this. She said it could be a few weeks.
At no point in the negotiations and purchase process did they tell me that they did not have the title to this vehicle. They were also clearly aware that I planned on financing the vehicle with my local bank to replenish my account after the purchasing it in full. In order to finance the vehicle I need the title, as I need to be able to show ownership of the vehicle. To add insult to injury, Jeremy Brooks and Hans Keener (the Rockie WIlliams associates that facilitated the sale) will not even take my calls. Not only has this caused my cash flow to be impacted, but both personally and professionally I find this practice to be deceitful. According to management this happens all of the time. I paid them $21,420 in good faith and they are not returning that courtesy or treating the interaction as anything outside of a standard purchase. I am hundreds of miles away now, and I have real concerns if I am ever going to see the title, let alone in a timely fashion.
Employees Worked With
Jeremy Brooks, Hans Keener
Took a new Grand Caravan in for a windshield leak. Showed the water and frost on the inside of the windshield to the service manager. “This is an easy one” Make an appointment and we’ll have our windshield people come out. Well I did they came and wouldn’t fix it because they couldn’t duplicate the leak. Even with pictures they refused, contact Dodge and got the same response if it can’t be duplicated they won’t fix it. I have never in my life seen a leak that fixed itself.
Employees Worked With