Rockland Chrysler Dodge Jeep RAM - Service Center

Prompt service. Professional staff. Car was ready early and all work was completed to satisfaction. Professional staff. Car was ready early and all work was completed to satisfaction. More

Making service appointments are always a pleasure. The staff is always accommodating. Fast service and always a very pleasant environment. The staff is always accommodating. Fast service and always a very pleasant environment. More

I have been a customer at Rockland Jeep chrysler Dodge for about 13 years and for the most part the service has been excellent or I would not have been coming back. I have been helped by service rep Allan for about 13 years and for the most part the service has been excellent or I would not have been coming back. I have been helped by service rep Allan St. Germain and my most recent visit by Alex and they have been accomadating, pleasant and very helpful. I am a satisified customer that highly recommends these service reps and this dealership. More

Alan was great. Kept me up to date on my car are finished the work in 1 day. Kept me up to date on my car are finished the work in 1 day. More

My experience with the service department has been outstanding. My service department representative Al is always extremely helpful and accommodating. He keeps me informed with the status of my vehicl outstanding. My service department representative Al is always extremely helpful and accommodating. He keeps me informed with the status of my vehicle which helps me with my busy schedule. Thank you Al. More

The best experience I ever had with a car dealer ever , white glove service, and best comunication white glove service, and best comunication More

Allan the service advisor was very helpful and explained everything and what it would cost everything and what it would cost More

Clean. Staff very pleasant. Work done as requested. Kept informed of progress of job. Thanks Staff very pleasant. Work done as requested. Kept informed of progress of job. Thanks More

Great service, very responsive. Difficult to get parts in a timely manner and he does his best Difficult to get parts in a timely manner and he does his best More

My battery indicator came on, and I immediately brought my car to this shop. I was told all was well, and to bring it back if the light should return. The following day my car was dead, and required towing my car to this shop. I was told all was well, and to bring it back if the light should return. The following day my car was dead, and required towing. It was then I learned that the battery light came on because the alternator had been malfunctioning, resulting in burned wires. This was an indication to me that no one bothered checking why the battery light came on, they simply checked the strength of the battery (which was fine), and sent me on my way. When I was finally able to reach the advisor, and express this concern, he stated "we don't deal with these types of issues on Saturday's." To be clear, I was not asking for the problem to be fixed on Saturday, but to be assessed and make suggestions. After all, that is part of what their job entails. Essentially the task was rushed and not properly looked into to, placing me and my family's life at risk. I reached out to management who said I needed to schedule an appointment and the next availability was approximately 5 weeks out. She then said if I was not in agreement with their policy, to contact cooperate. I spoke to a representative at cooperate and was literally told me "you are not a priority. At this point it was clear to me that Jeep was not the brand I thought they were. The Rockland location in particular was negligent, and did nothing to rectify their wrong. I also had to call every few days to get updates because no one was reaching out to me. I would never recommend anyone here nor will I ever return. More