Rockland Chrysler Dodge Jeep RAM

Best buying experience ever I purchased a used 2011 Jeep Wrangler. I went there on a recommendation of a friend. I worked with Don Smith as my salesman. He was upfront about ever I purchased a used 2011 Jeep Wrangler. I went there on a recommendation of a friend. I worked with Don Smith as my salesman. He was upfront about everything. My check out experience was the fastest I've ever had. In and out in less than an hour. They gave me a sheet of items that they needed to make good on and when I came back, THEY DID. I found some other items that needed some fixing and they fixed those too. Beth in the service department was nice , friendly and made good on it all. There were a few hiccups along the way but everyone there seemed to want to make you happy. I would definitely go back and would definitely recommend this place. More

Responsiveness and Follow-Through Need Improvement My initial impression was very positive, but grew more negative over time. When I called the first time in early October I already knew I wanted to f My initial impression was very positive, but grew more negative over time. When I called the first time in early October I already knew I wanted to factory-order a 2015 Wrangler in a particular color and with specific options. I saw no reason to go to the dealership in person and wanted to do everything quickly and efficiently via phone and email, which was accommodated without issue. I appreciated this respect for my time. Chris G. was very helpful initially, calling and texting attentively as well worked through the order. Within a day my order was placed, deposit paid (quoted and agreed to $2,000 but $2,500 was charged, later corrected at my request), and estimated delivery was early-mid December. One open topic was my desire to have heated seats, which were unavailable as a factory-installed option on Sport trim Wranglers, even with the Willy's Package that I ordered. Chris and I talked, texted and emailed about this. I asked him to help find me a solution to have heaters added after the Jeep arrives from the factory. Because MOPAR hasn't offered a solution since MY12, aftermarket solutions needed to be explored. Chris said that a local shop they deal with could install one. I asked him to help coordinate this for me so that the installation could occur pretty much immediately upon arrival of my Jeep. I am sure there had to be no question about my expectations, because every time Chris and I touched-based after the order was placed I repeated my interest in this topic. He always promised to get back to me, which he never did. I was actually a bit astonished by his lack of follow-through on this matter, almost as if he willfully chose to forget about it immediately after communicating with me. There were actually a couple other examples of Chris' poor follow-up skills. One time when we talked on the phone he suggested I consider having the store install the MOPAR rear-view camera. I initially wasn't interested, but as he spoke about it I started to reconsider. I asked how much it would cost and he didn't have a figure to quote. I thought it funny that he would try to up-sell me without having even a rough number at the ready. He said he'd get me a price and let me know. Never did. Lost sale. To my pleasant surprise, the Jeep arrived about a month earlier then I was led to expect. By the time I went to the dealership for the first time to take delivery I had given up on Chris to help me with the heated seats. He was pleasant in person and did a walk-around of the vehicle. Fortunately I had prepared a checklist of all the Willy's Package extra parts that were included, because I discovered that the tow straps weren't put into the vehicle at the dealership, as they should have been. Chris took care of it without issue. The gas tank was also nearly empty. As a good practice courtesy, it should have been filled or I should have been given a voucher for a tankful. Derrick Brickhouse handled all of the paperwork. He had everything nicely prepared ahead of time and this part of the delivery process went smoothly, taking about 20 minutes or so. He did disappoint me several weeks later, however, when I left him a voice mail concerned that I had not yet received any correspondence from the financing bank. It had been a full month since I closed on the deal and I knew my first payment was coming up soon. I simply wanted him to assure me that I should get something soon and that he would check with the bank to make sure. He never returned my call. About ten days later I did finally received mail from the bank. But another dealer staffer with poor responsiveness, needless to say. I took delivery of my Jeep on a Friday and asked Chris if I could pick-up my plates and registration the following Friday, before going on vacation. I paid the dealership a $75 fee to handle this for me and thought it reasonable to request it be done within a week. I reminded Chris a few days later, again making clear my expectations. Friday came and went with no word from him. On Monday he texted me while I was on vacation that my plates were in and I could come get them. I responded to mail them to my home. Two more weeks went by and I still hadn't received anything. Thursday of that week I spoke with Chris and he THEN looked into the matter, discovering that the plates were still at the store. He said they would be sent and should arrive by Tuesday. I insisted that they be overnighted for Friday. They arrived Monday, nearly a month after I originally expected them. No sense of urgency. Or apology, for that matter. Finally, and what really motivated me to write this less-than-glowing review, is Chris' lack of appreciation for me sending a ready-to-buy prospect his way. When I took delivery of my Jeep I told Chris that a buddy of mine coincidentally was also interested in buying a new Wrangler. Even though I hadn't been overly impressed with Chris' skill as a salesperson, during the immediate euphoria of getting my new Jeep I generously volunteered to give my friend's name and phone number, a few details about what he was looking for, and encouraged him to reach out quickly. Less than two weeks later my friend bought his Jeep from Chris. I never received so much as a text message from Chris to simply thank me for delivering a hot prospect to him! It had to be the easiest sale of the year for him. Just really crappy salesmanship. I told my buddy afterwards that I regretted connecting him to Chris because he didn't deserve the sale. I'm a chump for rewarding poor service. More

