Rockland Chrysler Dodge Jeep RAM

easy and professional ! From the moment i met with salesman Walt Skinner and his staff,it was a positive experience: had all my questions answered,they found my perfect car t From the moment i met with salesman Walt Skinner and his staff,it was a positive experience: had all my questions answered,they found my perfect car that I was looking for and most importantly-there were no games that many dealers like to play. Professional all the way ! Thank you, Terry Campion (proud owner of a 2016 Challenger ) More

ATTENTION!!! DO NOT BUY FROM HERE I am Active Duty Military stationed in Yuma, AZ. Upon the arrival of our first child, my wife and I looked for months figuring out what vehicle we wa I am Active Duty Military stationed in Yuma, AZ. Upon the arrival of our first child, my wife and I looked for months figuring out what vehicle we wanted to buy. We decided on a Jeep Grand Cherokee for it's size and safety. I bought my 2014 Jeep Grand Cherokee Summit from Rockland in February of 2015 after finding it online. I asked all the questions i.e., is there cosmetic damages, has it been in a wreck, it is in good running condition.... I was told the vehicle was practically new, and the owner had only bought it to make quota. The Jeep had just under 10,000 miles on it. I pulled the Carfax and it had not reported anything. It seem like a perfect purchase. I had the Jeep shipped to Yuma, and arrived just in time for our first born child's birth. Fast forward to July of this year. I took the vehicle in to my Yuma Jeep dealership for some warranty work due to the wheel well trim coming off, and the right front bumper had popped out causing a small crack in the paint. I was told that they wheel trim pieces would be covered, but the bumper could not because it had been in a wreck. I was dumbfounded because my wife and I have not hit anything. Note, this vehicle has all the bells and whistles that scream at you even if you get too close to something. I pulled the CarFax when I got home, and found out that CarFax started to report a month after purchase that my vehicle had been in a vehicle collision a month prior. After a few weeks of contacting Rockland, they told me to take it into my local Jeep dealership and send them the quote of the damage. The Yuma dealership took the bumper off and did a further inspection to make sure there was no further damage. They found that the headlight had been glued into place, sheet metals screws, non standard brackets, and broken brackets. They sent the quote to Rockland and they denied the claim. This vehicle was sold as a Jeep Certified Pre-owned Vehicle. Note, the inspection does not involve taking off any panels or they would have found this cheap fix. I tried to contact Rockland to get a reason why they would not fix the damage but got no response. I filed a complaint with Fiat Chrysler Automobiles and the NY State Attorney. The NY State Attorney has recommended this to be dealt with in court. I ended up paying for the damages out of my pocket which were over $3400, not including the rental or loss of value now that vehicle is reported to have been in a wreck. I also had to deal with this during my family vacation, which does not happen often when your in the military in a unit with a high op tempo. I would HIGHLY recommended that you do not purchase your next vehicle from this dealership. If they are willing to cover up this, what else will they cover up. Furthermore, one of the owners of the dealership was the one who wrecked it. Save yourself time, money, the headache, and purchase somewhere else. Update after response from dealer: Here are a few facts for the consumers: 1. The vehicle has not been driven all over the country. Was shipped in an enclosed truck to Yuma after it was bought, 3 hr trips from local area, and one cross country trip to TN for Christmas so the family could be all together on our baby's first Christmas. 2. The only "repair shops" it has been to has been to get the oil changed at Jeep Dealerships. Something responsible owners do. Take care of their vehicle. 3. The owner of your business was the one who wrecked it. Why the info wasn't disclosed when buying the vehicle was a pure cover up. The police report clearly states that the owner wrecked the vehicle. The damage that I had to fixed was in the same location that the owner wrecked vehicle. 4. The reason the Yuma Jeep dealership first spotted your spotty repair work was because the bracket was replaced with a non standard bracket. 5. A 125 point inspection would not find the underlying damage. 6. Your spotty repair didn't hold causing the right front bumper to slightly pop out and make a small crack in the paint. Same place of impact where your owner wrecked it. I would highly advise you not to buy from here. If the owner is willing to cover up a wreck, not properly fix it, and not tell the consumer who was buying it, what else are they willing to cover up. I honestly would not have bought this vehicle if I had know it had been in a wreck. Once again, save yourself a headache, time, money, and look elsewhere. I have tried to contact the dealer one last time and their consumer rep has told me not to contact them again. I am now stuck with trying to find a lawyer and probably paying for fees more than what the damage cost. More

looking for a preowned car I had the pleasure of working with Mr. Don Smith. When he walked over to my husband and I, I knew he would be the one who would sell us our car. I w I had the pleasure of working with Mr. Don Smith. When he walked over to my husband and I, I knew he would be the one who would sell us our car. I was pleased by the fact that the cars that they have on their website as available for sale, were in fact available for sale. I told him about the car that I wanted, and he took me right to the car. As soon as I saw the car, I knew it was the one for my family. Thank you Mr. Don Smith, and everyone at Rockland Chrysler Jeep Dodge for making my experience enjoyable. Sincerely, Mrs. Kemba Ellerbe More

Great experience and got the perfect car Barry was amazing to work with - he found the perfect car and the price was right. From start to finish, the process was simple and easy. Would wholeh Barry was amazing to work with - he found the perfect car and the price was right. From start to finish, the process was simple and easy. Would wholeheartedly recommend. More

Most dishonest dealership I originally wrote a great review on this place because our experience was great. It was fast and we got a great price. I should have known out was to I originally wrote a great review on this place because our experience was great. It was fast and we got a great price. I should have known out was to good to be true. Three months after we returned our car we received a call from the finance company that Chrysler never returned the vehicle. We also received an invoice for missing key, missing handbook, disposition fee and damages. Everything was returned with the vehicle and there were no damages. All of these things occurred in Rockland's possession and they refuse to take responsibility and pay the invoice. Also, our sales person was fired right after our lease, so everything we discussed could not be verified and they would not listen to. Do not make the mistake of going there, having a great experience and then receiving a bill for all things that occurred in their possession. More

Had a great expirence getting our new pacifica Perry was great and easy to work with. He got us in our Pacifica and we love it. He was honest and always kept us updated! Would recommend to a friend Perry was great and easy to work with. He got us in our Pacifica and we love it. He was honest and always kept us updated! Would recommend to a friend and will be back to him for our next car More

Great experience and got exactly what i wanted! Barry Rosenwasser was exceptional! Barry was extremely helpful and he was able to get me the exact vehicle that i wanted at the right price. Barry Rosenwasser was exceptional! Barry was extremely helpful and he was able to get me the exact vehicle that i wanted at the right price. More

Derrick Brickhouse Derrick's customer service was outstanding! He really listened to our needs and provided us with excellent service! Derrick took time to explain every Derrick's customer service was outstanding! He really listened to our needs and provided us with excellent service! Derrick took time to explain every aspect of our lease agreement, as well as all the features of our 2016 Jeep Grand Cherokee. More

dependable and professional Sales staff was effective and professional in providing accurate sales information and options. Finance and prep. service were efficient and timely. Sales staff was effective and professional in providing accurate sales information and options. Finance and prep. service were efficient and timely. I would recommend this dealer to anyone. More

Easy process from start to finish I worked with Don, extremely helpful and knowledgeable. I told him what I wanted and he was able to help get it at great price. I worked with Don, extremely helpful and knowledgeable. I told him what I wanted and he was able to help get it at great price. More