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Kevin Leahy
Kevin Leahy at Rockland Chrysler Dodge Jeep RAM
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Kevin Leahy

Lead Service Advisor

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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Dealership Experience

2 yrs, 8 mos

1 Review of Kevin Leahy

August 14, 2020

Dealership Rating
Employee Rating

"My service experience was awful. I made an appointment..."

- amanning

My service experience was awful. I made an appointment for this past Tuesday. When I spoke to the lady I stated that I have a 3 month old infant and would like to be given a time where it is not busy. She stated that they weren’t busy that day and not to worry. I arrived To my oil change on time and was told there was a 3 hour wait. I explained how when I made the Appointment I was assured it was not busy at this time and that I have a 3 month old who wouldn’t cooperate and also I did not feel comfortable exposing him to people for that long as we are in the middle of a pandemic and that I drove 45 minutes to have my car serviced here! The service worker was so kind and got the manager and he said come back another time. I explained again my concerns about my sons safety to which he replied “well the wait is 3 hours I can’t help you if you want to wait you can, I have a waiting room PACKED full of people before you” how could one be so insensitive to my infant and his safety? For a simple Quick oil change? In normal circumstances I wouldn’t be so upset, however during a pandemic there were no Breaks given for a new mom and infant. I am appalled at my experience and now will likely never return for any type of service for my Jeep Grand Cherokee in the future once my free oil changes are used up.

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Recommend Dealer
No
Aug 18, 2020

Rockland Chrysler Dodge Jeep RAM responded

Hi, we are very concerned to read this review. Please reach out to our Service Manager, Bill Skorvanek, at wskorvanek@RocklandCDJR.com or 845-627-3700 ext 354 to talk more about your experience at our service department. Thank you.

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