Rockland Chrysler Dodge Jeep RAM - Service Center

Allan the service advisor was very helpful and explained everything and what it would cost everything and what it would cost More

Clean. Staff very pleasant. Work done as requested. Kept informed of progress of job. Thanks Staff very pleasant. Work done as requested. Kept informed of progress of job. Thanks More

Great service, very responsive. Difficult to get parts in a timely manner and he does his best Difficult to get parts in a timely manner and he does his best More

Loved Katrina, Alex, and Allen. All great people to work with. All were very nice and accommodating. All great people to work with. All were very nice and accommodating. More

My battery indicator came on, and I immediately brought my car to this shop. I was told all was well, and to bring it back if the light should return. The following day my car was dead, and required towing my car to this shop. I was told all was well, and to bring it back if the light should return. The following day my car was dead, and required towing. It was then I learned that the battery light came on because the alternator had been malfunctioning, resulting in burned wires. This was an indication to me that no one bothered checking why the battery light came on, they simply checked the strength of the battery (which was fine), and sent me on my way. When I was finally able to reach the advisor, and express this concern, he stated "we don't deal with these types of issues on Saturday's." To be clear, I was not asking for the problem to be fixed on Saturday, but to be assessed and make suggestions. After all, that is part of what their job entails. Essentially the task was rushed and not properly looked into to, placing me and my family's life at risk. I reached out to management who said I needed to schedule an appointment and the next availability was approximately 5 weeks out. She then said if I was not in agreement with their policy, to contact cooperate. I spoke to a representative at cooperate and was literally told me "you are not a priority. At this point it was clear to me that Jeep was not the brand I thought they were. The Rockland location in particular was negligent, and did nothing to rectify their wrong. I also had to call every few days to get updates because no one was reaching out to me. I would never recommend anyone here nor will I ever return. More

Oil change and tire rotation was quick and efficient. Dealer service reps were helpful and kind. Dealer service reps were helpful and kind. More

It took them nearly 3 hours to do a simple oil change and DMV inspection in their express lane. I had also asked for a tire rotation and they just didn't do it. Ridiculous. DMV inspection in their express lane. I had also asked for a tire rotation and they just didn't do it. Ridiculous. More

Service rep was polite, got my truck in quickly and informed me what should be done. Service was done in that same day . All good informed me what should be done. Service was done in that same day . All good More

Nice workers. Not the best communication & felt overcharged on labor rates. Very minimum assistance in figuring out car rentals. Not the best communication & felt overcharged on labor rates. Very minimum assistance in figuring out car rentals. More

From check in to completion of my service was flawless. Very nice waiting area which was fully stocked. Staff was very friendly. Very nice waiting area which was fully stocked. Staff was very friendly. More