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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,630 Reviews

2,630 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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March 29, 2023

Everyone at the dealership from the people who took the car in the morning to the cashier at the end was terrific Could not have asked for a better service rep than Kevin Thanks to all More

by gfgonos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with the Service Department at Rockland Chrysler Dodge Jeep Ram. We are delighted that everyone you interacted with provided exceptional service, from the morning check-in to the cashier at the end of your visit. Our team takes great pride in delivering outstanding customer service, and we are thrilled to have exceeded your expectations. We will be sure to pass along your kind words to our staff, including your service rep, who provided you with exceptional service. Thank you again for your 5-star review, and we look forward to serving you again in the future.

March 28, 2023

great experience from start to finish, friendly and courteous. got me in and out as quick as possible More

by pramos421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your 5-star rating. Doing business with you here at Rockland Chrysler Dodge Jeep Ram was a pleasure. Have a wonderful day.

March 28, 2023

Car was in the shop for 3 days without any solution. Allen was non commutative. He promised a call back but had to track down physically to get a response. Kept on lying that the tech is working on the More

by joechaims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen st germin
Mar 29, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello. Your feedback is important to us here at Rockland Chrysler Dodge Jeep Ram. I would appreciate the opportunity to speak with you to address your feedback about our Service Team here. When you have an opportunity, please contact me directly so we can discuss this further. Thank you, Robert Karadzas Service Director RKaradzas@rocklandcdjr.com 845-627-3700, ext.354

Mar 30, 2023 -

joechaims responded

Robert I left a vm yesterday morning but haven't heard from you. Exactly what happened when my car is in for 3 days without a tech looking at it. A bunch of clowns

March 28, 2023

I purchased a used vehicle from Rockland Jeep, had some issues, which were taken care of right away. I was put in a loaner car quite quickly with the knowledge I had to get to work. My adviser, Kevin, wa More

by jcembe76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan
Mar 28, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Our team is thrilled to read that you had an excellent and helpful experience here at Rockland Chrysler Dodge Jeep Ram! If there is anything else our team can do for you, please feel free to reach out.

March 27, 2023

I feel that the service staff truly cares about customer satisfaction. The Express is great and they truly try to get the vehicle back quick when they know you're waiting. More

by craigp0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Vitulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service is excellent as well as Alan and Katrina
Mar 28, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

We are glad you enjoyed a great experience working with our Service Team at Rockland Chrysler Dodge Jeep Ram. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

March 26, 2023

Customer care rep and service team communicated well, kept me up to date on timing of repair, and followed up to confirm everything went well. A+ service More

by anthonyshaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Roberts, Anthony Morrone, Wayne Schneider
Mar 27, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

We enjoy having you as a valued customer, Anthony, and look forward to providing you with the same highly-rated service for years to come. We hope to see you again at Rockland Chrysler Dodge Jeep Ram.

March 26, 2023

The people were very fast and helpful, I was checked in fast and my vehicle was done the next day More

by tenor.felicien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Roberts, Anthony Morrone, Wayne Schneider
Mar 27, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

We are excited to read that our Service Team was quick and helpful ensuring you had a great experience. Thank you for your positive review and trusting us with all of your automotive needs. We are here if you need any further assistance here at Rockland Chrysler Dodge Jeep Ram.

March 26, 2023

According to wife, the service was excellent. We always have good experience at the Jeep dealership in Rockland. More

by lars.wegner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello. Each and every day, the staff of Rockland Chrysler Dodge Jeep Ram strives to be excellent. Perfect ratings like yours are always the goal. Have a great day!

March 26, 2023

Was unable to fix my vehicle after thousands of dollars spent and a two month time frame. Resulted in me having to buy a new car from a different dealer as Rockland was unable to accommodate my timeframe d More

by erinlynn811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
Mar 26, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for bringing your experience to our attention here at Rockland Chrysler Dodge Jeep Ram. Our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience to discuss this further. I look forward to speaking with you. Thank you, Robert Karadzas Service Director RKaradzas@rocklandcdjr.com 845-627-3700, ext.354

March 25, 2023

Service was great and everyone was very professional. Staff was very helpful and friendly. Would recommend to anyone. More

by jdembowski408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your positive review and recommendation. Nothing makes us happier than knowing our team was professional, friendly, and helpful ensuring you had a five-star experience here at Rockland Chrysler Dodge Jeep Ram. Don't hesitate to reach out to us for any future needs, we are here to help.

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