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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,665 Reviews

2,665 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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August 14, 2023

Needs more help. ...took 3 weeks before could perform a one hour repair (change batteries) on my jeep More

by MARGEBOT123
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention and would like the opportunity to discuss the level of attention that you received from our Service Team regarding a battery replacement on your Jeep. Can you please reach out to me at your earliest convenience? Best, Katrina Kastrati Customer Relations Manager (845) 405-7698

August 13, 2023

Alan was great. Very honest about repairs needed and set the right expectations for back ordered parts More

by stacey.glenwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Aug 14, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hi Stacey. In order to deliver the best experience possible, we try to set high expectations for ourselves here at Rockland Chrysler Dodge Jeep Ram. We're so glad to receive your positive review. Our Service Department is available should you require any extra help in the future. Safe driving!

August 13, 2023

Allan the best always. Great customer service, always responsive. He's the only person I will go to for my service appointments! More

by Jf84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
allan st. germain
Aug 14, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, it is great to learn that our Service Team always responsive with great customer service. Thank you for taking the time to appreciate our team and trusting us with your vehicle. We are gad you came in, and we appreciate your business at Rockland Chrysler Dodge Jeep Ram.

August 13, 2023

Rockland Jeep Dodge Chrysler Ram of Nanuet is a top tier dealership. Brought my Jeep Wrangler in for routine maintenance and received same day service! Staff was friendly and helpful and Service Rep Alan St More

by canzona4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan St. Germaine (5-Star)
Aug 14, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, we sincerely appreciate you writing us this 5-star review of your service experience. It makes us delighted to learn that our Service Team could take care of the routine maintenance on your Jeep and return it to you on the same day. Our friendly team here at Rockland Chrysler Dodge Jeep Ram happily looks forward to assisting you with your future service needs.

August 12, 2023

Tommy in Nanuet service did a great job getting me my jeep back the following day. The wiper arm was fixed and he made me aware of oil change and rotating tires that were due. He even had it cleaned whic More

by shivny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Aug 14, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, thank you so much for your kind feedback. We are so glad that our Service Team did a great job servicing your Jeep at Rockland Chrysler Dodge Jeep Ram and it would be our pleasure to assist you with anything else.

August 11, 2023

Dealer had my car since June 14 and didn’t provide a loaner car car wasn’t ready until July 12 had car back for 2 1/2 weeks and car broke down again on Aug 2nd now I’m sitting without a vehicle because More

by BEEMAN910
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, We appreciate you taking the time to share your feedback. It would be great to speak with you regarding your experience with our Service Team for the needs of your vehicle. Please reach out to me at a time that works best for you. Thank you, Katrina Kastrati Customer Relations Manager (845) 405-7698

August 10, 2023

Took over 2 hours to conduct a recall inspection and did not complete other tasks requested. No time frame provided for completion of service. Service department rude and condescending. More

by bdoneill86
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Bishop
Aug 10, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to address the feedback you have shared regarding the customer service you received from our Service Team. Can you please reach out to me at your earliest convenience? Best, Katrina Kastrati Customer Relations Manager (845) 405-7698

August 10, 2023

Good service polite friendly notification solving problems on time service on-time completion of project More

by j.ditroia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 10, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, thanks for sharing this five-star review with us. It brings us joy to learn that our friendly Service Team provided you with good and prompt service. Your business is valued and we hope you continue to always choose Rockland Chrysler Dodge Jeep Ram.

August 09, 2023

Allen St. Germain did a great job explaining what services my car needed. He was friendly and very knowledgeable. Experience was great. More

by a3mrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen St. Germain
Aug 10, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you so much for your kind review. We are so glad that our Service Team provided you with knowledgeable and informative service at Rockland Chrysler Dodge Jeep Ram and it would be our pleasure to assist you with anything else.

August 09, 2023

Service experience was friendly, professional, and drama free. they took good care of me, and got me in and out while i waited. Thanks Rockland , until next time. More

by RMJ1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, thanks for this great review. Friendly and professional assistance is always valued here at Rockland Chrysler Dodge Jeep Ram. It is so great to know our Service Team provided you with timely assistance during your visit with us. Feel free to visit us again for any of your future vehicle needs.

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