Superb experience! My heartfelt thanks to Don; a veteran still in his prime; who continues to provides such knowledgable quality care and service. I have been a customer My heartfelt thanks to Don; a veteran still in his prime; who continues to provides such knowledgable quality care and service. I have been a customer for over 18 years (lease and purchase)...this time around was probably my top in the many years dealing Rockland Jeep. God Bless and be well always. More

Happy Jeep owner! Thank you to Rockland Chrysler, and especially Don Smith! I am very satisfied with the price I paid and how I was treated! My new vehicle is beautiful Thank you to Rockland Chrysler, and especially Don Smith! I am very satisfied with the price I paid and how I was treated! My new vehicle is beautiful, and came with 3 complimentary oil changes, which of course makes me very happy! Also, thank you to Jay in the financing department. More

Always a Great Experience @ Rockland Chrysler Jeep Dodge !!! I Love Don Smith !!! He Never makes me feel pressured...He is Not your typical car salesman!!! He is makes car shopping a very pleasurable experienc I Love Don Smith !!! He Never makes me feel pressured...He is Not your typical car salesman!!! He is makes car shopping a very pleasurable experience. I tell everyone to go to him. Thank You Don, I'm sooooooooooooooooooo pleased with my new 2015 Jeep Cherokee :) More

Very helpful & friendly staff! This is a great place to buy a car. From start to finish between Don Smith and Derrick Brickhouse my experience was excellent. Never felt any pressu This is a great place to buy a car. From start to finish between Don Smith and Derrick Brickhouse my experience was excellent. Never felt any pressure and they were very helpful throughout the whole process. I would definitely recommended this dealership from first time car buyers to seasoned veterans!! More

Excellent I came into Jeep looking to trade in my current car and begin leasing a 2015 car. I was happy with all the help from Jeremy and Chris. The two of them I came into Jeep looking to trade in my current car and begin leasing a 2015 car. I was happy with all the help from Jeremy and Chris. The two of them were able to show me all the benefits of the 2015 Cherokee which I loved. I'm so happy with my jeep and recommend this dealership to anyone looking to start leasing a car. Derrick was also great help with the conclusion of my sale, and telling me about all the add on packages I could add on with my lease. More

Best customer service & the best Jeep dealership. This is my second jeep from this dealership and I can't say enough about them. Wonderful customer service, very professional and the best price for my This is my second jeep from this dealership and I can't say enough about them. Wonderful customer service, very professional and the best price for my new Jeep. I also use them for service and am very happy and highly recommend them. A big "thank you" to the incomparable Jay Murali, who helped with the financing with both my Jeeps. Chris Gunst, my amazing salesperson, always so polite with a smile on his face and so professional, with a tremendous knowledge of Wranglers. Derrick Brickhouse, who tirelessly explained all the different warranty packages and Cassandra Colletti. Thank you guys....I am so thrilled with my new Jeep......... More

Best dealership experience to date I have always felt a little uncomfortable departing with my money at most dealerships, but not in this case. Chris Gunst, our saleperson, was both pr I have always felt a little uncomfortable departing with my money at most dealerships, but not in this case. Chris Gunst, our saleperson, was both professional and down to earth. He had an excellent knowledge of Jeep Wrangles, their options and variations over product line years, and he never at any time appeared to be trying to pressure us into making a deal. When it came time to close, Matt Velez in Finance was equally professional, and took the time to explain each extended warranty option without any hint of high pressure sales tactics so common at many dealerships. I will definitely check this dealership out again for our next purchase, and would highly recommend them to my friends and family. More

New Car Purchase Thank You So Much Christopher Gunst for getting me into my 2015 Jeep Grand Cherokee. I could not be more pleased with how honest and outgoing you were Thank You So Much Christopher Gunst for getting me into my 2015 Jeep Grand Cherokee. I could not be more pleased with how honest and outgoing you were to help me. This dealership is amazing, You walk in and feel like your at home. They are very honest with everything and will work with you. I highly recommend this dealership, they will not let you down. Thank You So Much More