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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,668 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,669 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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August 10, 2022
Very disappointed! I bought the car certified less than a year ago and the radio has never worked right since the day I bought it. I got the full warranty and they sti I bought the car certified less than a year ago and the radio has never worked right since the day I bought it. I got the full warranty and they still wanted $1000 to replace the radio. I have three kids that are very busy and haven’t been able to give my car up, so that’s why it took me a while to get back. It’s obvious I did nothing to the radio to cause this. If you certify a vehicle, it should have been replaced free of charge. More
by KITTELS47
Verified CustomerEmployees Worked With
Wesley-Sales
August 10, 2022
Very accommodating and professional. Always taken care of in a timely manner and treated with respect! Always taken care of in a timely manner and treated with respect! More
by TARAL258
Employees Worked With
August 10, 2022
They were very nice to me, but didn't solve my problem. I also didn't get loaner from them, I had to go to a rental company and pay lot of money for taxi's which wasn't very convenient. But Jessica, I also didn't get loaner from them, I had to go to a rental company and pay lot of money for taxi's which wasn't very convenient. But Jessica, my case manager was very nice and helped out a lot! It's just a pity that 6 months after purchasing a brand new Jeep it should make these problems... More
by shulem1179
Employees Worked With
August 09, 2022
Went for an oil change the service was quick and friendly. I like that no appointment was needed. The wait time was exactly what they told me it would be. friendly. I like that no appointment was needed. The wait time was exactly what they told me it would be. More
by farro
Employees Worked With
Brandon Ali
August 09, 2022
Service writer, Anthony, told me it would take 1. 5 to 2 hours. I waited; and he was right on target. 1 hour and 45 minutes. Everyone from the person who greeted me and took my car to completion w 5 to 2 hours. I waited; and he was right on target. 1 hour and 45 minutes. Everyone from the person who greeted me and took my car to completion was very nice to deal with. Thank you. More
by profharr
Employees Worked With
Anthony Morrone
August 09, 2022
Brought my 2019 Ram 1500 Limited in on a Wednesday morning for new tires, wheel alignment, oil change, and to check the transmission. The truck was there until Friday afternoon due to (I was told) a l morning for new tires, wheel alignment, oil change, and to check the transmission. The truck was there until Friday afternoon due to (I was told) a lack of qualified technicians to handle the transmission issue (which ended up being a software update). I picked up my truck on a Friday afternoon and almost immediately noticed that the wheel alignment was done badly as (1) the steering wheel wasn't horizontal anymore, and (2) I had to pull the steering wheel after turning (the truck would not straighten out).I took the truck back and was asked to come back the next day. I then spent ~three hours there Saturday morning as they could not fix the issue, and basically had to redo the entire alignment. To make matters worse, I noticed a significant gauge (not scratch - deep gauge) and scrapes on the front of my hood. I pointed this out Saturday morning and was told the manager would get back to me (never did - needed to go to the dealer on Monday afternoon). The Customer Manager informed me (1) it was my responsibility to check the truck before leaving the lot; and (2) claimed that the security cameras do not show the marks when I came in. I have spoken to Body Shop personnel who said that the gauge and scrapes were most likely due to the tech moving the truck with the hood up and hitting the 4 post. I short, for simple work - (1) I had to leave my truck there for 2.5 days; (2) had to spend an additional (3) hours in addition to the 2.5 days to redo the wheel alignment; and (3) got a deep gauge/scrape on my hood which the dealer claims did not happen there. I now have to spend money to get the gauge repaired (potentially requiring the entire hood to be repainted), and after spending almost $1400 and time spent at the dealer. More
by ALS
Employees Worked With
Anthony Morrone
August 09, 2022
My 2021 Jeep has been in shop twice now waiting to bring in again which will be third time hope they can figure it out this time is there still a lemon law in affect in again which will be third time hope they can figure it out this time is there still a lemon law in affect More
by salemo1940
Employees Worked With
Allan
August 08, 2022
My advisor was honest about wait time and really made sure my car was taken care of and I was out as quickly as possible. He was very kind and efficient. sure my car was taken care of and I was out as quickly as possible. He was very kind and efficient. More
by teammccabe21
Employees Worked With
I can't remember his name but he was awesome.
August 08, 2022
The staff representative customer Rocklanld Chrysler Dealership at Nanuet, Doing a great service. The very nice , friendly, attentive, helpful, Kind, thank you! Again for a great job keep going ⭐️💯 Dealership at Nanuet, Doing a great service. The very nice , friendly, attentive, helpful, Kind, thank you! Again for a great job keep going ⭐️💯 More
by maroseka
Employees Worked With
Other Employees :
Alvin Giddins, Devin Roberts, Anthony Morrone, Wayne Schneider
